ADTReviews 798

Camera quality is awful. App is not great. Waiting for a camera to pull up on the app can take too long especially if something has happened. The cameras don't record half the time. The sound doesn't pick up well. The kicker is automatic bill pay doesn't work, so after 3 months you get a bill that doesn't make sense. You call several times and argue with several people for MONTHS. Finally call head quarters, they get the billing straightened out, only to go through it again. I called them 2 days ago after realizing that the cameras again have stopped recording and told them to cancel everything after a year and a half of frustration. They aren't getting another dime from me. Stay away from this company.

I have been hung up on twice, transfered 8 times and been on the phone and on hold for almost 2 hours now. Again this was just to get a return label.

If I had only read these reviews before entering into an agreement with ADT, I would have averted dealing with this company. I had an issue during installation that and I originally reached out to my sales person for and he said he was unable to help. Then I reached out to the district manager no less than 4 times before being told to call the main customer service line. So I call them and they told me that someone would have to call me back and within 24-48 hours. This happened FOUR TIMES and still do not have resolution.

When I decided to go with ADT, thought it was trusted name. I new they were more expensive than other companies, but I wanted a name I could trust. Well, this experience has completely shattered that impression.

I 100% cannot recommend ADT

Our system has been down since September 2022. I have called no help. I finally called again today and was told I'm sending an email to tell you how to fix your cameras then hung up. I tried back several times and no one could help, kept transferring me. It's ridiculous and the fact they are going up on their service. Well tomorrow I will be contacting my bank and will stop their payments going forward. I bet they will want to help then or come get there sorry equipment. Again RUN RUN away from them.

Do yourselves a favor and just purchase the ring cameras. I had ADT for four years and cannot wait for the damn contract to end... NEVER AGAIN! Customer service sucks AKA HELPLESS DESK.
I have been trying to get a return label for the past 2 months, they already charged me for the friging device.
Can't stand this company.

Solve nothing and want to charge you if someone co.es out to resolve an issue there are better companies out there.

This review is for ADT Security Blue. Run away as fast as you can would be my advice. I called ADT after looking up the reviews, checking with the better business, etc. I signed up with the service not realizing that I was signing up with ADT Blue and it was a different self service within their company and that I had been signed up for it. I received a box of equipment to install just before Christmas not knowing I had a month to install it myself or be subjected to a $2000 fee that must be paid before I could cancel the contract. I called the wrong number for 3 months and was passed around constantly trying to get someone out to my home to set up their service. I was put on hold for hours at a time, listening to a "warped sounding recording" on the "wrong" service line that was given to me to call for help. It was only after I found a cancellation form online and submitted it that I received the correct phone number by way of email. The email read I had to call that number to confirm cancellation. I called and actually reached a live person fairly quickly then was told my service would not be cancelled and couldn't not be cancelled unless $2000 was paid prior. When I asked for a supervisor, of course the supervisor was busy in a meeting and would call back. When I stated I would stop further payment I was threatened with ruining of my credit and being turned into a collection agency. I never installed this service. It's still in the box, I was given the wrong number for assistance and continuously passed around to different departments which I would still be in if I had not been so tired of listening to that horrible, awful, warped sounding hold music and decided that enough was enough. Now to "wipe" them off my shoes for lack of a better analogy, I have to pay $2000 and have my credit ruined?! Run as fast as you can from this company is my advice!

On the phone for almost 2 hours spoke with six different people I kept getting transferred all I needed was an appointment because my smoke detector wasn't working and my panel this is a safety issue shame on Adt for such horrible customer service shame on the property brothers for supporting this Business and for falsifying the claim that they are here to help quickly and they care after all this they are going to charge me for a technician to come out because they changed their policy last year to add a fuel service charge I'm going to get a lawyer and start a class action suit against Adt at the property brothers For making false statements

