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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

Texas
1 review
3 helpful votes
Follow Wendy B.
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I ordered the first time from here and used the chat bar to ask questions Mihaela was very helpful and even gave me the promo code when it did not work the first time. Thanks again and hope to do business soon again with you

Date of experience: June 14, 2013
Adore M. Adore Me Rep
over a year old

Hi Wendy,

Thank you for reviewing Adore Me!

We are so glad to hear that Mihaela was able to answer all the questions you had. We want to make sure we give our customers the best customer service. We have great new styles coming onto the site in July so we hope to see you there!

Best wishes,

Adore Me

Virginia
2 reviews
1 helpful vote
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DO NOT USE THIS SITE!

The customer service provided by this site is terrible. You cannot get anyone on the phone (my latest hold time was 20 minutes), and you cannot cancel your subscription any other way.

Date of experience: June 12, 2013
Adore M. Adore Me Rep
over a year old

Hello Nicole,

Thank you for reviewing Adore Me, we value shopper feedback as a great way to gain insights on our service and improve the overall shopping experience.

We are so sorry to hear that you've had difficulty getting through to us! We certainly do not intend to frustrate shoppers with long wait times. Our current average is between 5-10 minutes even during the busiest times of the day. We would love to be of help, and so long as you call during business hours our friendly customer service team would be more than happy to help.

1800-433-2367 (M-F 9-6 EST)
Live chat on the website
[email protected]

Best,
Adore Me

Romania
1 review
26 helpful votes
Follow RoxiS S.
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Awesome products, super fast shipping, and great customer care service! Even better than my local VS. Totally recommend it!

Date of experience: June 12, 2013
Adore M. Adore Me Rep
over a year old

Hi Roxi,

Thank you for reviewing Adore Me!

I am so glad to hear that you took advantage of our fast shipping and customer to help you get your adore me item!

We hope to see you on the site again soon.

Best,

Adore Me

New York
1 review
2 helpful votes
Follow Monica E.
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Paid a bunch of money for TERRIBLE quality products... DO NOT BUY FROM THEM. It's pretty much a scam! Out of the 4 sets I've ordered (because of an impulse-buy Groupon and automatic billing), I've only kept 1 1/2.

The 1/2 was a beautiful corset -- the thong with it was LITERALLY a triangle fabric swatch of the hard corset fabric attached to a 1/2" wide black elastic, and other 1 was a non-returnable body shaper -- which by the way looks like it was a sewn as craft project by a fifth grader, but does the job. The other sets I sent back had cheap material and horrible fit.

Customer service is terrible -- it takes forever for them to answer the phone and weeks to answer e-mails. It took them 2 months to start to refund a set I sent back. They gave me a coupon code for an equal exchange and said they'd just refund the money if I didn't use it. I thought that they'd give me a full refund, but I barely got 50% of what I paid back to my credit card.

Bottom line, I highly recommend that you DO NOT ORDER FROM THEM. If you sign up once, they'll keep on automatically billing you every month if you don't visit their website and tell them no. You can't even unsubscribe online--you have to call their service number and wait at least 20 minutes for a real person to pick so you can cancel.

Date of experience: June 11, 2013
Adore M. Adore Me Rep
over a year old

Hi Monica,

Thank you for reviewing Adore Me, we appreciate all feedback in order to further improve our customer service and enhance our customer's shopping experience.

I am terribly sorry to hear that your experience with us was negative. It was never our intention to make it an inconvenience to you. We certainly do not want to offer our customers low quality products and we are doing our best to filter out the lesser quality products as quickly as possible.

Regarding the automatic billing, that is part of the subscription process if the customer doesnt want to skip the month and doesnt want to enter their billing information again, that credit is there for them to use. But we do state that in the terms and conditions and before check out and they can unsubscribe whenever they wish. It was never meant to seem like a scam, and we sincerely apologize if it came off like that.

