AgodaReviews 4,448

Horrible service! We have just been left with no hotel in London and just got an email saying the hotel had cancelled our reservation and they can't find an alternative for us. We booked and fully paid our reservation since the beginning of May and now we have everything else booked and no hotel in London. The great choice they give us is to cancel our reservation with a full refund!? What is that!? What you wanted us to pay for no hotel also!? So now we are stuck trying to find a hotel with prices doubled at this point and them not doing anything about it. Oh yes. They are giving us agoda cash for a few dollars that doesn't even pay for a night at this point. Would never use them again.

They had cancelled our booking without any notification.We received email when we were on the plane and they asked for passport and credit card copy ans we emailed them on the plane. When we are at the hotel lobby they told us booking was cancelled. When we called customer service they said they cancelled booking and they claim they will refund it within 10 days! We had to do booking from hotel.com lucky we found available room.

The "non refundable" text is so small and written in parentheses especially on mobile.
Everything else is big, bolded or colored, looks very promotional but the "non refundable" text is in smallest text, and shows only once when you start booking. I think such a critical information should be highly visible and should be confirmed with the user again before they make a final decision!

I booked a very last minute hotel to attend a concert in Hamilton. I booked a room through Agoda that had the hotel listed in Hamilton. When I arrived at the address provided, there was no hotel. When I reviewed my booking confirmation I realized they had two identical addresses listed for the same place. One was in Hamilton. The other in Port Colburn. When I called Agoda to explain mix up, I was told this was non-refundable booking. They send me to a place that didn't exist, and then told me I couldn't get my money back. I persisted, and then they said they had to "negotiate with the hotel to cancel the booking and give me a refund". Then they kept me on hold for while they "negotiated". The transaction was on their site. They owe the refund. Stay away from Agoda. There are too many other reputable sites to put up with this kind of shady business practice. Gross gross people.

Agoda Thailand is horrible!
Agoda Thailand is horrible! We'll never book via agoda again. Booked and paid, but once we've arrived at the hotel they said the rooms were dubble booked and we have to arrange a refund ourselves and pay the total amount for a family room (booked 2 superior rooms). After a long drive we were too tired. So paid the whole amount again. We'll never book again!

Ignore the one star, I wouldnt even give it no stars. We trusted this company and they have totally thrown that away. Me and my best friend went to Venice for a long weekend and we were forced to move hotel on the first night due to inappropriate comments made my the staff at the hotel even after acting like they needed to move us to a different hotel because the "scaffolding" they didn't have… the hotel was in perfect condition with no faults, when we walked to the "sister hotel" it was a closed down abandoned one which wasn't even on the maps anymore. We refused to stay and moved to the back again no even connected to the hotel where we originally were. After paying for a different hotel and reporting this back to Agoda they done nothing to help us redeem the money we lost and if it wasn't for us moving we wouldn't be here right now. Cannot tell anyone enough to not go through to Agoda and especially not stay at hotel Antigua Panada!

I made reservation on Cebu Courtyard hotel. But the hotel described on the Agoda and the real property was so different. Shuttle bus service to the airport was described on the agoda site, but the hotel cleark told us to take a taxi.
Above all, they double charged. We paid 1,000 peso (it was 990 peso on the contract from the Agoda). But I found my debit card was also charged a few days later.
On agoda, there is no page for the claim. I found there is no review pages on the agoda site. I guess there are a lot of people cheated like me.

#agoda what the F#CK is this? This travel booking sight is nothing but a great BIG SCAM! They say they book you a room they take your money from your bank account and they say all over their web site to get a refund all you have to do is click cancel and it's done, canceled... well from personal experience with this company "AGODA" today. They are the company that took the money from my bank account not the hotel which by the way is #clearwaterhotel and that place is a joke as well... doese anyone speak English in this country anymore.
DO NOT! I REPEAT, DO NOT! USE THIS BOOKING COMPANY AGODA FOR ABSOLUTELY ANYTHING! AND PLEASE GOD NO DONT GOTO OR STAY AT THE #CLEARWATERHOTEL!
AGODA WONT EVEN REFUND MY MONEY EVEN THOUGH THE WEBSITE SAYS IT WILL... SO THEY HAVE STOLEN MY MONEY...
so you know tomorrow I WILL BE CALLING the better business burrow every news broadcaster on TV and in print. The I. R. S. ( not sure why I'm gonna call them but I am). A lawyer and the sheriff's office! And I can assure you that I have never called the police for anything nothing at all nor will I ever call them after this...
so in short people avoid using #agoda at any and all cost...

Showed up to go to my hotel room when they booked a king and I needed two queen beds. Front desk guy told me that he could not change it. After contacting their customer service they told me that they were going to refund me my money and instead of refunding my money they put it on a card that I was not interested in. After the whole ordeal I end up having to spend the money and book another hotel room with my visa directly with the hotel. I am now sitting with a card that I cannot use. This whole process took three hours of my time.

Booked a room through agoda. Got to the hotel it was a dump. We walked in the room after going up the stairs that had a huge rust hole. The room stunk bedding had holes towels were gray. Was supposed to have 2 beds, had only 1. Put the key card down and got out of there. I was to angry after driving in traffic all day to talk to person who checked me in. Better to leave than have a huge blow up. Went to other side of freeway to hampton inn. Luckily they had rooms. E mailed agoda because I wanted my 71.00 dollars refunded. They asked for pictures and proof of staying elsewhere that night. I provided that immediately and still no refund. AGODA IS USELESS. But now I'll see what my credit card company can do.

I've traveled to 50+ countries without these ossues. I booked a hotel, it said free cancellation, I literally tried to cancel within a minute. With no exaggerating. And they wouldn't let me. They also lied about check-in time by several hours. The hotel said they'd never accept what they said. This is the first and last time I'm booking with Agoda.

I cancelled a booking less than an hour after booking it, and Agoda keep all £123.00 booking cost.
DONT UES THIS COMPANY

I have been trying to get a refund from them for over a month. Customer service is horrible. If anyone wants to speak to someone call eight six six - six five six-eight two zero seven. Maybe you will have better luck. After calling them on the day of My reservation that the hotel was basically abandoned and no one was there for me to check in they charged me 3 days later and blamed the hotel for the charge. I spoke to the hotel and they also said they can't charge since my credit card info was received by agoda. Varies emaisl back and forth and a dispute to the bank they still lie and say they are working on it. Please don't go thru them

They offered and sold Universal Studios tickets even though it was closed and so we unnecessarily paid 400 dollars extra.

I booked with Agoda on June 2,2022 after seeing an offer for a stay at Mont Airy lodge for approx $369.00 for a two night stay. After I put my credit card information in to their system to book the room I received a confirmation at the rate of $666.79. That was not the rate I agree to, so I cancelled my booking within minutes after booking it. Agoda now refuses to give me a refund and I am stuck with a large bill for a trip I never took. Do Not Let 'This Happen To You. Stay away from this company. They will Steal your money.

I've been traveling around Asia booking hotels trough Agoda for a month, on my last booking I was overcharged more than 45% on the original price that was showing on the website.
I contacted Agoda, in total it was 3 emails, always answered from a different person.
At the end they didn't pay back the overcharged money and stopped answering my email.
Unfortunately the was the very last time I'll use the service and wouldn't recommend it to anyone.