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AdoringDress

4.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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AdoringDress Reviews Summary

AdoringDress has a rating of 4.3 stars from 172 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AdoringDress most frequently mention customer service, wedding day and high quality. AdoringDress ranks 16th among Wedding Dresses sites.

service
27
value
27
shipping
28
returns
24
quality
27

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Montana
1 review
4 helpful votes
Follow Yvette K.
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I ordered a wedding dress that I did not like, followed there return directions exact and they have made all these excuses why I'm not getting refund, very dishonest company, don't buy from them!

Date of experience: October 8, 2015
Kevin L. — AdoringDress Rep
over a year old

Dear Yvette K.,

Thanks for your sharing your experience here. We do apologize that you had unhappy shopping experience with us. Please send me your order number starting with adr to our email, [email protected]. You may also contact me through Facebook personal message. We will look into your issue again and inform you as soon as possible.

We do hope you could come back and update your reviews if your issue is pleasantly resolved. I do think you will be pleasantly surprised with adoringdress. Please feel free to reach out to us with an email to [email protected].

Best,
Gordon
Adoring Dress Support Team

Kentucky
2 reviews
7 helpful votes
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DRESS NEVER CAME!
October 5, 2015

I am wondering if this is an internet scam site. I ordered a dress for my daughter's homecoming dance. I received all kinds of reassuring emails stating that the order was received, then that the dress was guaranteed to arrive by October 3rd, then one that said it was in the tailoring phase, then one that said it had been shipped. On the day of her dance, I still had not received the dress. I sent an email and they replied "Due to national holiday, we will not be working until October 7th... so sorry, we will refund your money." NEVER ORDER FROM THIS WEBSITE!

Addendum: We did receive a refund several weeks later so at least we got our money back.

Date of experience: October 5, 2015
Kevin L. — AdoringDress Rep
over a year old

Thanks for your valued feedback here. We are so sorry that we couldn't meet your expectation. We have informed our manufacturer and tried our best to rush your order, but because of National Day Holiday, your order will be delayed and delivered later than expected. Apologize that inconvenience.It's our fault that you can not get your order in time. We will give you a full refund.

We do hope you could come back and update your reviews if your issue is pleasantly resolved. I do think you will be pleasantly surprised with adoringdress.com

Looking forward your reply and updated review.

Best,
Gordon
Adoring Dress Support Team

South Africa
1 review
3 helpful votes
Follow Kimber W.
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Really a bargain for me
September 11, 2015

Ordering this bridesmaid dress is really a bargain for me especially at such a cheap price. Usually speaking, you could never find a beautiful dress like this one in large department stores. And I love their helpful customer service. I will surely buy more. Really a bargain for me"

Date of experience: September 10, 2015
South Carolina
1 review
11 helpful votes
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When I got my dress it was not the color pictured on the website. I ordered it in Champagne and it was a yellow color with a tint of orange. It was also not the dress pictured. It was a designer knockoff. When I contacted customer service, I was advised in order to get the color I wanted I had to re-order my dress in a different color and return the other dress to them at my expense which was $105.00 to ship from SC to China. I was then told after they received the dress I would get a refund minus 20% for a restocking fee. My dress was not custom made. I just ordered a normal size off the website. I did not give any measurements in my order. So my "cheap $250 dress" cost me $400. I could have bought the designer dress from a bridal boutique in the US and it would have been made with a higher quality of lace and real beading for $600. (The dress from adoring dress does not have beading or pearls, just sewn on translucent sequins) I am very disappointed and now cannot afford to buy another wedding dress and am stuck with this one.

Date of experience: August 21, 2015
New York
1 review
5 helpful votes
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My order just arrived
August 13, 2015

I bought 3 items $230 from this site on Aug 2 with free shipping. I received on Aug 12.
All 3 dresses are tailored with good material. A big deal from this company.

Date of experience: August 12, 2015
New York
1 review
2 helpful votes
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Trustworthy Website
August 13, 2015

I have been a member since 2013 and been with adoring for a long time. I had trouble making my measurement but the customer service was extremely helpful, kind on getting all my issue resolved. I can find anything negative to review this company! Everything is 5 stars. :)

Date of experience: August 12, 2015
Maine
1 review
5 helpful votes
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Excellent
August 11, 2015

Excellent, i have been shopping with adoringdress since years ago and no single trouble had faced me.

Date of experience: August 11, 2015
Oregon
1 review
4 helpful votes
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Happy Purchase
August 11, 2015

I am very satisfied with the services as well as items provided by this company.

Date of experience: August 10, 2015
Germany
1 review
4 helpful votes
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The dresses I bought from this company look so beautiful on my daughter. My daughter is a girly type girl who always loves something adorable, lovely, fashionable! The material seems to be quite durable and the dresses, fashionable lovely!

