Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
















Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the fact that Adore Me has a Curvy collection dedicated to plus sizes. Not all women come in size 0 or 2, and while other lingerie brands ignore us curvier ladies, Adore Me has a whole collection for plus sized women.
Just because I am not a size 0 it doesn't mean I don't like to wear sexy lingerie.
They offer an excellent selection of full figure bras designed with the fit and comfort for curvy silhouettes at affordable prices.
I highly recommend Adore Me!
I'm a big fan of their lingerie - the styles are cute, sexy and affordable. Two of my orders were delivered very fast, I had a bit of a delay with the third in April but they contacted me and explained everything! I love lingerie so this subscription site works for me, but I've seen a lot of complaints from people who didn't bother to read the conditions and were unhappy with it. I give them credit for their online chat and fast responses to emails as well. I also noticed they started to bring even more variety then before - I love the new colorful sets, it's so hard to find something beautiful that's not coming in black, white or nude. Thumbs up!
I bought a couple of sets for my wife from them. She usually doesn't like my taste in gifts, but every time I gave her an Adore Me set she was very pleased. We have nothing but good things to say about this website.
I admit I bought her some cheap looking lingerie in the past from local stores, but now that I shop here, these problems are long gone.
Thank God I don't have to worry about anniversary and birthday gifts anymore.
I discovered Adore Me on Pinterest, a few months ago. I'm a big fan of cute lingerie so the photo that I saw made me want to immediately check out the site. When I found out that the sets were only $39.95 and that I would also receive a discount for my first order, I decided to buy the set. When it arrived it was as pretty as I had imagined it to be. However, I thought that the panties fit a bit too tight and I decided to exchange the set for the next size up. It did take them about 2 weeks to give me an exchange code. As I was really excited to get my set and wear it, I thought that was a bit too long, but the customer care agent that I chatted with was really helpful and told me that there was no need to worry. When I finally got my set and I was able to wear it I was extatic. With my net order I knew what size to get, so there weren't any problems. I also found out that they recently updated the exchange policy. You now receive your code as soon as you make the request and I think that's a real improvement. I recommended the site to a few of my friends and I can't wait for them to buy something.
Just got my order. Nicely packed and the products are so cute and sexy! Totally love them! I recommend adoreme.com
Don't believe all the bull about 5 starts. This site is a total scam.
I found this site with a Groupon promo and I was curious to check it out (I mean sexy lingerie and a gift card? Count me in!). So after I browsed for a while I decided to use the promo. I am really happy with the sets I ordered, really sexy and spiced up my love life :) And the stylist on the chat was really helpful in finding the right size and style for me. I would definitely come back for more!
I first find out about this website through Facebook when a friend of mine shared one of their products and while I loved their items, I didn't make a purchase at that time.
After a while, I googled them and found some negative reviews which made me quite hesitant about ordering from them.
Still, I visited their website and a chat window popped open. It said "welcome and let me know if I there's anything I can help you with".
I could have sworn that it was just a boot and that nobody was actually online to chat with.
Turns out that it was a real person and we ended up talking for half an hour. I gave her a hard time, asked her million of things and asked her to show me everything available in my size.
She was very patient and had a great sense of humor too. I fell in love with a set she recommended and bought it.
The set looked even better when it got here than it did in pictures.
Great quality for such a reasonable price.
I'm actually very happy with Adore Me. The quality and design of their lingerie and corsets it's really great and that's for only 39.95$. The only problem I ever had with them was a partially shipped order a while ago but they emailed and offered a voucher and I was able to order another set that I ended up liking more than my first one. They have this chat feature with real people answering to your every question and I have to say that is great help – I talked to several agents online and they gave me amazing advice and helped me choose some really nice sets. They also answered to my emails very fast and solved every issue I had, just don't send anything during the weekends when they don't work – you'll still get an answer Monday morning, but not right away. I didn't know Adore Me was a subscription type business at first but that's because I didn't bother to read the conditions at all as I'm sure many of us do, I didn't skip the month between 1 and 5 and I was charged but I wrote them and once they explained I understood and took responsibility for it. The charge it's actually store credit so no harm done, I used it to purchase a very cool blue bustier and matching panties. I was informed I could get a refund within 30 days but I wanted something nice and used the excuse to get it!
Leidy Ramirez was absolutely amazing. Excellent customer service. She took the time to address all of my concerns. Not once did I feel rushed. She had awesome suggestions to up coming styles and current styles. I'm forwarding using Adore Me. Thank you Leidy!
I have ordered something in March, indeed they had problems with the old warehouse, and it wasn't a very pleasant experience because my order was supposed to arrive within 3-5 days but only came after 7 days.
