ADTReviews 798

Decided to get a security syste. Quoted one prize by tech started upselling upon arriving. Talked extreme politics though I kep changing subject. Upon installing thermostat, damaged AC unti. Tech promised 5 days in a row to return and fix. 2 seniors 1 disabled waited in 80 degrees for tech. Finally called AC guy who repaired and comfirmed ADT damaged. Corporate was arragant. They state they are not regulated with anyone. Reason for such poor service. I have a claim pending. Researching google found similar horrow story. When I told them I could provide a negative review, thwy simply did not care. Many nightmare stories and law suits. Beward of ADT.

HORRIBLE!

ADT is harassing me about a bill on a house that I no longer own. I NEVER had ADT service. They cannot produce any evidence that I did and they have collections companies chasing me.

I cannot talk to anyone at ADT that can help.

Go to a local company that actually cares about customer service!

ADT does not have the system to notify its customers when the business alarm was armed or disarmed. I had tried 5 times to get help on this issue and no one seem to either comprehend or fix the problem. The bad choice I made to switch the alarm company.

Customer Support TERRIBLE.
Try to cancel service nearly impossible.
Took weeks of attempts to get ahold of customer support.
Put on hold for 8 hours to cancel service.
Half way through wait time, call was disconnected.
Numerous attempts to contact customer support to no avail.
Numerous attempts to cancel service to no avail.
Can only image what happens in the case of a break in or fire.
Trying to get ahold of department needed to cancel service is a nightmare.
Billed for 3 months for a service I could not use and did not work, just to cancel.
Charged over $300 for something I was never able to use.

Oh, absolutely the worst system and customer service I've ever dealt with to try to call and talk to anybody they keep putting you on hold and telling you wrong department that they need to transfer you and then you hold again for over an hour camera system cuts out constantly. They say they monitor it but alarm goes off for over a minute no call no response. Their answer is alarm. Must go off for over a minute or they think it is a false alarm. Try canceling and they keep transferring you to different departments and don't cancel your service

After being a loyal customer for 7 years, I recently moved. ADT is now charging $566.63 for the equipment I left behind. The new owner already agreed to take over the service, and while he was able to take over the service, the monthly equipment charge is not transferrable I was told. That makes no sense. They're having me pay for equipment that I'm not going to use. I called customer service and they didn't want to or were unwilling to help. Stay away from ADT.

Literally have been trying to cancel their service for 6 months. My contract ended and they are still charging me for a service that I have not used in almost 2 years. Just terrible!

Do not get it if you want good customer service, holding on phone forever and later transfer to other department and wait for another 40 mins then got cut off.

This is &%*#ing terrible...whats going on here?
I cant make contact WITH ANYBODY...and look at these other reviews...its becoming obvious that they DONT CARE...1 simple issue, and weeks later, i have given up...i've also given up paying them too...i had "auto pay" stopped right after signing up...see ya in hell before i shell out another dime to you frauds, ADT.

ADT cancellation process is really really hard. Their phone line's waiting time is very long for the reason of cancellation and you have to make multiple calls during a long period of time. In our experience, we have used ADT for years and their service is mediocre; for some reason we need to cancel the service. We have called at least five times since last December to request cancellation and during the calls they kept transferring our calls from line to line and we have to repeat our request time to time. At the end of each call, they used different excuse to tell us they couldn't process it right away and asked us to call back at a later date. In the last call, they told us that the cancellation date will be today and let us call back. However, on the call in this morning, the ADT customer representative told us the request for cancellation was not put in the system. We have to wait for another month to process the cancellation. Language couldn't express how rediculous this is. Either their system is broken or some of their customer representatives really lack professionalism. If you are a current customer of ADT and may cancel the service in future, please be aware that you will never receive a formal confirmation of cancellation in email or letter from ADT per today's all and expect this may take a long period of time. If you are looking for a security system for your house, I don't recommend you to choose ADT. For ADT, this is not the right way to keep your customers. If you keep doing so, your company is not far from bankrupcy.

