logo
logo
American Eagle Outfitters
Write a Review

Check out our latest communities fighting
AI scams on Reddit and Facebook

Join on Facebook Join on Reddit
SmartCustomer Discovery Platform
Clothing & Fashion/General Apparel
business logo of American Eagle Outfitters

American Eagle OutfittersReviews 165

Is this your business?
1.7
ae.com
casual, preppy, streetwear, swimwear men, womenAge 13-18, 19-25
Write a Review

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business

ae.com
+1 888-232-4535
USA
Edit business info
Clothing item from American Eagle OutfittersFashion apparel by American Eagle OutfittersMerchandise from American Eagle Outfitters clothing lineAmerican Eagle Outfitters fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $

Shipping

Shipping Cost: $7.95
Free Shipping: sometimes
Free Shipping Detail: for orders over $75

Returns

Return Policy: not free
Return Instructions: full refund within 30 days of the purchase date, or returned for merchandise credit within 60 days.
Return Cost: $5 shipping fee

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: Recyles jeans
Responsible Materials: recycled

Product

Style: casual, preppy, streetwear, swimwear
Body Fit: regular, plus size, tall
Available Sizes: Men's (XS, S, M, L, XL, XXL, XXXL), Women's (2XS, XS, S, M, L, XL, XXL)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 888-232-4535
Support Email: [email protected]

Payment Options

Payment Methods: card payments, financing, PayPal, Cash App
Buy Now Pay Later: Afterpay

Membership Programs

Rewards Program: Rakuten, TopCashback, Active Junky, Mr. Rebates

Similar Brands to Consider

Duluth Trading Co.

1.4
americana, casual, lounge, general

Calzedonia

casual, lounge, chic, resort, swimwear

Petallush

3.4
casual, lounge, swimwear

Bold Oversize

casual, streetwear

H&M

1.9
casual, general, swimwear

Bershka

2.6
streetwear, casual, swimwear

No Nasties

resort, casual, minimalist

Old Navy

2.6
casual, classic

Joyya

casual, minimalist

CUPSHE

2.9
chic, swimwear, resort

Kortni Jeane

swimwear

Hurley

active, casual, swimwear
How would you rate American Eagle Outfitters?
grey stargrey stargrey stargrey stargrey star

American Eagle Outfitters Reviews Summary

American Eagle Outfitters has a rating of 1.7 stars from 165 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with American Eagle Outfitters most frequently mention customer service, credit card and confirmation email. American Eagle Outfitters ranks 349th among General Apparel sites.

service
55
value
51
shipping
45
returns
41
quality
47

We monitor reviews for authenticity

Ma F.
Argentina
7 reviews
31 helpful votes
Follow Ma F.
Unfollow Ma F.
Share Review
Report Review
Love their clothes, specially the aerie section
July 1, 2011

Love their clothes, specially the aerie section. The shipping is incredibly fast, I live very far away and in 4 days the order was in my doorstep. Just one thing I have to say if you are thinking to buy from them, never pay full price, if you search online you'll find lots of coupons.

Date of experience: July 1, 2011
Tory D.
New York
2 reviews
12 helpful votes
Follow Tory D.
Unfollow Tory D.
Share Review
Report Review
I ordered a shirt on a Monday night and by Thursday...
April 28, 2011

I ordered a shirt on a Monday night and by Thursday the package was delivered to my doorstep! They are one of my favorite companies to order online from and I'm never disappointed with any of my purchases :)

Date of experience: April 28, 2011
Christian R.
Hawaii
3 reviews
8 helpful votes
Follow Christian R.
Unfollow Christian R.
Share Review
Report Review
AE.com has quick and relatively problem-free shopping
March 12, 2011

AE.com has quick and relatively problem-free shopping. They have some nice deals and some even nicer clothes.

Date of experience: March 11, 2011
2 reviews are not recommended

Social Media

  • SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
  • SmartCustomer has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
To learn more about reviews and trust on smartcustomer.com, visit our FAQ and about us
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim your business

SmartCustomer for Business

Gain trust and grow your business with customer reviews.

Claim your free account

See reviews as you browse!
Get the Chrome Extension.

Add Extension

Have a question about American Eagle Outfitters?