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AdoringDress

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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AdoringDress Reviews Summary

AdoringDress has a rating of 4.3 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AdoringDress most frequently mention customer service, wedding day and high quality. AdoringDress ranks 16th among Wedding Dresses sites.

service
27
value
27
shipping
28
returns
24
quality
27

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Colorado
1 review
12 helpful votes
Follow Regina W.
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Ordered 3 bridesmaids dresses, but when they arrived the color was way off, the sizes were NO WHERE NEAR the sizing chart - supposed to been a six but it wouldn't even fit a size 2! Plus, the zippers were messed up. Now I'm fighting with them to get a RA to get a refund and all I'm getting is a complete "run around". I should have known better than to order from a Chinese company.

Date of experience: May 26, 2015
California
1 review
15 helpful votes
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Wedding dress
May 23, 2015

It's really disappointing The color, quality and decorations on the dress are poor and ugly Costumer service even worse. Try to contact them and say that the dress doesn't even look close to what i ordered and sent them some pictures but they said if it doesn't have any fabric defects they can not help me here and after that never got back to me. And the sad thing you can not leave any reviews on their web site so people like me have no idea what to expect Please stay away from this site Don not buy or more likely you will be sad the same as me right now

Date of experience: May 23, 2015
Arkansas
1 review
10 helpful votes
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PERFECT!
May 22, 2015

I was hesitant in ordering my dress online but for the price I decided to take a chance. I did have a lil trouble in the beginning with communication with adoringdress but eventually was able to communicate and shipping did take a lil longer than expected but the wait was worth it. My dress is absolutely perfect, it looks exactly like the picture and with the exception of still needing some hemming it fits perfect. I would recommend this site to everyone! :)

Date of experience: May 22, 2015
Indiana
1 review
8 helpful votes
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Love!
May 6, 2015

I got my wedding dress and bridesmaid dresses from here and i would do it again. Cheap products but great products. Bridesmaids dresses were the perfect color and super fast about 1 month from order placed to ordered received. They said they fit great just got to be taken in around the boobs. My wedding dress is not 100% like it was in the picture but still love it. They kept me updated on when it was being made and shipped even the day it would be here. It is a little tight around my hips but other wise its great. Would suggest using them!

Date of experience: May 6, 2015
New Hampshire
1 review
14 helpful votes
Follow Kristin C.
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I received the wrong dress and sent them an email... they sent one response... do I want a refund or have another one made... still waiting for a response! So far I'm not happy... and there is no customer service phone line... buyer be careful!
These dresses are made The Republic of China. Not disclosed on their website that I can see.

Date of experience: April 23, 2015
Minnesota
1 review
9 helpful votes
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Amazing Online Store
April 22, 2015

I had never before seen such a wonderful online store for dresses. It has beautiful wedding dresses, bridesmaid dresses, prom dresses, flower girl dresses and lot more to choose from. The prices are so affordable and the quality superior. I am glad I found this store and I would use it again and again.
If anybody is looking for giving it a try, do not hesitate. Go for it!

Date of experience: April 22, 2015
India
1 review
11 helpful votes
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Nice collection!
April 22, 2015

I am pretty much pleased with the dress that i had ordered for my little sister. The color and flares were so distinctive and it reached me in just a weeks time. Did not expect such seed delivery, however pleased at the end of the day! Thank you Guys!

Date of experience: April 22, 2015
Virginia
1 review
17 helpful votes
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DON'T DO IT!
April 17, 2015

I ordered two dresses both are made from the flimsiest material with the cheapest looking decorations. Nevermind one dress is completely lopsided. Thank goodness I have a back up dress from David's Bridal.
At least I can use one for a halloween costume and burn the other.
Just splurge for the real dress not the knock off save yourself the money!

Date of experience: April 17, 2015
CD
1 review
7 helpful votes
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Fantastic Website
April 17, 2015

AdoringDress is an amazing website to shop for dresses from any corner of the world. I was specially impressed with their customer service. All my queries were instantly addressed and I was assured of the quality and delivery time by the helpful representatives. They offer the best customer support I feel. I would surely recommend the site to anybody looking for buying excellent dresses at low prices.