I inquired with ADT for a quote on a system, had to give phone number etc, expected a call or email although I really just wanted to gather some info and pricing that should have been easily available on the website without consenting to phone calls and emails. Got a call the following morning(Today) and it was terrible. I explained several times that I just wanted info on pricing not appointment with a technician but instead the salesperson (Danielle, I believe) instead insulted me by stating pricing required approved credit, although I DO have outstanding credit I am a cash buyer and am not relying on credit but there was no need to even discuss that as I just wanted pricing. I asked for another salesperson because I did not appreciate the direction of the call and she tried to end the call with me, I asked then "Does ADT not want to sell me a system because I asked for a different salesperson, is there no other salesperson available?" She informed me other salespeople were available but they would just provide the same info, so finally she did not get me another salesperson and I told her I would not be signing with ADT and ended the call. I cannot believe a company that has been doing this for as many years as ADT would treat someone they no nothing about like someone that cannot afford or qualify for their product, I cannot believe lack transparency to the point that you cannot get a price on cameras without agreeing to have a technician in your home and I can only assume allow them to pull credit. Horrible, horrible sales and customer service and I happen to know sales as I have been in sales management for the last 25 years. It seems they probably lack both leadership and training if I had to guess. I am just glad I realized how bad they treat potential clients before I actually became a client.

I've been a customer for 5years, onecday I found out that a known thieve have been hacked the systen and got into my home without to becaeen in my cameras, I called for advice and they didnt check it, they said that it was a connection problem, but the thieft disconnected ftom outside and adt didn't warned me.

My complaint is about a specific salesman, but it is moreso intended for whoever trains the ADT sales staff. The salesman who came today was clearly just doing what he was trained to do, but it was predatory, slimy, and rude.

I asked the salesman who came by today if he was selling something and his answer was that he was NOT selling something but that he was actually here to give me a "final notice." I became concerned I owed ADT some sort of debt. But then he explained it's our "final notice" of a credit we have with ADT to put towards a new service. I think misleading sales tactics usually work better if you don't make it clear DURING the sales interaction that the customer has been misled.

This is after numerous instances of salespeople calling or actually coming to my door despite my complete lack of interest.

I've never been an ADT customer, but if ADT staff are predatory and deceptive in their first impressions, I can only imagine what they are like after a customer is stuck with them.

The operators name was Trina Peacre. I don't know if she was having a bad day but she was short and seemed very angry on the phone. I asked for a senior discount and she said ma'am I can give you the whole thing for free. Finally I just had enough and hung up. I'm going to take my business somewhere else that wants. Thanks for a horrible experience that ruined my day.

After a 20 plus year relationship, in mid November of 2022, our main pad became frozen with an error code. I called ADT customer service and was transferred to technical support. I spent over two hours attempting to troubleshoot the issue to no avail. Tech support made an appointment for a tech visit which they did not show up for.
The next day I learned that the visit was intended to be another phone session?
Over the next two weeks I could not get any one in customer service, sales department, service department or online to speak to me. By the end of November (still without protection) I decided to contract with another company. After being unable to speak to someone at ADT to cancel, I had to cancel credit card auto billing. Two and a half months later (Jan 2023) ADT is continuing to bill us (now for the third month) and threatening that the billing will continue. We have not had any service from ADT since mid november when their panel froze.

Absolutely sucks. Had for years, now in 2023 waiting time is 90 minutes, then get disconnected, then told wrong department, get transferred, then yes, disconnected. I have screen shots of the super lengthy times I was on hold. Service down for weeks, no credit, can't get out of contract without paying $900. Go elsewhere. Was a ADT customer for over 20 years. Jumping ship asap.

The customer service is the worst I…
The customer service is the worst I have experienced. I have been a customer for many years, and they have never been about to sort anything out. It takes forever to speak to someone, and when you do, they are rude and unhelpful. My last and final (I am cancelling my account) problem was that I asked for an engineer to change the batteries, and I have been charged £268 for that call out. Joshua Green, who is the only helpful person, has informed me that the charge should not have been sent, but the company are still saying I have to pay it. I cancelled my account before and then reinstated it, and the batteries should have all been changed then. Still, they were not, and this was why Joshua Green has been helpful, but unfortunately, departments Dont speak to each other and nothing is happening. DO NOT USE ADT! They are a big name but you won't be looked after. Lots of other great companies out there that do the same alarms and better for less money m. I am currently looking into having my ADT alarm system removed and a new installation from a different company. It's got that bad that I feel this is my only option. They are and should be ashamed of how they treat their customers

I had adt for 3 days...they were dishonest about pricing they lied and in those 3 days I was left on hold for a combined 22 HOURS...22 HOURS...

