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Agoda

2.5

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Agoda Reviews Summary

Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.

service
801
value
763
shipping
349
returns
464
quality
660

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AE
1 review
0 helpful votes
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Weeks breakbooked
August 20, 2015

Great system ease of use, I will be using you from now on. Thankyou

Date of experience: August 20, 2015
Singapore
1 review
0 helpful votes
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Gd n easy to book. Had been a frequent flyer n this is great!

Date of experience: August 20, 2015
Arkansas
1 review
1 helpful vote
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Excellent rates
August 20, 2015

I did cross check on my hotel rates. I try to book it from hotel's web page and also friend of mine who is a thai citizen negotiated the hotel rate but agoda.com rate was still lower than anybody for the same hotel, same room, same amount of nights. Keep up the good job Agoda

Date of experience: August 19, 2015
Philippines
1 review
0 helpful votes
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Very easy to locate hotels at a lower price. Very easy to use and safe. Thank you Agoda

Date of experience: August 19, 2015
Indonesia
1 review
0 helpful votes
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I've used Agoda several times to book hotels throughout Indonesia and have always been completely satisfied. The site has a wide range of hotels with complete information about each hotel, including links to hotel websites if available. The search features make it very easy to find the type of hotel I want within my price range and in the right part of town. Compared with the price my friends get when booking on other sites, the price I get on Agoda is always lower. Finally, the online receipt and booking management tools have been very useful to me, especially since I often have to submit receipts to my company for reimbursement. In short, if you are traveling in Asia, I highly recommend Agoda.

Date of experience: August 19, 2015
Tennessee
1 review
0 helpful votes
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Says predominately pay later in the initial pages but once you get to the actual booking page but one has to change that from a pre set pay now box. I noticed that after hitting ok button so not end of world but be carefully don't be in a hurry look for all tiny prints.

Second issue this was second time I went through the entire procedure (including putting in all my Credit Card information) First attempt said Sorry there was some sort of problem. Nothing else So wasted to see if response came to my E-Mail. That's scarier did it take was it phishing have I booked twice?

Date of experience: August 19, 2015
Malaysia
1 review
0 helpful votes
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The most convenience website and its user friendly with its simple applications.
Well done to Agoda and team.

Date of experience: August 19, 2015
GB
1 review
0 helpful votes
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Always top class
August 19, 2015

Have used agoda.com now for several years and have never been disappointed or let down. Would recommend and I will be using them again.

Date of experience: August 19, 2015
BN
1 review
0 helpful votes
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THE MORE I USE AGODA'S SERVICE THE MORE I TRUST AGODA BECAUSE AGODA HAS ALWAYS SHOWN ME THE LOWEST PRICE. AGODA HAS NEVER LET ME DOWN.

Date of experience: August 19, 2015
Singapore
1 review
0 helpful votes
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Had a last min trip to Seoul n was able to confirm pretty quick confirmation thro booking with trip advisor... Relief my flt on Friday n 1st time to Seoul... Good luck to me!

Date of experience: August 19, 2015
Australia
1 review
0 helpful votes
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Always reliable!
August 19, 2015

Never hesitate checking this website first……. I still waste time checking others, but i always end up going back to this one! So reliable! :)

Date of experience: August 18, 2015
GB
1 review
0 helpful votes
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I stayed here last year, and was very pleased with the Hotel.

Date of experience: August 18, 2015
AE
1 review
0 helpful votes
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I have been a loyal customer for a long time with Agoda. They get good prices (usually) and reliable make a refund if/when there is a problem.

The online booking process is easy and reliable.

Date of experience: August 17, 2015
Idaho
1 review
0 helpful votes
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The hotel in San Diego was booked through Agoda at one price and we were charged a higher price at the hotel. Also there was a significant parking fee that was not mentioned on Agoda. The taxes and fees were crazy high but we didntt realize due to the fact that Agoda does not "pay" for the room... they only reserve the room with your credit card. I could have booked through Expedia, Orbitz, etc and be GUARANTEED a set price. Customer support was useless as they are located in Singapore and the connection and accents are horrible. I cannot recommend agoda.com nor will ever use it again.

Date of experience: August 15, 2015
Philippines
1 review
0 helpful votes
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Booking Made Easy
August 12, 2015

I love Agoda's rate and book now pay later. It was a hassle free booking. Thank you.

Date of experience: August 11, 2015
India
1 review
0 helpful votes
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Unbeatable price
August 5, 2015

Unbeatable price... just loved it! Keep spoiling us with such offers ;)

Date of experience: August 5, 2015
Australia
1 review
0 helpful votes
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Simple site to use. Great rewards for repeat customers.

Date of experience: August 5, 2015
South Africa
1 review
0 helpful votes
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Marvellous
August 5, 2015

I was lucky to pay this amount of money at this hotel it was very very cheap because it is one of the highly rated hotels, I was given 15 per cent I'm loving Agoda thanks to you.

Date of experience: August 4, 2015
Thailand
1 review
0 helpful votes
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Not like before
July 31, 2015

Agoda not like before in their prices, now they exclude the tax from the first price and the prices became higher than before.

Date of experience: July 31, 2015
California
1 review
0 helpful votes
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Let me start by saying you don't have to live at APEX, you can also book for one night suite, as I did for my birthday celebration 7/25/15. Reservation were book through Agoda.com. Also, when I book the one night stay on line its called Corporate Suites in Los Angeles Downtown.
Well, when I arrived after driving into LA and realizing the place was called APEX, I was a little confused, but was confirmed by security I was at the correct place, after showing my "your booking is confirmed and complete!" well it was not, this place left me lost in LA, did not honor my reservation, made up every excuse, that my card was not valid and that I was missing a number so they couldn't call me and also that they sent a e-mail, none of it was true. The truth is they sold my reserved suite to someone who was will to pay more.

So disappointed and ruined my weekend

Date of experience: July 29, 2015