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Agoda has a rating of 2.5 stars from 4,448 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Agoda most frequently mention customer service, credit card and hotel room. Agoda ranks 15th among Hotels sites.
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Gd n easy to book. Had been a frequent flyer n this is great!
I did cross check on my hotel rates. I try to book it from hotel's web page and also friend of mine who is a thai citizen negotiated the hotel rate but agoda.com rate was still lower than anybody for the same hotel, same room, same amount of nights. Keep up the good job Agoda
Very easy to locate hotels at a lower price. Very easy to use and safe. Thank you Agoda
I've used Agoda several times to book hotels throughout Indonesia and have always been completely satisfied. The site has a wide range of hotels with complete information about each hotel, including links to hotel websites if available. The search features make it very easy to find the type of hotel I want within my price range and in the right part of town. Compared with the price my friends get when booking on other sites, the price I get on Agoda is always lower. Finally, the online receipt and booking management tools have been very useful to me, especially since I often have to submit receipts to my company for reimbursement. In short, if you are traveling in Asia, I highly recommend Agoda.
Says predominately pay later in the initial pages but once you get to the actual booking page but one has to change that from a pre set pay now box. I noticed that after hitting ok button so not end of world but be carefully don't be in a hurry look for all tiny prints.
Second issue this was second time I went through the entire procedure (including putting in all my Credit Card information) First attempt said Sorry there was some sort of problem. Nothing else So wasted to see if response came to my E-Mail. That's scarier did it take was it phishing have I booked twice?
The most convenience website and its user friendly with its simple applications.
Well done to Agoda and team.
Have used agoda.com now for several years and have never been disappointed or let down. Would recommend and I will be using them again.
THE MORE I USE AGODA'S SERVICE THE MORE I TRUST AGODA BECAUSE AGODA HAS ALWAYS SHOWN ME THE LOWEST PRICE. AGODA HAS NEVER LET ME DOWN.
Had a last min trip to Seoul n was able to confirm pretty quick confirmation thro booking with trip advisor... Relief my flt on Friday n 1st time to Seoul... Good luck to me!
Never hesitate checking this website first……. I still waste time checking others, but i always end up going back to this one! So reliable! :)
I stayed here last year, and was very pleased with the Hotel.
I have been a loyal customer for a long time with Agoda. They get good prices (usually) and reliable make a refund if/when there is a problem.
The online booking process is easy and reliable.
The hotel in San Diego was booked through Agoda at one price and we were charged a higher price at the hotel. Also there was a significant parking fee that was not mentioned on Agoda. The taxes and fees were crazy high but we didntt realize due to the fact that Agoda does not "pay" for the room... they only reserve the room with your credit card. I could have booked through Expedia, Orbitz, etc and be GUARANTEED a set price. Customer support was useless as they are located in Singapore and the connection and accents are horrible. I cannot recommend agoda.com nor will ever use it again.
I love Agoda's rate and book now pay later. It was a hassle free booking. Thank you.
Unbeatable price... just loved it! Keep spoiling us with such offers ;)
Simple site to use. Great rewards for repeat customers.
I was lucky to pay this amount of money at this hotel it was very very cheap because it is one of the highly rated hotels, I was given 15 per cent I'm loving Agoda thanks to you.
Agoda not like before in their prices, now they exclude the tax from the first price and the prices became higher than before.
Let me start by saying you don't have to live at APEX, you can also book for one night suite, as I did for my birthday celebration 7/25/15. Reservation were book through Agoda.com. Also, when I book the one night stay on line its called Corporate Suites in Los Angeles Downtown.
Well, when I arrived after driving into LA and realizing the place was called APEX, I was a little confused, but was confirmed by security I was at the correct place, after showing my "your booking is confirmed and complete!" well it was not, this place left me lost in LA, did not honor my reservation, made up every excuse, that my card was not valid and that I was missing a number so they couldn't call me and also that they sent a e-mail, none of it was true. The truth is they sold my reserved suite to someone who was will to pay more.
So disappointed and ruined my weekend
Answer: I didn't know that? I have had the best deals from them and I find them very helpful.
Answer: I don't bother making lists just search for where I am going and select the best deal for at least 1 mth before its needed and keep track of prices
Answer: You maybtry the resort website http://thecliffresort.com.vn and check the payment method. I got a better rate thru agoda, so did not contact the resort directly. The photos in agoda and resort web truly reflect the rooms and facility. http://thecliffresort.com.vn
Answer: For me as well very bad experience with this site. The administrator failed to confirm my booking in the evening, claiming they could not see it in their system and stating that the reserved room was unavailable, despite all the correct booking information being provided. Instead, they offered me a different room. At 10 PM on December 31st, traveling with a child, I had no choice but to agree and pay again for the alternative room. I immediately reported the issue to Agoda for assistance. The room we were given was in an unacceptable condition: it was dirty, there were holes in the bathroom walls, and mold was visible. It was nowhere near the standard described in the booking. The following morning, a different administrator located my original booking and refunded the payment for the additional room. However, they falsely claimed that I had stayed in the room I originally booked. This is not true—the room I stayed in differed significantly from the description and photos provided at the time of booking. Despite providing all necessary evidence, Agoda has refused to support my complaint, stating that the hotel confirmed my booking, which does not address the poor service, the forced additional payment, or the unacceptable condition of the room. This experience demonstrates an appalling lack of customer care from both the hotel and Agoda. As a customer, I feel my rights were ignored, and no proper resolution was provided. I expect Agoda to take accountability and address this issue properly, as this level of service is completely unacceptable.
Answer: Well, you probably need to call the customer service online or send them email from Agoda to get a reply. I feel that it was in vain to look for any help or compensation once your reservation has been done. Even the you overlooked some tricky information, Agoda will completely ignore what you said and push the blame to the hotel/property or the users. That is how I feel after trying so sort our the issue. Once a mistake is made, we probably can only eat it. Never expect they will admit any misinformation on line.
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