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Agoda Reviews Summary
Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Hi, I hope this review can help somebody... I run a hotel since 6 months, never wanted to go with agoda.
The previous owner had an account with the old hotel name. Apparently, but this I cannot certify, he contacted agoda to close the old account.
I also contacted agoda many times to tell them the account needs to be closed.
We are now in full season, since 6 months nothing has been done and customers are arriving here as they booked through agoda on the old hotel. They also of course paid upfront.
Agoda is not doing anything despite me sending lots of e-mails, not even sure they are giving you the money back. Well done agoda.
Agoda needs to make up their mind. How much they charge 17% or 23%? You just don't know how much they are going to charge. At first, the rates look ok, when you check out, boomed. https://twitter.com/htut82/status/**************
This is the first time using Agoda. Easy, efficient, fast
Trusted and reliable and very good bargain for hotels room rate, my thumbs up
Ust finished trying to book a place through Agoda... I have used them before (ok. Though communication/hard to reach... a big issue) This time they were a disaster; with, I'm quite sure, an attempt to scam me, which they did. Here is their angle, if you are like most, "booking now pay later".: When you go to pay, a few days before the penalty date (usually 3 days) AND if the place you have booked is not in big demand, you are OK. In our case it was other... the place we booked Grand Inn (Jalan Penang) Penang, we found out later was in demand... and so when I went to pay, I could not get Agoda to take payment on their online site... Timed out well before time... 10 times. They cancelled my booking... I could never get them on phone. I did get my money back, but they are trying to keep the booking fee. SCAM ALERT
I have used Agoda on several occasions and find them very professional and helpful.
Their prices are always very competitive, and their customer service team are extremely efficient in resolving any problems.
Would not hesitate to use them again and recommend Agoda to my friends.
I travel a lot on business but normally these are one or two nights stay, Agoda provides me enough information with regards to the hotel and the area its in in order for me to quickly do my bookings, it provides me the best rates and a convenient manner to select and manage my bookings.
Thank you Agoda. Yesterday I booked a room and made the mistake of not taking the Book now & Pay later option. Once I realized this, I emailed Agoda and told them what had happened. This morning I had a reply giving me information as how to correct this error.
I have now made a new booking using the Book now & Pay later option. So, thank you for extra good service.
I've used this service a few times and always with excellent results. Easy to use and accurate every time soon far. I'll use it again next trip in the area.
I live in Thailand and always use AGODA when visiting Bangkok or any other nearby Asian countries. I have tried others over the years but will always come back to AGODA. Only one problem is that i have lost my pass word so cannot register my bookingd for the points benifit.
One of the easiest sites to use with no hidden extras and with the best price.
Agoda guarantees the lowest price, even lower than directly booking to the hotels. I like their book now and pay later deal and I use Agoda for all my hotel booking needs.
Be sure to check out and compare prices with Agoda before booking.
Have generally found better prices here in the 5 years that I've been using the site.
Hotels booked so far have been thoroughly evaluated and have lived up to expectations.
Always easy and convinience to book hotel room by Agoda, I just booked 1 room for my son who will transit in Honolulu - Hawaii next week.
Search few major websites and Agoda still provides best deal of all... next time will not waste my time on other website.
Very good comparison and informative, linked to trip adviser. Highly recommended
I am a customer since a couple of years. It is just easy to book the hotel. Never had to worry as every hotel knew agoda.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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