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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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I've been a customer of Agoda for years, because of the outstanding number of hotels. One thing that Agoda should consider is to include the tax/service fee etc, to mention the final price in the very front. Because for several times I booked for someone else and told the price is X. Then he OK, so I finalized the booking, which the final price was actually X+service+tax. I felt bad to reinform that he should transfer the money X++ instead of X as I previously mentioned. This is just an idea, because some other providers are already using this final price mentioning, and many people I know are happy with it.
I have been all over the world with 2 kids in tow
I wouldnt use any other site
It has the BEST pricing huge difference from other big name travel sites
So easy to use
Reviews feature is great
LOVE AGODA!
Easy to made booking n instant confirmation. Most important Agoda manage to secure good location with good discount.
I have used Agoda since 2011 and never had any problems with all my bookings. All hotels I had used were good as their advertised.
A fast and convenient way to search and book rooms at low rates. Although there are too much going on on the page with deals and coupons at the side and bottom.
Agoda offers the best prices amongst its competitors and its website is easy to navigate making it a pleasurable experience to book my hotel.
Agoda's accommodation website is very simple to use but contains all the information required to make an educated decision on the property you wish to stay at.
I find your booking system user friendly. Your site has many choices of quality hotels all over the world which makes it so much easier to select, choose & book.
I started using Agoda around 3 years ago, and since then I always find hotel for my travels thru Agoda. Why? Because it's very simple, got cheaper prices, and also flexible when I need to reschedule the check-in date.
Agoda makes it so simple to choose a great holiday home. Love ya
I like to choose Agoda as my hotels and accommodation searching because it always offer a good rate and the information inside is clear and the reviews really helps a lot.
Agoda provides a far cheaper rate than what is available from any other source, even locals going direct to the hotel.
Time is limited with a business, so being able to make bookings in a couple of seconds is great.
Very happy with, the website and online chat service
Easy efficient and most importantly authentic service by agoda time and time again... I am a bonafide loyal customer, try them and I am sure you will agree..
I have used Agoda now for a few years and find them very reliable and deliver what they promise
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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