Date of experience: April 17, 2015
India
1 review
11 helpful votes
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Completely Satisfied!
April 17, 2015

My experience with AdoringDress has been a pleasant one. I came across the store while looking for an occasion dress and was highly fascinated by the collection they offered. There were beautiful dresses in attractive colors for all the occasions. And the best part was the price. All the dresses were so reasonably priced for such great designs. I ordered one for trial and received in about two weeks. All through the time, I was kept informed about the status of my order.And when I got it, I was just shocked! It was such a gorgeous dress with high quality fabric. It was difficult to believe the price I paid for it. Moreover, it fit perfectly. What more would one want?
AdoringDress has become my shopping destination for special occasion dresses since then. I have saved a lot of money using this store and recommend others to try it too. I hope my review proves useful to others.
Thank you.

Date of experience: April 16, 2015
Texas
1 review
8 helpful votes
Follow K V.
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Having a terrible experience with them.

They are very very hard to get a hold of. I paid for both dresses up front then I got a confirmation email saying they will be also be charging me an additional fee due to a "foreign exchange rate", which they do not tell you until you have paid for your order. I ordered the dresses in February and did not receive them until April. Even though I did not order the dresses in custom size, they still took 1.5 month to get the dresses shipped out to me.

I placed one order for 2 burgundy color dresses, but when I received the dresses, I got one burgundy and one purple. Not only that, both dresses were sewn together completely different. I have contacted them multiple times and sent 5 emails. Still, no one has responded.

I would not use this website again, nor would I recommend it to anyone. I suggest ordering within the US or walking into an actual bridal store, even if it costs a little more.

Date of experience: April 15, 2015
Pennsylvania
1 review
6 helpful votes
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DON'T DO IT!
April 12, 2015

I bought a beautiful prom dress off Adoring dresses, so I thought. I still have not received it and I can't seem to get ahold of ANYONE over email and they do not give you a phone number to call. I emailed them and told them I'd like my money back and they can just keep their dress, if they even have any, and I'd find a dress somewhere else. Also, they do not tell you while you're checking out but you may pay for express shipping but it take 25-35 BUISNESS DAYS for them to tailor the dress. Which is why I wanted my money back because my prom is only about 20 days away, if that. I didn't find that out until days after I bought it because they don't tell you that. So overall I suggest you DO NOT buy a dress from this site.

Date of experience: April 12, 2015
NL
1 review
9 helpful votes
Follow Caroline B.
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Be wise and don't buy from Adoring Dress! Oh yes, the dresses look totally adoring on the site, but these are real designer shootings/dresses. They are nothing like the dresses you'll get send home. The designs are poorly copied in China and it shows. I was blinded by the beautiful pictures and low prices. It was too good to be true. Your wedding and prep should be as fun and stress free as possible, but Adoring Dress gave me a total downer. I feel totally scammed and can't have contact with a real human being. They don't respond to my e-mails with pictures of the mistakes. Where shall I start: too small, bad design, cheap fabrics, beadings cheap and badly sewn, color all wrong... I am so so angry and disappointed. Bye bye money, I worked hard for. NEVER AGAIN!

Date of experience: April 1, 2015
Colorado
1 review
11 helpful votes
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We ordered my daughters prom dress and when it arrived and she tried it on the zipper was crooked as well as the seams. It was a halter top style dress and the halter was not centered on the dress properly so it didn't even line up with her neck. The beading is cheap and similar to what you buy at Walmart. When I contacted the company about a return they responded saying somebody will notify me soon. It has been two weeks and still nothing. I have continued to email them and still nothing. Very disappointing for my daughter, thank god we ordered early enough that we still have time to find a dress locally but it appears we will be out the $150 we spent in this POS dress. Do not order from this company, the quality is terrible and the customer service is even worse.

Date of experience: March 29, 2015
California
1 review
13 helpful votes
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Bad quality
March 26, 2015

I ordered a wedding dress 01/31 and I didn't receive it until 03/15. When I opened it the dress was unfinished, threads hanging out everywhere and it was STAINED! Oh nit to mention it was 2 sizes too small tried to reach company and they just ignore you very disappointed and no w have to find a wedding dress elsewhere. Don't purchase from this company!

