Extremely sketchy. They offer a Groupon only for new members because they know that these people won't be familiar with the scam they are running. You make your purchase and are forced to sign up for the membership, and it is unclear exactly what they mean by the membership.

What their membership entails is them charging your account monthly for the price of a set (they claim there are $10 sets and there are not) and they absolutely refuse to refund the money on these unless you immediately discover what they are up to.

In my case, my boyfriend made the purchase and so was unaware/didn't notice the charges for 3 months. I had called and unsubscribed from their "service" the DAY I made the order, and so should not have been up for multiple monthly charges. When I called I waited an hour before speaking to a representative, who informed me that they had no record of me unsubscribing, and also because I did not remember the name of the person who I spoke to in January (this is April) they did not believe I had actually unsubscribed and would not refund me the 100+ dollars that they have charged to my account.

Rather than refund me the money, she has suggested I simply purchase something and return it to get my money back, minus restocking. WHAT?

Both representatives were rude and unknowledgeable and the first time I called to cancel, the prices listed on the website were incorrect and inconsistent with advertised. She assured me they would be correct on my statement, but I don't like to "check out" with my card for 200+ more than the price is supposed to be, given their specials.

Will not purchase from them again, reported them to Groupon, and will continue to tell others, this is unacceptable.

Ordered item for xmas and needed a different size. Was told over the phone that it was out of stock (of course) and that they would get more in. Well its 4 months later and still don't have any but still promising to. They wait until they get enuf orders and then they order from manufacturer, but while we all wait they have our money. It will cost you 5.95 for restocking if you don't want something else (that they are probably out of stock on) from their inventory. Good way to run a company based on restocking fees! Never again!

I ordered a corset on March 28th. The website said it would be 3-5 days before i received it. I checked online April 8th and the statue is still processing. I also noticed i had a charge of 39.95 on my card from the website that was being issued back to me as a store credit. Apparently if you choose the VIP order they take your information and charge you a monthly fee and credit it to your account. I called customer service and was on hold for 20 minutes. The woman seemed very nice and was helpful to have my monthly charge removed from my card, and informed me that the website was allowing people to order products that were out of stock. She offered to refund me and give me a store credit of $10.00 for my troubles. It seems to be an issue with management on allowing the website to be maintained in such a poor manner.

Stay away! I bought the Groupon, then used it to buy my items. When checking out, there are two options for payment:

1. "Pay as you go." (I read this as "make payments on your $39.95."
2. "Pay at once and get free VIP membership."

Okay, whatever. I paid at once. Then today I got an email saying, "If you don't choose to "skip" this month, your credit card will be charged $39.95 on April 6." That's two days away! Wondering why anyone would sign up for this, I went to their website, which says, basically, that every month you can receive a $39.95 store credit or choose to "skip" the month and not receive the credit.

So basically, each month I have the option to pay $40 for a $40 credit. And if I forget to "skip," I get charged anyway.

Adore me has the worst customer service. I am really disappointed and put off. I am also out of $40. Please note that if you use this website you are automatically charged for a VIP membership where your credit card will be charged $39.95 per month until you stop it. If you have to return something, they charge a restocking fee. If you request your money back and the amount was over 30 days ago you don't get a refund. They keep saying it is not their policy when you call. Look, I am now never buying from your website again and that is worse than you giving me my $39.95 back. I also am afraid to use my store credit in case they start charging my card automatically again. Isn't there some way to stop businesses from automatically signing you up for this type of thing at this point? I feel like reporting them to the better business bureau. As someone who was excited to find a website that offers lingerie sizes above DD, I also will mention that the bras are cheap and not supportive. To be fair, it's fun for play, but not for everyday. I do not recommend this company or website at all.

So UPSET! Adoreme is a scam! The sizes are way too small. I sent return back and it was rejected because I opened the box, which I had too to look at the item. They took my $ and the item back and wanted to charge me $8 just to get what I purchased back after the rejection. I wish there was more that I could do and at this point I am disgusted! To top it off, they said when I purchased the original item I signed up for VIP and charged my credit card $40.00 and when I called to complain I noticed it was store credit and eventually received it back. (Probably because I didn't authorize it) Adoreme is a black hole and I will NEVER do business with them again nor will I tell anyone about it. I will do what I can to stop them scamming more innocent persons and that is a promise!

I purchased a corset set back in January. The size is apparently wrong since a medium should have fit according to the website sizing and was way too small. I am a size 6 and should not have had any issue getting it on. Unfortunately, I tried to call many times during the inconvenient hours (I am at work during these hours). Every time I called, I was placed on hold for 20 minutes and had to hang up. I finally succeeded today in getting through to someone via the phone and internet and they told me due to the return/exchange policy, I cannot exchange since it is over 30 days. Now I am out $39.99 and really, really frustrated!

Horrible customer service. It took 3 months to receive credit for a return. Out of the 4 bras I bought not a single one fit right. They were more than 2 cup sizes off and at least a band size off. Gave the bras to friends who wear smaller sizes but the bras were not even shaped right for them. The material looks great but is beyond uncomfortable, even on the basic bras that are marketed as comfortable everyday wear. Waited over 30 minutes trying to cancel the membership. They delete non supporting reviews on the bras(even if the are extremely objective).

AWFUL customer service and quality! I had a Groupon which is the only reason I heard of them and I am having a very hard time receiving a refund for something I returned months ago. Their customer service reps do not know what they are talking about, keep giving me mixed responses and are rude. I paid more than what the Groupon was worth and only received one of my items and cannot seem to get my money refunded. DO NOT ORDER FROM THEM.

