AgodaReviews 4,448

They booked the wrong day for me over the phone and i was charged twice. I have spent more than 8 hours on the phone and I still dont have my money back. It has been a month and a half. Staff is unwilling to help, unwilling to transfer to supervisors and calls are frequently dropped. I use booking sites like expedia, hotwire and hotels all the time and i am telling you i will NEVER use agoda again. SAVE YOUR TIME AND YOUR MONEY AND YOU SANITY. BOOK SOMEWHERE ELSE.

I have booked with them and their cancelation policy was no refund on some terms which I understand but unfortunately the country I live at banned travel due to the COVID 19 which happened to the whole universe and I reached out to agoda no one ever replied to me except with their repetitive ads and offers as if the world is safe for them, although the hotel i booked at i did reach out the manager of it and they approved the refund but Agoda wasn't even bothered to reply back to me in a whole month

Certainly never dealing with them again or trusting them or suggesting them

Booked a flight from Denpasar to Perth on Citilink 2 weeks ago. I received a WhatsApp message from Citilink saying my flight had been cancelled due to operation reasons and then received an email from Citilink stating the same thing. So... I booked another flight on Jetstar. I called Citilink to enquire about my refund and they told me that Agoda had to refund me. I called Agoda and they told me that Citilink had to refund me. I have been going back and forth between the two many many times and 2 weeks later still no refund! I have emailed Agoda at their request with proof of the message and email froM Citilink and have been told again to contact Citilink. On calling Citilink I was told yet again to contact Agoda for my refund! I am emailing Agoda to follow up and they are not even replying now. Do not use Agoda!

Agoda claimed Hotel Refused to Refund any part of Canceled trip due to COVID-19. I had booked the hotel to go to the US Embassy, however the Embassy closed due to COVID-19. The hotel refused to refund my prepaid room, the breakfast or even provide a voucher.
Booking ID: *******
Hotel: Grande Centre Point Hotel Ploenchit
Room Type: Deluxe
City/Country: Bangkok/Thailand
Arrival: March 19,2020
Departure: March 20,2020
Booking amount charged: USD 106.86

My family planned a trip to Dallas. At the time we had no way of knowing that pretty much everything we were planning on doing was closed due to COVID-19. My husband called the hotel to cancel our reservation, but was told to contact the 3rd party booking company. Well it sure doesn't tell you on Agoda's website how hard it will be to contact them if there is a problem. I understand having restrictions but when it comes to the well-being of your customers that should ultimately come first. Why would a person want to travel to a place where pretty much all there is to do is to sit in a hotel room or risk contracting a virus. I would never recommend a company that is so heartless and uncaring to their so-called customers. Please thank twice before using this company. Once they have your money they are done with you.

I made flight booking to Agoda last February 2,2020 for our Vacation on April. But then COVID-19 crisis came, and all of my other flights that I've booked to different airline have already been cancelled and refunded. So, I requested to cancel my flight booking due to COVID-19. But they did not take actions. They didn't care about their customers safety. I kept calling ang emailing them about my request but they did not respond! I even emailed them the supporting documents on our city lockdown. Worst travel agency ever! I will report this travel agency!

Because of the outbreak we want to cancel or at least defer our reservation to a much later time in the year. Agoda told us because I didn't purchase the cancellation insurance they can't do anything. It's disgusting that in times like these they're not flexible. We were really looking forward to this trip but how can we travel when flights are being grounded?! To make matters worse, they have no toll free number for North Americans to call their call centre. I will never use them again. Booking with Agoda is like playing Russian roulette.