I have been on the telephone with ADT so much I should be on their payroll. There are some good ethical employees and OMG there are some down right crooks. One of the CSR tried to get me to pay $50.00 over my bill. After asking her how she came up with that figure multiple times and informing her she was being recorded she placed me on hold and left me holding. I eventually hung up and called back several times asking the same question, no one else came up with that figure. That girl was apparently trying to get money by swindling customers as her side hustle. Someone has been entering my home stealing and destroying items in my home; guess what? ADT never catches nothing. The window used for entry has a camera right in front of it, but it never catches them. According to technical support my cameras cannot operate with a secure password and cannot be changed without calling a technician out each time to get the cameras back online. This is antiquated technology since it is recommended that passwords be changed regularly and use a combination of letters, numbers and special characters. A technician was at my home to get the cameras online and working for me on Tuesday, February 28,2023, the last recording was on Thursday, March 2,2023. Well, 2 of 5 cameras is not recording. The two that are not working are on side where the breaking are occurring… I hate to leave this review, but wish I had known before signing up with them. One more thing, I was told a three year contract but my contract says 5 years. This was done during Covid, so I could read it and didn't sign it….

I has just bought my first house a few years ago, and was calling to change my utilities when I was not prepared to be transferred to Adt services. The ADT salesman repeatedly presses me to secure my home after I repeatedly try to tell them I wasn't ready to make this decision.

They have their buts covered legally because they got me to sign all the legal disclaimers before fully enrolling.

Customer service has taken more than hour on hold just get to my call, several times over now.

I try several times to tell them I can't afford this anymore. Their answer "we can't cancel your contract unless you pay off the entire remaining balance". Yes, you can, you won't. In this day and age, it's bad business.

There's a reason this not Better Business Accredited. There are much cheaper alternatives that are Better Business Accredited. ADT has made me more careful what companies I will do business with in the future.

Currently waiting for my contract to end so I can leave this company. ADT does not live up to how well known they are.

They drop me for no reason didn't follow up on this customer. I had for years yrears. It's crap. Waste money. Get Arlo.

Make people have negative bank accounts. Check. Piss customers off. Check. Long hold times 24/7. Check. ADT you suck!

I am happy to share that ADT did the honorable thing and refunded payment to us! Thank you ADT! Happy

This is a new one just this year. I accidentally opened my garage door and set off the alarm. Instead of a call from ADT I got a text message wanting to know if I was o.k. It use to be a human that would call and ask your passcode. Now it through a text message. What if it was something bad and It didn't have my phone. Maybe I'm wrong but I'm paying to be monitored by a human. You raise my bill up every year.

Way overpriced! Their equipment is constantly going out. The stupid doorbell camera is battery powered instead of being hardwired into my original doorbell. The battery is constantly going dead! I have the stupid thing on a charger more than I do on my house. And then they walk me through trying to fix stuff myself? I'm paying thousands of dollars and I have to fix it myself? This is dumb. Now my backyard cameras aren't working and I'm supposed to get up on a ladder and try to figure this out myself while talking on the phone? B*******! This company sucks

UPDATE: After complaining to BBB ADT credited us a month's fee for the inconvenience they caused us by losing our permit number.
So im changing to 3 stars.

Original complaint below.

We have had ADT installed in our house in 2018
And have been paying them from 5 years.

Our alarm went off few days ago. I was not at home and could not reach my Spouse.

So I had the ADT call the cops and Adt says cops are not coming because ADT does not have our permit number.

So, i call the police department in my city,
And the police who is chief of Alarm permits division looks up my address and says we have the permit and ADT is supposed to call 911 directly and they did not.

So after paying these guys for 5 years, when the actual situation demands that they take care of their responsibility, they bail on us, by telling us that we don't have alarm permit! But that cannot be true because once before they called the cops when Alarm went off, just fine and that means they had the permit number.

This is unacceptable.

I am looking to go to other provider. I will make sure to educate people about ADT and hopefully no one else has to deal with situation like we did.

You should be ashamed to advertise this unreliable company.
My alarm has not been working for the past 15 day and they have been telling me they will charge me $59.00 to come and fix the failure of their system

This is the worst company will scam their loyal customers and corporate office is Beyond RUDe to customers. Trick you into contracts 3 times the normals price when you need to upgrade equipment! Would recommend this company to my worst enemy!

I've honestly never written a bad review for anyone but the hours I have spent on hold with ADT trying get my account straightened out has allowed me the time to do so. Thought we finally got everything straightened out until I got a random debit for $499 for no reason. Literally took an hour and twenty minutes of being on and of hold to resolve. It's the same story for any other issue I've had with them. Don't buy ADT go somewhere else