AgodaReviews 4,448

I booked a single room with shower and large bed in Quentin Golden Bear hotel in Amsterdam via Agoda for three nights (price: 370 euro). The room that was given to me by hotel (Room 11) was not the one I paid. It was a terrible narrow room with share facilities (common shower), like a prison cell. Hotel said to me that Agoda sold to me a room that was not available. The room that I stayed was cheaper than the one I paid (296 euro). Agoda doesn't send me the difference (74 euro). Instead it suggested a compensation of 36 euro for my next booking at Agoda! After this experience I wonder why they think that I will use Agoda again in my next trip.

After navigating through the Agoda site I realized that the dates I had put in were constantly changing every time the page updated or changed. I booked three different hotel rooms for the same night but the first one was one day off because it had changed and I did not catch it. I was more careful with the subsequent bookings, however, when I reached out to Agoda to change the date by one day they told me the booking was non refundable. I said I was not looking for a refund but to change the date... to which customer service informed me that there are no amendments or changes. I have to wonder if the website changes the dates constantly just to have these non refundable bookings get fouled up? It was my first time using Agoda and I won't be using them again... all the reviews that suggest Agoda is not reputable and they have questionable customer service practices are TRUE. Buyers beware... USE WITH CAUTION!

I booked a room on a road trip since we needed somewhere to stay half way. About 2 hours from the hotel we booked, we had car trouble. We called the hotel and they said since the booking was done through Agoda to call them for refund. I contacted Agoda today and they say the hotel won't wave the fees, even though they said they weren't at full capacity and it wouldn't be a problem. Seems like a game of finger pointing and no one owning up to their part of a "reputable" company. I will never use them again.

We recently booked online thinking that we were booking with the hotel directly. Online, we see there is a pool. Rooms looked spacious and nice. We were suppose to have a Queen size bed. Well, we checked in. There was an issue. They said we had been booked for something else. There was no pool so my daughter was disappointed. Get to the room and it was teeny tiny. Had an claustrophobic attack. They should be very forthcoming. When rooms are this small, they should note it down. I was extremely disappointed with agoda. Not impressed.

Placed my booking through Agoda.com for a hostel in Singapore. I clearly remember keying in new credit card details as the page stated it has no store card details in my account.

There were some issues with receiving a confirmation code and the payment couldn't go through after multiple attempts. All of a sudden, the screen changed and show that payment was successful. I also received an email with confirmation of the booking showing payment done.

I was concerned there may be scams, and called the bank to cancel my card immediately. Prior to proceeding with cancelling my credit card, the officer on the phone affirmed there were no charges made on my card. I felt relieved but persisted to cancel my credit card.

A month later, I received my bank statement with Agoda.com charging another credit card which I did not enter the card details. To my horror, I found the card was used 2 years ago while I was making bookings through Agoda.com. I requested for refund and made a complaint to Agoda.com.

The person who handled the complain assured Agoda.com would NEVER store card information without customer consent. They questioned if I keyed in the credit card details therefore allowing my card to be charged.

Refunds were not possible as the hotel requested for police reports in English, while the police station I reported could only produce reports in Malay which is the national language.

Would not recommend Agoda.com to anyone.

I booked a room through AGODA was quoted 310.00USD for a 2 night stay. I started to recieve emails from them saying I needed to sign an agreement as I looked they tried to charge my credit card 842.86 which they arent suppose to do had a 250.00 added charge for cleaning... this company is a rip off. I cxld my reservation through Vtrip whose company AGODA booked it through and they said they never heard of AGODA before. I reported them to the Better Business Bureau and to the FBI fraud line and the company is based out of Singapore...