AgodaReviews 4,448

DO NOT use this site. They advertise "free cancellation," and then charge you a $15 cancellation fee (this is within an hour of making the booking; 3 weeks in advance of the hotel stay). The other hotel booking sites do NOT charge a fee for canceling up to the date stated on their site (usually 1-2 days prior to the stay)

I made a booking and succeed in transaction. In Agoda's website, they gave me booking id and tell me that I need to wait for 10 to 30 minutes for them to send an e-mail regarding confirmation of booking and hotel voucher. It has been a day and I did not received any e-mail from them. I tried to use the booking id and it is INVALID id for $#*! sake! My money gone, my trip went hard because my budget went wrong after money they taken. THIS GONNA BE THE LAST TIME FOR ME USING AGODA. NOT RECOMMENDED TO YOU PEOPLE TO USE AGODA. STAY AWAY FROM THESE CHEAT BASTARD

I would NOT recommend Agoda. Their cancellation policy is ridiculous. Customer service is poor, making different mistakes again and again. DO NOT use them. Try booking.com instead. If would give them a ZERO STAR.

I would not use Agoda.com again, they advertise items, make promises and fulfil none, even worse is having stayed at hotels based on their reviews, booked via agoda.com and then submitting my own reviews after our stay I found out they don't allow reviews with scores less than 8.5 so there site is a lie and you cannot trust what you are being told.
We stayed at The Chillax Resort in Bangkok, we were shocked at our stay and experience going on the reviews we read, so we tried submitting our own review.
Obviously this didn't get publicised!.

I booked a hotel in Bacolod City Philippines. A goda charged me 1650php but whe. I got to the hotel I found out that if I would have just walked in off the street the price would have been 1320 php. I asked them if someone could pick me up from the airort. They said that no one was available, but their price if they could pick me up was 800php for theit shuttle service. When I got to the airport a taxi charged me 300 php. The hotel was suposed to be a four star hotel, but it in reality couldn't have been more than atwo sar or low three star hotel. I'm very dissapointed with the zervice and fell like they cheated me.

DONT TRUST THEM.! After many successful reservations with HRS, BOOKING.COM, my first time booking with them was a SCAM. They did not CARE at all and ignored my emails regarding a hotel in Maldives, that had to arrange the pick-up from airport, but refused that. And in maldives, private travelers can not book their own transportation to and from airport. My 300 USD was gone in a blitz!

I've used agoda for last 5 years as a frequent traveller. They have great deals on hotels better than booking.com and Expedia.com. hotels.com especially for Asia based hotels. Both booking. Com and expedia. Comt are excellent for hotels in Europe and south america especially brasil. Ross

Its easy to use site for searching a lot of available hotels. The categories they have are good to sort the hotels you are looking for. One thing I didn't see or maybe not yet exists is the option for the range of prices based on your budget. Also, it has no page numbers you want to go to and only NEXT button is available, just a slight inconvenient.

Overall I recommend this site because they have the better deals and complete details of hotels.

Agoda provide excellent hotel pricing and a clean easy to use service. The only thing that i don't like is that they exclude VAT from the room price and add it on later.

STAY AWAY FROM THIS AGODA. They'll scam you and provide no customer service. Don't believe what they advertise on their website.

The base price they publish are fake!
They'd put 5000php as original price but get it for 2100 + 400 tax for a total of only 2500php. I went to the hotel's website to make a comparisson, and viola! The original room rate is only 2500php.

Where's the savings?

VERY POOR customer service. I requested an amendment to a booking 4 times. AGODA did not respond at all other than by an automated response saying that they will get back to you within 24 hours which they did not do. They duly took the payment from my credit card for the booking which I did not want.
The only solution through AGODA was to cancel the booking, a privilege for which they charge FIFTEEN US DOLLARS! I managed to alter the booking myself by calling the hotel in question who were very helpful.
There are plenty of other hotel booking sites with much better customer service and free cancellations. DO NOT USE AGODA - THEY ARE INEFFICIENT AND WILL RIP YOU OFF BY CHARGING YOU FOR SOMETHING THAT YOU DO NOT WANT

VERY VERY VERY poor response I sent 5 emails to modify a booking 2 weeks before first day of reservation and they did not respond. Booking was Ormoc Villa Hotel in Ormoc, Leyte, Philippines. Dr J Kenley

Please stay away from these scamsters. I had booked a resort in Goa more than 2 weeks in advance but when reached there the staff told us they have not received any confirmation from Agoda and there are no rooms available now. Since it was holiday season and we were losing time we had to settle in one our their dilapidated sister hotel without any facilities and with filthy rooms which was not even worth half the price that I paid. On contacting multiple times, Agoda refused to acknowledge the issue and sided with hotel management. Book through them and you will regret.

Just be aware that AGODA do not publish bad reviews even if they are fully justified as ours was.
After weeks my valid review has still not been published, apparently they are still checking it?!?
So be very wary as most bad reviews are not published so you get the wrong impression of a property.
Try another website or book direct with the Hotel but don't use AGODA, I won't ever again.

STAY AWAY FROM THEM

They advertise "Free Cancellation" and as you go through the booking they keep repeating the "Free Cancellation". Once you confirm and provide your credit card they send you a confirmation that says a $15 cancellation may be applicable - there is no way of knowing until you already confirmed and provided your credit card information. When I cancelled I was charged $15. It's a total intentional scam

This is one of those companies where an accountant or business executive figured out if they rip people off like this most people would not question it or try to get their money back. If anyone was scammed by them please send me the information - take screen shots if you can (I went in and tested it and I have clear evidence they are blatantly ripping people off.

It's an international internet company so it'll be difficult to go after them with a class action lawsuit but I'll be talking to a lawyer about it I think we can subpoena their records of these $15 charges and then contact everyone that was charged

I contacted my credit card company and because I was a good client they cancelled my charges. I asked if they are actually going to pay them and they said they are cancelling my charges. I said "I don't want that - I want them not to be paid". Arghhhhh out of principal!

Have been using agoda for my travels in Asia. No problem so far. Hve a few cancellations, with appropriate refunds.

Have encountered double booking once during a festive season - again fully refunded by Agoda

On average, I am getting a free week stay every year due to rewars points by Agoda.

I guess I am lucky, but hey, Agoda works fine for me.

I wish I'd read this before I used them. They are horrible. I booked the trip 3 months in advance, PAID them, and now, three weeks before the trip they canceled the reservation and was us to stay in a DUMP. Getting my money back?