I thought that it was room for improvement so I emailed them that they should deliver on time.
A very nice lady emailed me back and told me that it was indeed unacceptable and that they will be changing warehouse because customer satisfaction is their number one priority and that I should come back and visit in a month or so after they finish installing up at the new warehouse.
She also gave me a discount for a further purchase because of the delay in shipping and last month thought I should give them another chance.
I am very glad I did because I ordered the most beautiful bathing suits and this time the order arrived after 2 days.
Not to mention that the suits fitted me perfectly and was complimented by all of my friends at the swimming pool I go to.
WORST ONLINE VENDOR EVER. DO NOT ORDER FROM THIS SITE
I am a frequent online shopper and I rarely write reviews, but I have to in this case. I ordered one set of lingerie on Adore Me. It fit poorly and was cheap- that's not what i was upset about, it's a bit of a gamble ordering undergarments online.
I tried to cancel my membership- first of all, you can only do it over the phone during business hours. The first two times i tried to call over my lunch break and each time spent an hour on hold before giving up and hanging up. The third time I got someone on the phone, and she assured me that my account would be canceled.
Low and behold, I have now been charged not once, but twice. I tried the "live chat" on their website and left it open for an hour- no response. Guess it'll be another week of lunch hours spent on hold!
Hello Maria S.
Thank you for reviewing Adore Me.
We are disappointed to hear that you did not adore our lingerie! While our large, happy customer base indicates that we offer products the typical woman loves, we understand that not all ladies share the same taste.
We strive to produce dazzling lingerie at a fair price, fast shipping and excellent customer service every time you shop. Our goal is to help you find your most flattering negligee ever, and our stylists are always available to answer any sizing questions via chat, email and phone. However, we understand that shopping online for intimates can be tricky, thus we offer free exchanges and easy returns so you never need to feel "stuck" with products you don't absolutely adore.
In regards to wait time, our average phone wait is under 10 minutes.
Please let us know if you have any future questions or concerns. We are here to help!
Kind regards,
The Adore Me team
I'm reading all these reviews wondering if I'm using the same site as the rest of you! I also foun out about it through groupon, in feburary 2013.
I purchased the $60 for $100 option but loved so many things I ende up ordering three sets my first purchase enrolling in the VIP membership. My order said 5-7 business days or something similar, I remember it was a Tuesday and I received my beautifully packaged items Saturday! The fit is perfect for me (36D) I love that you can usually choose between two styles of panty for the set and the corsets are absolutely breathtaking. All the garments I received were well beyond my expectation in terms of quality and after my inital order they had a double credit deal so I ordered one set (4th and 5th credit) and then got my 6th set for free! I'm ordering my 7-10th sets as soon as I can decide if I want a couple nighties or more fabulous bras!
Also, I skipped March and April and was not charged as a matter of fact I did NOT skip this month and have been waiting all day for my credit so I can place my order!
Really confused and sad about whats been going on for you guys. I'm usually the one to get the worst possible service but I adore AdoreMe!
My last experience with Leidy R was very helpful, and I believe she acted quickly and efficiently in dealing with my complaint. However, the rest of my experience in dealing with customer service has been less than helpful. I have emailed, called, and spoken to representative in online chat. I finally got my problem rectified, but I doubt I would ever use this company again. Their product is good, but they are not always reliable.
Hello SE T.
Thank you for reviewing Adore Me!
Customer satisfaction is very important to us, and we take complaints seriously. We would be more than happy to look into the issue further and investigate why your problem was not solved in a timely manner.
Please provide us with specific details from the case, and we would be happy to investigate.
Kind regards,
The Adore Me team
I first heard of Adore Me through Groupon. Being a 32DD I was excited to see cute, trendy styles in my size and decided to give them a try. I placed my order on April 5,2013 and it is still being processed as of April 24,2013. On April 10,2013, I received an email stating the shipping would be delayed by one week. Well, it has been two weeks and my order has yet to be processed. They offered me 200 points and a $10 credit, but I can only use the points if I become a VIP member and set my credit card for monthly charges. I do not have time to log on each month and accept/decline their latest offering. I have tried to call their customer service numerous times, only to be hold for 20 to 30 minutes and still not get a representative. I wish I could get my money back.
Update: I finally reached a human being within their customer service. They said my items would likely ship sometime next week. Not acceptable. Even though my order status was STILL pending, they said it could not be cancelled. The representative advised I could just wait to receive my merchandise and then return it for a merchandise credit minus a restocking free. Really?! Why would I want to place another order with this merchant?! I called Groupon and very quickly reached a representative. After I explained the situation, he was very apologetic and issued a refund for the voucher. I am glad my trial run with this company was through Groupon or I would be screwed.
