I'm bawling my eyes as I'm typing this.

I ordered from American Eagle Outfitters. I ordered 8 items. 1 was supposed to be shipped separate which I received. 7 were supposed to be shipped in a box which arrived opened, with only a tee shirt inside. I contacted them and they told me that there was NOTHING that could be done, that because the package said it weighed 6.6lb they were in there when I received them which they were NOT. I contacted UP''s and was told only the sender could file a claim. These were gifts for my husband and my Secret Santa I got dragged into doing this year that I COULDN'T even afford at this time. I received a Tee Shirt and a Sweater I have now technically paid $248 for. I hope they can live with their selves for this. They have lost a customer for good!

Order # *******966. Order yesterday 9/1. Forgot we had a holiday on Monday. So most likely my order wouldn't be shipped until 9/5. Need to product by Friday. I chatted online on Friday asking if we can change the shipping and she said to check tomorrow since it was a new order. So I did the chat today and the lady said she can't do anything to help me. So I asked for a phone number just in case she didn't have the authority to change the shipping. She said they can't do anything for me. So now I'm in a bind and seems like nobody from AEAGLE seems to care. I have bought several products from them. Unfortunately they don't carry my size in stores so I have to use online shopping. Order from them another time and it didn't fit and had to pay an outrageous price to return the item, I think around $15. I did it no problem. But for a company not to help in my situation is really frustrating. This is the last time I use this company for anything. Please be aware.

Aerie currently has a buy 1 get 1 free deal on bras. Both of the ones that I ordered arrived with major creasing on the inside of the cups. They do not look new. I talked to CS using the live chat option and was told I can do a return or exchange via mail. However, I declined since I am sure that the exchanged ones will be damaged as well. That is probably why they are on sale. She did not offer a partial refund or anything for me.

So about two weeks ago I bought a new pair of underwear. Having worn them I decided to place them in a mixed colours wash along with a white and blue T-shirt I've been mixed colour washing for a year. The underwear band ran into my white and blue top and has ruined it. The top cost me 50$ and the underwear 15$.
After spending 20minutes on the phone, and 3 emails later. American eagle reffered to this issue as my own fault, and a possible cause being laziness. I'm sorry American eagle. But I thought your products would of held with the standard of the the rest of my clothes, and not ruined one of my favourite t-shirts!
Unfortunately for me the end result lead to total denial of responsibility from American Eagle that their products was actually the catalyst in this debacle. So a strong word of warning. If you decide to buy cheap American Eagle products be prepared to spend your spare time washing every item separately as they can't handle being in contact with other items from your wardrobe. Someone send me some patience, very unpleased customer.

I ordered 4 items for christmas. All 4 items came 10 days later than expected delivery date and with the wrong items. So different from what i ordered that I assume they just shoved anything in the bag to get it out rather than telling me that the no longer have the items available. I ended up having to do some last minute shopping which is not fun at all. Sent it back and still no credit on my credit card. Never order AE online again. What an inconvenience

I have been a credit card holder since 2012, have placed many orders over the years and spent a considerable amount of money at this company. My last order had so many complications it's unacceptable. 7 days after I placed an order, which has been shipped in 3 different shipments, I call customer service to ask why part of my order STILL has not been shipped. The woman tells me "oh yeah, those items are on back order, and have been on back order". When I ordered the items there was no indication that they were out of stock and the company let me purchase them anyways. This morning, without telling me, they cancelled my order. They were Christmas gifts for my family so now its less than 10 days from Christmas and I have to go find new gifts. And that was not the only complication i had with this order! When I tried checking, after I filled out all the shipping and payment details, the website told me one of my items was out of stock. I checked again and it was up on the website as in stock, let me add it to my bag, and let me fill out all information until I hit the "purchase" button. THIS WEBSITE NEEDS TO BE UPDATED. Especially around the holiday season. You have really let me down American Eagle.

I ordered two pairs of boxers for my boyfriend for Christmas (strange, but he loves them.) I ordered them over two weeks ago and, was told at checkout that they would be at my door within 7-10 business days. No big deal. But it's been TWO WEEKS. A few days ago I contacted customer service and asked where my items were. They advised me that they were still being processed as weren't sure as to why they hadn't been shipped but told me they would get right on it and that I would get an email with an explanation within the nsxf 24 hours. Said email said, basically, "your items will be shipped within 7-10 business days. Thanks for your purchase." Nice American Eage, nice. This morning I checked my email for an update and there was 1. I read the email and it said ONE of the TWO pairs of boxers I ordered have shipped. They stated the reasoning was to "get me my items ASAP." In my opinion, sending them a week ago, together, would have been ASAP. Silly me. Overall, I gave them two stars because my boyfriend will only wear their underwear, otherwise, I do not suggest buying online from this store.

Due to internal errors, which I was never given an explanation for, I ended up placing 3 orders with American eagle, resulting in over $600 of pre-authorization charges on my bank account. For anyone not familiar, those charges tie up your account for about a week, so you're not able to use your money during that time for other needs. They never were able to complete any order, despite multiple attempts and 2 hours on the phone with customer service. The discount offered on my 3rd attempt and expedited shipping were both ignored, and the only thing they could offer was canceling the 3rd order and placing a 4th, resulting in yet more pre-authorization charges, which I can simply no longer afford to keep accruing. Doesn't seem like a few pairs of jeans with overnight shipping should be that complicated, should it? Apparently even the supervisors there are unable to fill my order, leaving me with $600 missing from my account and no clothes to show for it. I'm going out of town and needed the jeans for the trip. Now I have no money in my account when I need it and no clothes to take with me. Will definitely never shop with this company again!