If there was an option to only give half a star that's what I would choose. I had the WORST experience with American Eagle after ordering online. Customer service was no help whatsoever and she was rude as can be. The ordering, processing and shipping procedures with these people are dismal at best. It took them 5 days just to create a label for my order and keep in mind that I only ordered 2 items! Their website constantly freezes up and apparently cannot understand a simple command. Overall it was a very disappointing, frustrating experience. I DO NOT recommend American Eagle to ANYONE!

I bought a pair of Khaki cargo joggers (short size 0) and a woven belt (women's small) off the website. I love these clothes. The pants are comfortable and not heavy, and the belt is good quality! I wish I had ordered the joggers in size 00 though, as they are very loose on me and don't sit on my waist where they are supposed to. The belt is also a bit too large, so I recommend if you are EXTRA petite and have a size 22 inch waist, get belts elsewhere. Overall I am happy with my purchase.

I contacted customer service via chat; the rep asked how she could help and then disappeared for 20 minutes. She said she had sent a return label but it never arrived, not to my inbox nor to spam or elsewhere. She disconnected my chat without resolving the issue. I called customer service and the rep was very nice but the return labels that were said to be sent never came. I checked everywhere. I think it's AE's way of not paying for return shipping as promised, or to get people to go into the store to potentially buy more when they return. They were right on the business of taking my credit card for an exchange but the return administration is nonexistent. Why not include a return form with the items? Why not include a preprinted label like other companies do? Answer: they want to discourage returns, they don't want to pay for them as promised, and they want customers to have to go into the store to get their money back. It's that simple.

Placed an order for four clothing items total: one bikini top and three bikini bottoms. First, I thought it was weird that my order came out in two shipments, all while the bikini top still hadn't shipped after five days of placing my order. Today I received an email stating that my bikini top order had been canceled. Contacted customer service live chat first, and the representative disconnected from me while I was in the middle of typing a long reply with some bull$#*! about me "losing connection." Proceeded to then call customer service, was told that nothing could be done about my canceled order other than the obvious refund. One representatives told me that the item I ordered was low stock, while the other said that the item was out of stock, even though there is NOTHING on the website indicating this. If the item was out of stock, why the hell did I not get a notification until FIVE DAYS after placing my $#*!ing order? Customer service is a $#*!ing joke. They're admittedly nice enough but will all give you the same generic answers. I'm going out of the country for a month in a week and was hoping to receive my bikini sets before leaving, and now I'm having to scramble to find a bikini top in hopes that it will ship to my house before I'm gone. I can confidently say that I will not be ordering from AE anymore. I would've expected $#*! like this from Wish, but not AE.

I feel like such a fool for trusting an American company. I'm an elderly lady in UK and thought we could trust Americans but I now realise they are the money grabbing, dishonest folk most of the world think they are. For America to allow one of their companies to rip off people around the globe they must have zero self respect. I'm glad I live in UK where we still have such a thing as integrity. Shame on you american eagle. That symbol of the eagle used to mean honour to your fore fathers. You bring shame to your country.

Hidden duty fees, they advertise in Google as "American eagle Ireland", they show prices in EUR, there is no mention of prices excluding taxes, and when you click more information on the free shipping promotion there is no mention of duty.
I will never be ordering from American eagle again and have advised other of this. Also there was no indication of duties being charged until a few days after delivery when I got a bill from FedEx.
Steer clear.