Date of experience: March 26, 2015
New York
2 reviews
11 helpful votes
Follow Cindy B.
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Adding my two cents here to all the other terrible reviews! Your wedding day/special event should be as stress free as possible. Avoid the stress and tempting cheap prices, and buy elsewhere. I ordered bridesmaid dresses and after a few days I logged in to check the status only to find two of the comments I had placed on dresses were inverted. Considering I have screen shots of my of original order, I know this is an issue on their end. I proceeded to call and email several times. I also posted on their Facebook. I finally got a generic response on their Facebook to private message them which I did. Never received another response. Then few days received a generic response email about order in process. No idea what I will get in mail but I will dispute charges if incorrect! Not to mention company is in China so no US BBB recourse.

Date of experience: March 23, 2015
Ohio
1 review
13 helpful votes
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Amazing
March 22, 2015

I got my dress and it was beautiful I still needed to have it altered but for the price it was worth it, I was married on July, 3,2015 and my husband cried when he seen me. So everything was perfect. Even the lady that altered my dress said if I had bought the dress in states it would have coast me a large amount and the material was all real and that I looked amazing in the dress

Date of experience: March 21, 2015
Illinois
1 review
6 helpful votes
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WTF
March 20, 2015

They say shipping is 3-5 days. Not true its been 4 weeks and I still have not received my dress yet. Then said via email its going to be 45-50 days. I'm not happy at all. Can you say BBB...

Date of experience: March 20, 2015
Michigan
23 reviews
99 helpful votes
Follow Monique R.
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I didn't order my dress from them, I got my dress from a local shop, but what I noticed about them is just about EVERY dress picture they have is STOLEN from David's bridal website. How did I know this? Because I saw MY dress! I kept looking through designs and MOST of the dresses are from David's website by various designers - Vera Wang, Zac Posen, and some of David's own designs. And the crazy part is - my dress was MUCH cheaper than what they are selling it for. But it's gets even crazier. I decided to read some of the reviews for my dress and does this even make sense to anyone:

A few days back when I was the bride, I have made my maids wear this wonderful and cute dress. My eyes were on the dress for quite some time. This wedding gown is particularly focussing on each part of the body. The benefit is that I got a big size, as all my family members and other guests and the maids were fuller persons. The many layered full skirt creates a fashion statement and makes it different from the run of the mill gowns. Will sure be here for more dresses for some formal events.

You had your MAIDS wear what is clearly a bridal gown? You got a larger size because your family members and other guest and maids were fuller persons? Clearly this is an in house review and it sucks. Oh and FYI, the body of the dress is NOT FULL you have to wear a petticoat to get that effect... this is what they don't know because well, they aren't the original designer of the dress.

Bottom line - yes when I was getting married I was on a tight budget and considered getting a dress from overseas but changed my mind and I'm glad I did! I know some people have had good experiences, but knowing that all they do is steal dress designs from websites and try to pass them off as their own by putting their logo on it doesn't mean it is a good product. Never did I think I would see a David's bridal dress design stolen (and actually De Vinci has a similar design) and none the less at a price more than what I paid. BUYER BEWARE and do your homework!

Date of experience: March 13, 2015
Georgia
1 review
15 helpful votes
Follow Ashley B.
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DO NOT order from this company!
I wish I had seen a review like this before I did...
I ordered an IVORY wedding dress-- the dress that came was not only STARK WHITE but was also not finished-- it was missing beading, didn't have the hook so that it could be attached in the back, and still had pins in it. I contacted them about this and not only got VERY little response-- waited over a week-- sent another e mail--- waited over a week--- sent another e mail-- after three e mails finally heard back that they would not offer a refund because their ivory is a "soft white"-- I did not order a soft white-- I ordered ivory. They have been very unhelpful and unethical through this whole process and lack of response shows very little business responsibility.
Whatever you do... BUY SOMEWHERE ELSE!

** also they provide a phone number but no matter what time you call-- I have tried at different parts of day and night-- you get a voice mail-- I left multiple messages over the past two months and have yet to get a call back

DON'T DO IT!

Date of experience: March 6, 2015