ADTReviews 798

On hold literally everytime there a problem. Then you get someone who can't speak English and put back on hold to the tune of 30 to 45 minutes or longer every single time. They want you to service any of their junk equipment. Literally use anybody else!

I called ADP yesterday to cancell my service primarily bc the raised the montly fee again. Every years it is few more dollars. Now that I am retired I planned to go with an alarm system like Ring or one of the others. The customer service rep was extremely intimidating and told me horror story about the Ring alarm system. They told me I would be charged more for my Home Owners Insurance and no one would come to my aide if I was broken into, etc. Then he tried to convince my lowering my monthy rate from $62 to $25. I told him my mind was made up bc ADT customer service is not that great either. Changed me $75 to come out and put a battery in my motion detector even though I told them I was in a wheelchair and could not reach it. He continued to try and intimidate me and I shut the call down. Today ADT called me 4 times, but I did not answer the phone. I am relieved to have left this behind.

We have had ADT for approx. 7 years. About 3 yrs. Ago I called to cancel I was in bad shape I was very sick. They bullied me into renewing. When I got better I realized what they did and called to cancel. They said I renewed and if I cancel I owe the 300 + $ as I truly felt this was wrong I agreed to pay $20. A month for 13 months till it was paid. I could afford to pay it all but I irked me to be treated like that. They sent me into credit and collections. They Suck! And should not be allowed to do this to people!

DO NOT TRUT ADT! They will lie with a 3 years contract they will change your paperwork and after you call so many times they will hang up and not answer your questions they lie DO NOT TRUST THEM

I regret i signed for ADT, the apps will not even open, and when you call the customer care, they are not helping the matter

I was in need of a security system and ADT was quick to install. I was content. I moved and they moved with me, still ok. I was moving again and I wanted to cancel the service, that's when I learned I was in a 5 year contract. They wanted me to stay, I honestly couldn't afford to leave so I went to Blue by ADT. Better, 3 year contract and cheaper. However... No one informed me the system only operates on a 2.4ghz WiFi. I have 5G that can pause the 5G but not stay as a separate bandwidth. 3 ADT hubs later, a senior technician tells me I need to purchase a separate router that supports their system. Not happening, so I learned the hard way and paid the early termination fee. Please be aware of the contract with ADT and find a system that you can use/afford.

I cancelled my account back in July but I'm still getting billed for services not rendered during the last 5 months. They claim I agreed to continue the service. However, I challenged them to replay the recording of my July call and they have not answered but still want me to pay the fees.

This entire ordeal dealing with ADT has been a nightmare from day one. Started with the rude, disrespectful technician, which prompted me to cancel my subscription within 24 hours. I called the main office and they advised that they noted the file of cancellation request and advised that someone from the "branch office" would have to cancel the subscription. I emailed your *******@ADT.Com address and received an email reply advising me to send a letter by fax or regular US mail to confirm cancellation. I sent the letter by fax. I received an email confirming receipt of the letter. More days go by and still no call from the branch. I sent another email then I received a call from a guy that confirmed the cancellation but advised me I would still have to speak to someone at the branch. To this day I have not heard from the branch. I cancelled during the 3 day right of rescission period. That should have been enough, I have been sent through hell dealing with ADT..

Our father used ADT for years. After he passed away, we notified the company of his passing and need to terminate service. There was no contract in place. It took numerous calls and letters until 10 months later, we were told service was finally cancelled. The entire time we were charged, always being told the company had not been notified of any termination or that the process hadn't been completed. Would never use this company again.

Real simple. The ADT system for our business was never set up correctly. With that, we had constant problems. False alarms, difficulties arming and disarming. Etc. The salesman said if we had troubles, call him. We did. He never returned calls. He turned into a ghost. We called customer service. They want to charge us a fee to fix what was never set up correctly in the first place. We stopped paying the monthly payment hoping to get someone's attention. They do call to collect. We express the issue we have. The callers don't know how to address our grievance. Thry just gonthrough a script. It is just a mess. I would love to talk to anyone at ADT who has any authority.

Signed up for ADT and never saw that it was a contract for 3 years and has a early termination fee of the entire term. Service has been very poor. Many alarms and no call from them except for a few times. Motion sensors go off with the smallest animal and no adjustment available. Does not connect to home integration very well either. IFTTT does not function. So much to say. DO NOT SIGN UP for their service.

I have a problem with my bill, called customer service to find out the problem. The customer service rep. Lisa could not help in any way and refused to let me speak to a manager. She kept cutting me off. I asked her did you send me notification of the changes she said we assume you know that. SO SO RUDE.
I will start shopping around for another company. I have been a customer for ADT for 13 years. If they don't care about their customers why should we care.