We are doing our best to improve the customer service wait time and have been able to bring the wait time down to about 5-10 minutes per hold. So please contact us again if you have any other concerns

Best wishes,

Adore Me

California
1 review
9 helpful votes
Follow Kitt R.
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I REALLY like the customer service interface that allows you to talk to a stylist IMMEDIATELY! The one I spoke with today was Mihaela and she was helpful and offered many ideas and suggestions of choices I could make. The site procurement does occasionally leave something to be desired but they still are the best I have found that offers both reasonable pricing and sizes that fit my extra special size needs (I'm a 40G bust) the other sites and products available therein make me feel like I've been a victim of usury and still don't carry a very extensive line of products for my size. The returns are easy and so far without any hiccups tho they can take a little while to process. (what does one expect for free?) I recommend the site to all my friends and some of my enemies just because I think they could benefit from the pricing or products and will continue to do so. Thanks again!

Date of experience: June 10, 2013
Adore M. Adore Me Rep
over a year old

Hi Kitt,

Thank you for taking the time to review Adore Me!

I am so happy to hear that your experience with us was to your satisfaction! We pride ourselves in creating lines of lingerie that tend to all sizes in the fashion and lingerie industry. We want to make sure real women out there get a comfortable set that is cute at the same time!

We appreciate your recommendation to your friends and hope to see you and your friends on our site again in the future!

Best,

Adore Me

Illinois
1 review
2 helpful votes
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Worst online company ever, ordered multiple items that took more than a month to ship since they seem to be out of stock after accepting my money for the purchase. My last experience: placed order on 4/06/13, called two weeks later inquiring about the status of my order and wanted to get a refund, was told that I would not be able to get my refund until they receive the merchandise back. Called a month later, was told that UPS sent the package back to them and that I should receive my refund. Today is June 6th! NO REFUND! Their website states that orders are shipped within a few business days, well out of the 4 orders that I placed only ONE arrived on time!

Date of experience: June 6, 2013
Adore M. Adore Me Rep
over a year old

Hi Athina,

Thank you for taking the time to review Adore Me.

I am so sorry to hear that your experience with us has been so negative, it was never our intention. We always want to give our customers the best experience. We went through a period where we switched warehouses and delays in shipment occurred.

We understand the frustration of the UPS shipments and the non receiving of your refund.

Please email us at [email protected] to be able to get all this straightened out or call us again at 1 800 433 2367

Best

Adore Me

Texas
1 review
1 helpful vote
Follow A N.
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If you look hard enough, you can find any of the stuff they sell for much cheaper than their "retail" price. I even saw some of their products on AMAZON for a fraction of the price. Their quality is the same as well. When you purchase some of their Adoreme "boutique quality" products, you can easily find where the original company's label was cut off and their Adoreme label was sloppily sewn on. Their customer service constantly gives you the roundabout if you have a problem. They didn't used to be like this, back when they were smaller, the customer service would bend over backwards to help. Now, the bored operators give you answers like, "Please wait two weeks to a month for our email on how to fix your problem." Are you kidding me? The quality went down but I was staying for the loyalty program and the customer service. This is an official breakup, AdoreMe. It's you, not me; you've changed.

Date of experience: June 6, 2013
Adore M. Adore Me Rep
over a year old

Hi A. N

We’re very sorry to hear about your disappointment, as no one likes to be broken up with! Admittedly, we’ve been fortunate enough to grow very quickly, but with this came a few growing pains. We’re very sorry if you’ve experienced slower than normal response times or subpar product quality, but I assure you, we’re working incredibly hard to fix ALL of the issues you mentioned. I’m happy to share that we’ve recently hired a ton of new customer care reps who are excited to help our loyal customers, and a talented Head of Design who as we speak is designing an AMAZING new collection of intimates that will be hitting the site soon.

How about one more chance?;)

Best

Adore Me

California
1 review
21 helpful votes
Follow Denise H.
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They have a chat bar right on the screen and someone helped me immediately. They answered my question and I was happy with their service!

Date of experience: June 3, 2013
Adore M. Adore Me Rep
over a year old

Hi Denise,

We always want to make sure our customers are assisted immediately if they have any questions while browsing our site. So we are very happy to hear that you took advantage of our chat!