I WOULD NEVER RECCOMEND ADT TO ANYONE. They are dishonest and aside from disgustingly long hold times their customer service reps are extremely rude. They will NOT help you so I just cancelled within the 72 hours...NOW IM HAVING TO FIGHT FOR MY REFUND

DO NOT USE ADT PLEASE DO NOT GIVE THEM YOUR BUSINESS. I HAVE BEEN TELLING EVERYONE I KNOW. I SAVED 3 PPL FROM SINGING UP WITH THEM. ADT CHARGED ME $2800.00 AS A NEW CUSTOMER AFTER QUOTING ME $1020.00 FOR AN OUTDOOR CAMERA, 6 WINDOWS CENSORS, 4 GLASS BREAKS AND 1 KEY PAD...$2800.00...

I WENT WITH VIVINT NOW AND GOT CHARGED $1,100 FOR 1 OUTDOOR CAMERA 1 DOORBELL CAMERA 2 MOTION DETECTORS 4 GLASS BREAKS 6 WINDOW CENSORS...

NO CONTRACT 49.00 A MONTH SERVICE, NOT 60.00 LIKE WITH ADT WHERE YOURE LOCKED INTO A TRASH CONTRACT WITH LIARS AND THIEVES...ADT IS THE WORST CUSTOMER SERVICE EXPERIENCE IVE EVER HAD...

IF YOU LIKE INCOMPETENCE, TERRIBLE SERVICE, BROKEN PROMISES, LIES, UNPROFESSIONAL REPS, PAYING FOR PRODUCT/SERVICE YOU NEVER GOT, 1-4HR HOLD TIMES AND REPS WHO HANG UP ON YOU AFTER BEING ON HOLD FOR 4 HOURS THEN ADT IS FOR YOU!

Worst experience. Lied to by the sales rep over the phone. Thought after they came to install and they cleared up the first lie about cameras and what was included that things would be better after. I received notices about 18 days later claiming I was late on the bill. Then they drafted $130 from my account when the monthly plan was $60. They are liars and I reported them to the attorney generals website and bbb. I cannot believe such a well known business name conducts business this way and blatantly lies to customers. I truly needed this service for safety after my home has been repeating attempted to be broken into by someone I have a restraining order against. And on top of all of that I was told I would have 24/7 monitoring and I received another email middle of the billing cycle stating I used up all of the data for the month and I couldn't record again until the next billing cycle. Never was I told that and again how am I suppose to feel safe with no video recordings. I also have no prof in court to show someone breaking into my home or attempting. Do yourself a favor and just install ring door bells. This was 100% not worth it such a hassle and I've been disputing the charges. Also my rep handling this account hasn't called me back or emailed me back.

I purchased my home in 2021. I decided to get ADT(worst decision ever). My panel went down in April 2022, I called ADT and they sent out someone ($61) and he told me that I will have to pay for a tech for the cameras but my panel should reboot in about 10 minutes. The ADT guy then left (he had been rushing since he made it at my home) went look at the panel because it still didn't reset, now my panel is hanging with a red cord unplugged. I then called ADT and complained about what happened, then sent another guy out but this time free of charge since I had already paid the day before. All he did was put the red cord back in and left. He said adt only told him to do that. I called to cancel because I still don't have a working panel/camera. ADT still was taking money out my account and my panel/cameras still wasn't working. I called them again they said I still have to pay for the service since I signed a contract. But I signed a contract for a working device. I had a burglary in Dec 2022 and I was only aware of it because of my neighbors, so ADT y'all received the payment thats taken out but couldn't alert me about the burglary taken place? Why? Oh yeah my Panel and alarm system was still down‍‍. Now today 01/18/2023 my system came back on. Wowwwwww