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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 16th among Hotels sites.
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Very user friendly and easy to make book, lowest price guarantee!
Easy to book and the website is user friendly website. Simplify and short process to reserve the room.
The Hotel rates are generally good, as compare to other offer.
I started using Agoda from 2013 and extremely happy about their service. Not a single time our check in was denied. Hotel choices are plenty. They accept paypal service, which is very helpful in paying in a single click. Till now I stayed 4 nights free using their reward points. It is good and very transparent. I recommend this website strongly to any one who is looking for cheap, fast and hassle free hotel booking.
It will give you the best choice of hotels with really nice specials.
Nothing more to say, i just put 5 stars to all Agoda services.
Im not even try another same service kinda website at all.
I've been using Agoda for about 5 years.
I have been using Agoda for my hotel bookings for the past few years. My experience has been good and never had anything to complain about. The booking process is simple and you get what you see always.
It will be good if they start showing all inclusive prices i. E taxes included in the first place. It will help chose a room more easily
I have used Agoda many times. Always smooth transaction at a great value price. Thoroughly recommend!
I have used agoda on many trips through SE Asia and whenever there was a problem or change in booking they were able to resolve or correct within hours, with the exception of only once. Highly recommend,
I booked my London hotel at a very good price on the Agoda website very easily and I received almost instant confirmation. Impressive, and I just hope the actual hotel stay is as good.
Best price on offer for chosen hotel, booking very straight forward
First i booked it for my anniversary.
My family love the place.
Discount was good, website is easy to use and understand.
Very details information.
Thank you, AGODA!
Received an excellent rate and had an easy time booking this vacation. Would definitely use Agoda again.
Just used agora to book a 4 star hotel for a trip to see 2nd largest Canyon that is in Texas, can't wait and it was so easy
Mencari hotel bukanlah hal yang mudah, tetapi dengan agoda semua dimudahkan. Waktu yang terbatas, keterbatasan informasi hotel yang dimiliki serta kecukupan anggaran dibutuhkan mitra yang terpercaya, cepat dan efisien. Solusi mengatasi hal tersebut adalah agoda.
Just everything. From information on location to how efficient it is. Doesn't matter if i spend a few bucks extra apart from booking.com
Using this website is very helpful to book a hotel. The procedure is straight forward.
Due to Agoda being so easy to use and with prices that are hard to beat, I always use Agoda to book my accommodation when travelling in Asia.
Never again will I go through a travel agent and pay exorbitantly inflated prices!
Internet friendly website. Not complicated at all. I been using Agoda for years. Only thing is I never ever use my points as you cannot keep it as it expires in just a year. Beside that it's all good. Trust them. I hope I will able to use my points.
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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