Best

Adore Me

Canada
1 review
3 helpful votes
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Needed to cancel an order; contacted customer service and in just a few minutes it was taken care of! Customer service agent (Tara) was very friendly on top of being helpful - love this company!

Date of experience: June 3, 2013
Minnesota
1 review
2 helpful votes
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Customer service is always polite, friendly, and helpful. Whatever the issue, after conversing with Andrea, I leave feeling reassured and valued as a customer. Customer appreciation is hard to come by these days.

Date of experience: May 31, 2013
Romania
1 review
2 helpful votes
Follow Beatrice M.
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This is the best lingerie website ever! They have the cutest styles out there and they always have great deals available for customers. Now for example they have a "2 sets for $49.95" Sale.
A similar sale brought me to Adore Me. Being a poor college student I can't always afford buying something nice for myself every month, but with the prices Adore Me has, how can I say no?

Date of experience: May 31, 2013
Canada
1 review
1 helpful vote
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Product quality is okay. My customer service experience has been horrible. It's been over 2 weeks and they can't locate a returned package that was signed for by their shipper. All they keep offering me is 100 points when ever I call without fixing the problem.

Date of experience: May 30, 2013
GB
1 review
11 helpful votes
Follow Jason T.
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I recently found this website on Fb. The styles were sexy and the lady from the chat, Andrea, helped me find great lingerie for my girlfriend. The service is wicked!

Date of experience: May 29, 2013
Romania
1 review
2 helpful votes
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I came across their website when I was planning a vacation with my hubby at the seaside. I was in desperate need o a new bathing suit and they had many beautiful swimsuits available.
After debating with myself for a couple of hours I ended up ordering Emika and Eleecia. I couldn't be happier with my purchases. Thank you Adore Me!

Date of experience: May 29, 2013
Romania
1 review
3 helpful votes
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I love this site!
May 27, 2013

I love this site! The customer care is awesome! I have received immediately an answer for all kind of questions! I ADORE "ADORE ME"! The swimsuits are just soooo cute! It fits perfectly on me!

Date of experience: May 27, 2013
Spain
1 review
3 helpful votes
Follow Zoe M.
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I needed some cute lingerie for a boudoir photo shoot and as I was browsing the web I stumbled upon the Adore Me site. I asked the stylist on chat to recommend me some sets for this occasion. She was very helpful and understood exactly what I needed. I loved the options she suggested, there were some pretty amazing corsets that were perfect for the pin-up theme I had in mind. I decided to order three sets. I received my order in a few days, but unfortunately I was informed that one of the sets I had chosen was out of stock in my size. I was quite upset, but the good thing is that I received a code and I was able to place another order that arrived just in time for the shoot. I'm really grateful to the the online agents that helped me and I'm happy to say that the photo shoot was a success. I think I'm going to order from them again soon.

Date of experience: May 27, 2013
Oregon
2 reviews
2 helpful votes
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Wonderful quality!
May 27, 2013

Wonderful quality! I ordered 3 pairs of various lingerie and all them look sexy. I'm very satisfied with everything I purchased. Just outstanding service

Date of experience: May 27, 2013
Romania
1 review
1 helpful vote
Follow Sims S.
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My order arrived very quickly. I really enjoy the products so I recommend this site.

Date of experience: May 24, 2013
Washington
2 reviews
3 helpful votes
Follow Aimee C.
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Andrea provided me with AMAZING customer service! SHe helped me with an issue, and made everything work out. I GREATLY appreciate it!

Date of experience: May 24, 2013
Romania
1 review
13 helpful votes
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I first found this website a few months ago, thanks to one of my friends who recommended it. I fell in love with the styles immediately! I am a plus size and it's hard for me to find sexy lingerie in my size. My hubby was also super excited about my purchases. Also, the ladies on the chat made it easier for me and made me feel super comfortable. I adore Adore me! Lol

Date of experience: May 24, 2013