AdventureRV.netReviews 9,698

Your ability to provide me with shipping info was pathetic.
You have no idea when a shipment will be shipped. You have no idea if a shipment has shipped. You have no idea once a shipment has shipped that it did. Sending an e-mail upon receiving an order that states use the following tracking number, and when accessed only lets you know that a label has been created is worthless info. It took 11 days from date of order to receive my order. And paying more for you to rush the ordering process is just poor customer service, and an "upsell trick" Your customer service person that answers via e-mail, gives the impression that once you order, and other info regarding your order will remain forever unknown. I received your catalog with my order, and it has lots of cool stuff. But your shipping info process is such a disaster that I will not be ordering from you. Not trying to be hateful, trying to be helpful. I have worked in shipping and logistics for many years. Allen

Shopping experience was good, selection was good, buying was good, being informed on the shipping not so good. The original order stated product would be shipped within 5 days with delivery between 5 & 11 days. Turns out, the product was shipped the same day it was ordered. I was unaware it had shipped. Personal plans changed requiring I get the product ASAP, so I inquired about improving the delivery time 3 days after I ordered it only to find out that it would be delivered that same day. Shipping time was actually excellent, but it would have been nice to know when it was coming. But it all worked out in the end. Thank you!