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The company faces significant challenges regarding its reputation and customer service, as evidenced by numerous reviews highlighting severe delays in order fulfillment and a lack of effective communication. Customers frequently report difficulties in reaching support, with many expressing frustration over unresponsive email correspondence and inadequate return policies. While some customers appreciate the variety and affordability of the products, the overwhelming sentiment reveals dissatisfaction with service reliability and product exchanges. Overall, the company needs to enhance its customer service approach to address these recurring issues and restore trust among its clientele.
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I have never dealt with a company that doesn't answer their phone, tells you to leave a message and doesn't respond. Then in the message they say to email for quicker service to their support email and they don't respond to that either. I left a total of 8 messages w/email and voice, starting 5 minutes after I submitted order. Absolutely NO RESPONSE!
STAY AWAY! They have a weird ordering service; you order something and they give you a better price while you are ordering, but you can't get that better price unless you add more of the same items to your order. I had 2 different items that is ordered two of and they offered me those items for 10 minutes at a much better price but I had to order more of them. It was very weird. So my order would have been $30.00 cheaper if I could have gotten the second price that they offered me. Tries to ask them about that 8 x's and no response. I will never do business with this company again. I'm not sure, but I think they must be an overseas operation.
Answer: TOTALLY IMPOSSIBLE They NEVER answer the phone and do NOT respond to any emails.
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