I went through all the pains to cancel our service that failed to work and a month later I was charged again.
I hate this company!

Need to install 2 panic buttons on my home Called 3 times and they transfer me to another office and then disconnected The same any time that I call Still unable to get this done

My grievance revolves around the misrepresentation of information regarding the transferability of my security system equipment upon relocating to a new residence.

I engaged ADT's services by purchasing security equipment valued at approximately $1,000. During the sales process, I was explicitly informed that I would own the purchased equipment, and in the event of relocating to a new home, I could seamlessly transfer the security system to the new location. The assurance provided by the ADT representative was a significant factor in my decision to invest in their services.

However, when I recently attempted to exercise this supposed ownership privilege and transfer my equipment to my new residence, I encountered a starkly different reality. Upon calling ADT customer service to arrange for the relocation of my security system, I was met with a frustrating and disheartening series of events.

Firstly, I was informed that I would need to purchase an entirely new set of equipment for my new home, contradicting the initial assurance that I owned the equipment and could transfer it. This inconsistency not only violates the terms of our agreement but also puts into question the integrity of the information provided during the sales process.

Adding to my dismay, I spent an exasperating hour on the phone with ADT customer service, enduring a series of transfers to different employees. Regrettably, none of these representatives could provide a satisfactory resolution to my predicament. Moreover, when I requested to speak with a manager to escalate the matter, I was informed that no managerial personnel were available at the time.

This runaround and lack of access to higher management have left me feeling not only betrayed but also severely inconvenienced and stressed. Moving is already a challenging process, and ADT's failure to uphold the commitment made during the initial purchase has significantly exacerbated the difficulties I am facing.

In light of these circumstances, I am seeking your intervention to address this matter and ensure that ADT rectifies the situation promptly. I believe that as a consumer who relied on the information provided by ADT, I am entitled to the promised benefit of owning and transferring my security equipment without being subjected to additional, unanticipated costs.

I hope this complaint serves as a cautionary note to prevent similar occurrences for other consumers who trust ADT's representations.

I've learned ADT uses a third party company ironically called Safe Haven. While first moving into my home, I was visited a few times by a young representative. I was told I could cancel my services at any time without a fee or being bound to paying additional costs if I chose to do so. Hence, why I agreed to the contract. Literally while moving in amongst all the chaos, the installer came in with a tablet to obtain my signature with over 30 pages of contract. While skimming through the contract and not finding anything about a 3 year contract, I asked the installer about the terms of the contract. He stated that I could stop the service at anytime without being charged additional fees as well. After several months, I requested to turn the service off due to financial hardship. The bill was nearly $60/month when I'd been quoted $39/month. It I was then I was told I was in a 3 month contract. I explained what occurred and was told there was no getting out of it. To cancel, I would have to pay everything for 3 years up front. When I tried to pay what I could, I was harassed receiving 3+ calls/day requesting payment despite multiple attempts to lower the bill, they refused to offer a better deal. I explained the contract was collected on fraudulent terms and ADT insists despite no longer wanting the service or any dealings with them, I am bound to a 3 year contract. I thought they're company offers security services. Folks need to be warned of their corrupt and fraudulent practices and made aware of how the company prey's on consumers with a being one of the most bogus breeches of their safety and security.

STAY AWAY from ADT. Worst company that I ever delt with. Their monitoring system sucks. Consumer relations sucks. I have been paying this system for 5 years. This is my worst investments. I had countless system failures and alarms. They never called.
The worst, I have been trying to cancel for the past 6 months. Finally they did and told me since I am just asking to cancel they will not reimburse the few months that I stopped paying. To make matters worst, I paid the equipment off since June. A tech came to my house to troubleshoot the system, and told me that I have to upgrade to their new wireless system. It is all about money.
They are blaming me that I did not get the right department, when they are the ones who were transferring me from departments to departments. Yet, they see all the notes of my calls for the last year asking to be cancelled.
It is all about Money, they do not care about the consumer.
Find another company. Trust me.

One month, and hours of calling and getting hung up on, I was told (by Ms. Maxwell, also helpful) to call and ask for the Account management Team to get results. I called and was connected to Kiana who was the kindest most helpful person ever. She was able to resolve a problem I had with two cameras that stopped working and no longer had any support. She took the time to make sure all my concerns were answered and taken care of. Than you Kiana for being the customer service specialist we all wish to talk to.
Brian

12 year customer here that can attest to the rapid decline in the company as a whole. They are liars, thieves and will tell you ANYTHING just to get you off the phone. I have been lied to so many times in the last month that I have lost count. Do not expect their corporate team to do anything about it. Brittany in their Boca Raton (corporate office) is horrible. She does NOT need to be in anyone's corporate office dealing with anyone's customers. I caution anyone on dealing with ADT.