AgodaReviews 4,448

Had a non refundable booking, hotel won't refund due to covid 19 and agoda says their hands are tired. Very difficult to contact them by email and by phone which never goes through. No resolution after over 6 hours collectively finally a phone call back from a person representing agoda called Nazar. Very condescending and kept repeating the same thing that is of no help. Keeps asking me to contact hotel which is Sakura Osaka in Japan, who do not answer their phone. Please do not book at this place either. I can't reach them by phone and I was told to rebook 7 days prior to my stay however I can't even travel in the foreseeable future so im not even sure what date im suppose to rebook. Rebooking gap is also charged so it's not free to reschedule and they won't refund. Agoda asks me what can they do? They do not look after their customers and disgusting customer service. I've been booking through agoda for over 5 years and the first time I have an issue, has been a nightmare. Please BEWARE and avoid them. It's not worth it. Our flights are cancelled and we can't fly to the destination however the hotel and agoda. Couldnt care less. I will not be booking with agoda in the future, and Nazar said im sorry you feel bitter about this but it is your choice. Like WOW! I'm sure anyone would be upset considering what we have been going through. Out booking was over $700 AUD. Agoda claims they are only a third party booking platform. So there you go, it's non of their business when sh*t hits the fan.

Absolutely stay clear of Agoda.com. They have been the only third party company to stiff customers related to Covid-19. Expedia, airlines, Trip.com, and others have all been incredibly accommodating! Agoda will tell you that it's up to the hotel, which is BS. My hotel in question is owned by Marriott, and the Covid-19 policy offers a full refund for pre-paid non-refundable rooms. Agoda lies and blames it on the hotel. My son got a letter from a hotel saying they'd cancel it, but the reservation is in Agoda's hands. I will never do business with Agoda. Like I said, Expedia no problem, and Trip.com got a full refund the next day.

Terrible! Never again. They dont provide a refund due to covid19 travel restrictions! They dont even contact with properties. Just take you money with no proof if properties still exists. Just avoid them if u dont want to loose your money. Covid19 crisis shows scums. Avoid Agoda. Terrible customer care, terrible behavior. Its problem is to steal your money. Go to Airbnb, Destenia or Hotels.com that really was helpful for customers stuck in travel restrictions.
STAY AWAY!

They charged me early for a booking, regardless of an ongoing pandemic and the multiple restrictions it brought about and the country I was visiting less restricted travel on the dates I had booked after I had made the booking. It was a refundable booking so I made my case and instead of refunding it, they disputed my charge so the bank now has a hold on the amount they charged and they're basically trying to pass me onto the bank now for a problem they created in the first place. Their customer service handled it okay but their Fraud Prevention Specialist has been passive aggressive and keeps responding with snide comments in the emails, they basically seem like they have a bone to pick and it's just been very strange and I dont know what their gripe is since I'm the one encountering a freeze on a charge Agoda made.

On the other hand, I've always had a positive experience with Booking.com and Traveloka, they really do help you and coordinate with the hotels if you come across any issues and they're very polite.

Agoda I decided to use this company to book a hotel in Los Angeles CA and I book a hotel when I got there they told me that they did see my reservation but they were fully booked for the night I call 5 times each time I had to repit my self and explain my situation and they told me they were going to find me a hotel neer by they did find something I chose and they send me a email telling that something was wrong with their network I have all ready lost 3hr waiting they are not a reliable site to use I will not recommend this waisted my day and plans.

I have a hotel booking with Agoda in Hong Kong in early June 2020. Due to COVID-19 and related travel restrictions, I contacted Agoda for cancellation and refund. First I was told that the hotel did not respond to the request for refund. Contracting the hotel myself, I received an indication that no such request was ever forwarded to the hotel. After several phone calls to Agoda, I was told that the booking was with Agoda's partner and this partner does not allow cancellation and refund even in the presence of COVID-19 ( this partner is not the hotel I booked). Agoda even suggested that I should contact the hotel directly to sort it out myself. I found this experience with Agoda extremely unsatisfactory. I did not make the booking with Agoda's partner. I booked and made the payment to Agoda. I don't care how Agoda operates its business model. But taking the money from a customer and then telling the customer it is none of Agoda's business is appalling. I will not deal with Agoda again.

I have used Agoda for more than 10 years.

Booked a flight going from Hong Kong to Vancouver on May 15th with a 21 hours layover at Tokyo.
At time of check in, the JAL ground crew denied my boarding. They said Japan had an entry ban on travellers from Hong Kong.

Called up Agoda, have them talked to JAL ground crews. Apparently Agoda has no idea of the problem.

They sold me tickets that won't work.

Anyone who travels during these times must have a reason. Sadly I have put my faith in Agoda wrongly believing they will sort things out for me.

No remedial support to help get another ticket. No refund. No apologies.

My flight booking number with Agoda was *******.

Do not deal with Agoda.

We booked legoland withThis wonderful company who believes even though they closed down the park due to the coronavirus we are somehow liable for their decision to close the park but said since they technically didnt shut the hotel down so i guess that was supposed to be our 600 experience. Refused to refund a cent and also rejected claims sent forward. Essentially they unethically but legally stole $ 600 from me. With money running out its nice to know that some crappy company kept all of it and rendered no services, this is abhorrent and they shut down the park and left the empty hotel "open" on the resort you were prohibited from entering. This was for my daughters birthday to boot. I would highly recommend NEVER booking with such an unethical and ignorant pathetic company. Never again! I understand cancellation policies but this was a circumstance that we should've been reimbursed for and its a shady and unethical move.

I will never book anything with this company. Due to the Covid19 our Alaska cruise was canceled along with not being able to travel into Canada due to the border being closed. We asked for a refund and was denied due to a none refundable policy. Even if we wanted to go to the hotel we can't due to the closure of the border. Agoda shame on you and we will never book with you and we will notify everyone we know as we have a large amount of friends and family whom travel.

We have booked a hotel in Belgium near to the hospital because I suppose to have a surgery last March, but the country where I live locked down the airport so we couldn't travel, we cancelled the flight's tickets and the hotel a week before our check-in date.
I called Agoda by phone which cost me $125 and, to claim a refund of almost 500 Euro; I explained that the situation is out of our control and I e-mailed them the cancellation emails from the hospital, the flight tickets and a copy of a refund from Airbnb of the first week stay, (we supposed to stay for 2 weeks to do preoperational tests), they said they will contact me in 3 to 4 days but nothing yet for almost a month.
I am not booking with them again, I totally recommend Airbnb who totally understood the situation and refund me in 2 days.