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ADT

1.1

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ADT Reviews Summary

ADT has a rating of 1.1 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ADT most frequently mention customer service, year contract and security system. ADT ranks 168th among Home Security sites.

service
498
value
483
shipping
246
returns
279
quality
450
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Canada
1 review
4 helpful votes
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I bought a house with an ADT security system installed by the previous owner. I did not activate the system as we are a big family and someone is always here.

After a few years of living in the house the alarm began going off each time we open a door. When it goes off we have to push a button on the keypad (clear or off). Unfortunately we cannot get it to stop doing this so every single time we open a door it does this.

After contacting the company they have told me:

1. They cannot provide any code to me to turn it off permanantly
2. They cannot turn it off from their end.
3. They will not send a technician to turn it off because I don't have an account
4. If I had an account this would cost me $2OO to have it fixed

I feel that they should be responsible for the system in the home and that they should be required to fix this problem. Whether they disarm it or remove it, they should do something.

I am disgusted and have a headache!

Kirsten

Date of experience: April 3, 2014
California
2 reviews
10 helpful votes
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For my home, I found ADT to be more expensive than its competitors. I'm not saying it's bad but I don't think for home security its as good of a value as many others. I got cheaper quotes from Protect America and I thought Alarm.com was a lot better.

Date of experience: April 2, 2014

From the business

Secure your home with the best home alarm systems and services by ADT.


adt.com0
Boca Raton, FL, United States
+80
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