They are just what she wanted! Fantastic dresses and great shopping online.

Date of experience: August 10, 2015
Florida
1 review
4 helpful votes
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Professional store
August 6, 2015

I was so pleased with my wedding dress. Can't wait to wear it for my big day. Adoringdress is a very professional company. Once I placed my order, they sent me emails to confirm the measurement I sent. The proofs came and the shipping was so fast. I will recommend this site to everyone and the next time my shopping will be from this site.

Thank you so very much.
Kelly

Date of experience: August 6, 2015
Florida
1 review
5 helpful votes
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Thanks, Alex!
August 6, 2015

I just want to thank Alex here. He was very polite and helpful about getting my product shipped to me. Very prompt service. It's a great pleasure to do business with adoringdress team, very understanding.

Date of experience: August 5, 2015
New Jersey
1 review
6 helpful votes
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All in all very happy with everything, they allow PayPal payment and their customer service emailed me many times until I got my email. Delivery was faster than expected, package was shipped in a good condition and the dress was beautiful just as shown in the pictures. Very pleased with my dress. I even took pictures wish I could upload on their website.

Date of experience: August 5, 2015
District of Columbia
1 review
4 helpful votes
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Good Quality!
August 5, 2015

High quality dress. But I made a mistake when ordering a size 12
As it is a little small for me. Still, that's my fault entirely and I love the dress I got
And the material is of high quality and soft. Worth every penny!

Date of experience: August 5, 2015
Washington
1 review
5 helpful votes
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Horrible product
August 5, 2015

I ordered dresses for my bridesmaids. I was under the impression they are based our of Reno, NV. Not CHINA! The dresses aren't properly sized to what I had ordered. The product doesn't look like the picture. The beading looks like a 3 year old pasted it on the dress. The girls can't even get both their legs through the bottom of the dress... only way is if they were to have pencil legs. I'm so disappointed.

Date of experience: August 4, 2015
Kevin L. — AdoringDress Rep
over a year old

[Adoring Dress Rep] Thank you for your sharing your experience here.

Please note that we are a company who is willing to bear the responsibility and help our customers when they have the problems.

We are so sorry we have let you down this time. Your satisfaction is the most important thing to us. We have sent you an email and we have offered you our top solution. Would you please confirm back and share your new feedback?

For any issues, you may also send us emails to our [email protected] with the title "SJ + your order number + your issue". Our Customer Service Team will handle it promptly and find the best solution for you.

Thank you for your time.

Adoringdress service team
[email protected].

Nevada
1 review
8 helpful votes
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First purchase online
August 4, 2015

It was the first time of purchasing any dressesat online stores and i was not sure and worried. After giving it a very careful thought and reading a lot of reviews, i decided to take a risk. Adoringdress didn't make me disappointed. I opened the bag with a skeptical feeling BUT... when i saw it i fell in love with it. I tried it out as soon as possible and i was so satisfied with the way it fit my body. I m a 5,6" and 152 lbs. it was true to size and the color was true to the pictures.

I can't tell enough how beautiful, elegant and graceful this dress is.
And, yes the dress arrived on time.

Very happy with my purchase!

Date of experience: August 4, 2015
Arizona
1 review
8 helpful votes
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Adoringdress makes shipping dress really wonderful and had affordable prices as well. I got my dress yesterday and love it so much. I will trust them and use them in future.

Date of experience: August 3, 2015
Utah
1 review
10 helpful votes
Follow Nirman S.
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Just like any other online company, you will sure read a lot of positive or negative reviews, but for adoringdress, experience will teach you better. In most cases I have read many customers who are not satisfied with their items, but truly for me things went well with adoringdress.If you want to get a full refund to get a full refund you must satisfy all the their refund policy which is fully explained. I expect anyone having doubts to check it out first before buying.

Date of experience: July 27, 2015
California
1 review
8 helpful votes
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LOVE their items
July 28, 2015

They Delivered my order. Looks great but it took long for me to get this dress(3 weeks to get the dress). Anyway, happy customer!

Date of experience: July 27, 2015
Massachusetts
1 review
11 helpful votes
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Unreliable
July 20, 2015

Obviously you can't order from this website and expect the best material or the nicest sewing - I mean you get what you pay for. That is not my issue. The dress was nothing like pictured, I tried ordering bridesmaid dresses and all were completely different with designs and color. Not sure how you can order 8 dresses in an order and have all come out different. Just please go somewhere else and spend the extra 50$ to get something of decent quality.

Date of experience: July 20, 2015
New Jersey
1 review
13 helpful votes
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Don't do it
June 23, 2015

My dress came with totally wrong details. It does fit perfectly but what was the point when my dress over look no where near what the pictures they gave
I couldn't do anything about it cuz I I emailed then six months ago until today I still haven't gotten any response

Date of experience: June 23, 2015