OH I am so disappointed in this company because they have nice products. However they charged me and never refunded my exchange. Now they refuse to send me back any emails. So basically they received my return and kept my money.

I sent an exchange back to the company about 3 months ago. It was right after Thanksgiving and now it's March 1st. I never received credit for my return. The set I returned was in brand new unused condition and was packaged for return exactly as the company requested. The exchange paper was filled out and placed in the box, all previous address labels were removed and the new address label provided by the company was securely taped to the box. The box was securely taped shut. I should say that the process required by the company to send back returns is extremely flawed and flimsy. I have never been a fan of the company's return instructions. There are too many opportunities for exactly this to happen.

About 2 months after I sent the package back, I emailed the company asking why I hadn't received a credit or a refund. I was only told that they would "watch for my return." It didn't seem as if anyone even looked into the problem. Subsequent emails to the company have gone ignored and unanswered. I am sorely disappointed because I like their products.

Do not order from this company. Exceptionally BAD service from start to finish. I waited 24 minutes for someone to answer my call, and then when my call was answered, the woman I spoke to was extremely rude. When I purchased a Groupon for AdoreMe products, I was not aware that my credit card was going to be charged monthly or that I had to opt out of their flexible membership plan EVERY month in order to avoid my credit card being charged. The information is there on their website, but it's in fine print. I asked the woman to refund my credit card and she told me that I should've known in advance that my card was going to be charged. She also told me that I can opt out of their flexible monthly plan, but I've been through my account on their site and I don't see the link that she was talking about. When I asked her about it again, she told me she'd already given me that information and that I should've listened better. At that point, I was starting to get really ticked off. When I tried to ask another question, she cut me off before I'd finished talked. I asked my question again and then she started over-talking me. I am very surprised that AdoreMe would have someone so rude and argumentative answering their phones, especially when the customer has gone out of their way to remain polite. I have received confirmation thatmy membership had been cancelled and that my card will be refunded for February's recurring payment. Whether that actually happens remains to be seen, but they've made me angry enough that I will absolutely contest it if need be. I don't think I've ever hung up on anyone in customer service before, because I work in customer service, but today was a first for me. I hung up on her before she wasted any more of my time.

I ordered a set at the beginning of November and it arrived a couple of weeks later. The bra didn't fit and I called to find out the exchange process. I mailed back both the bra and the panties. At the beginning of January, I had not yet received anything from them. I called and spoke to a lady who confirmed that my return had been received and that my exchange was being processed at the warehouse. She said to call back in a couple of weeks if I didn't receive anything from them. I called back on several different occasions on several different days and after being on hold for over twenty minutes was told that they were experiencing a high call volume and to call back a different time. I have yet to speak to a person again. At this point, I would just like to receive my money back. I emailed them and we'll see if they ever get back to me. I am considering class action suit or reporting them to the department of consumer affairs.

Accidentally stumbled across this site... And I am SO glad I did. Looking to buy lingerie for a shower gift and the products on this website are fantastic! Unbelievable prices! I will say that I was skeptical bc prices were so reasonable that the quality would not be good. However, I chanced it and bought a few items. They arrived within 3 days! And I can not tell you enough how PLEASED I am with this company! Packing was great, but the quality exceed my expectations! I have since done 3 more transactions with this company! Everything is wonderful!

I participated in a program for adore me before they launched. They rewarded me with free lingerie for every 10 people referred to the site. The site is not good, it is a pain to navigate. The sizing on the lingerie is totally off, I wear a 36DD and ordered that size for my first "free set" it was comical how small it was, my daughter who wears a 32b was able to fit into it! I tried to contact them but had no reply after several attempts at contacting them. On the site I did find that they say no returns on lingerie earned by free credits or referrals... so I wrote it off as a freebie that didnt quite work out. The next month I ordered my set, I decided if the sizes were off I should order really big, so I went with a 40F... I got it and it was STILL TOO SMALL. I again tried to contact customer service and didnt get any sort of reply. The 3rd code they sent me didn't even work. I shouldn't complain too much because they were free, so I wasn't out any money. But I would NEVER recommend this site or product to anyone. Also from a quality standpoint, the lingerie is VERY Cheap, the material is rough and not worth the price they would like you to pay... Im not saying this just because they did not fit and I had no customer service response after multiple attempts, its a very poor quality all around.

I LOVE that I can buy stylish, high-quality (but great-priced) lingerie without leaving my house! Ordering from Adore Me is easy and actually enjoyable to do. You fill out a fun little quiz on their website and then every month you get a new showroom of lingerie to choose from (created just for you based on your quiz answers…like your body-type, the style of clothing you wear, favourite Sex and the City character etc.) Then you can choose from those items, or look at even more items if you don't find the perfect set in your showroom. I also found it super helpful that there's a tab called "how to wear it" for each set. I ordered a set called Juliet. I loved that it had clasps to attach thigh-high stockings to –nothing sexier than that! The set is a very pale yellow with pink detailing. I wasn't sure about buying yellow lingerie when I saw it online, but when it arrived I was so so so happy with my choice. It's just beautiful and looks great on. The fit is perfect, I just ordered my regular size. There is such fine detail in the design, and the light pink straps are gorgeous too. If you haven't ordered lingerie online before, do it just for the experience and the thrill of it! Waiting for my Adore Me package to come in the mail was so exciting. It's like a naughty little secret to know that this incredibly sexy lingerie is making its way to you and will be delivered to your door any day! It's just more fun than buying it in a mall. And trust me you will be impressed with the quality of it! I could not believe it. Oh and shipping is free. Yay!