Adoreme.com is an absolute scam! They automatically enrolled me in VIP membership and charged my bank account WITHOUT my authorization. I declined the February showroom and was charged $39.95. Did not receive any product or service. I declined the March showroom and was not charged anything. I declined the April showroom and was charged $39.95. Did not recieve any product or service. When you decline a showroom... it means you DON'T WANT ANYTHING SO DON'T CHARGE ME! I didn't realize until April about the charges and now nobody will return my emails or phone calls. How can a company charge you without providing you with any kind of service or product? RIDICULOUS! After several unsuccessful attempts to get the charges totaling $79.90 refunded, I'm filing fraud charges with my bank. This company needs a serious wake up call on business ethics.
Hello Jen,
Thank you for reviewing Adore Me.
VIP Membership: please note, every customer has the same two payment options during checkout when placing their first order. At that point, you may choose the “Pay As You Go” option if you would prefer a commitment free shopping experience, or the active VIP Membership. There are many benefits and perks to being a part of our membership, but it is an active membership, therefore not the best payment option for everyone.
Your only obligation as a VIP Member is to either make a purchase or skip the month between the first and fifth of every month, when our brand new lingerie collection is online. It is not our intention to confuse or frustrate anyone! The terms of VIP Membership are clearly stated during checkout, and we send all new members a confirmation email further explaining the membership as well as two reminder emails before the 5th of each month. If you successfully skipped the month, you would have received a confirmation email. We have stylist assistance through live chat, email and phone to answer any questions while you browse. Our average wait time on the phone is under 10 minutes, under two on chat, and within one day one email.
The vast majority of our shoppers are happy to either skip or make a purchase each month, and it is certainly not our intention to exasperate anyone. You are not obligated to make a purchase, and we even have a 30 days no-questions asked refund policy in regards to store credit.
We are sorry that you appear to have been confused by our membership. Please let us know if there is anything further we can do to help.
Kind regards,
The Adore Me team
I first ordered from Adoreme.com using a groupon. Within a week of ordering on January 1st, my order still hadn't shipped. I reached out to check a status, and they told me they had been having warehouse problems, and assured me it would ship that week. It did not. Over the next month after several calls and several emails, nothing was resolved. Finally, a full month after my order was placed, I spoke to a woman who told me she didn't understand why anyone would tell me my order would come in the first place - the buy one get one free deal I had placed my order with had expired, which meant that I could no longer claim the offer even though I had placed my order when this offer was still active, and one of the units I had purchased was out of stock never to return again - and had been for some time now. However, they had charged my credit card the day after I had placed my order. They sent me offer codes for two "free" sets, covering what I had already paid for, and my January order was never shipped, or listed as canceled.
This month, in preparation for my long distance boyfriend's arrival, I attempted to redeem the offer codes. Having placed my order and purchased an extra set, I saw that my credit card was immediately charged. It has now been 12 days, and my order still hasn't shipped. When I first contacted them, they cited warehouse issues again. But I have contacted them for status updates, for requests for some sort of free expedited shipping for my hassles, every day since Monday now, not wanting to get in the same issue as January. I have tried to be understanding and polite with each interaction. What really makes this bad, was that I called in and a woman had told me that my items had already been shipped, that someone had internally okayed me for free expedited 2 day air service, and that my products would arrive Monday or Tuesday. When I awoke this morning (Monday) to still see my order was "processing", I called, and a new woman on the other end, confirmed that this was in fact not the case, that there had never been a note in the file to do such a thing, and it hadn't been shipped. Essentially, I had been lied to. Adore Me charges your credit card, and then never sends you anything.
I have had so much trouble with this company. I bought a groupon voucher and ordered two sets at $49.95 each (I didn't sign up for VIP membership as you don't have to, but it does make the sets $39.95 each). My groupon voucher covered $60 of the total cost of $100, and I paid the rest on credit card. I get an email saying the sets will be sent seperately. Nearly four weeks after the order I receive one of the sets. It doesn't fit, so I return it. I start enquiring about the second set for which I have a tracking number that doesn't work. Many emails later, I discover that the second set was never available in my size and they never sent anything, although they charged me for it. After lots more emails, I finally get my credit card refunded. Nearly 5 weeks after returning the original set, I get an exchange code, but they have refunded only $39.95 when I paid $49.95. More emails to get them to refund me the full amount. I have just ordered a replacement for the returned item and once again there is some sort of delay.
Adore me do not know how to run a company. Their customer service is terrible. I will never order from there again.
DO NOT BUY! Scamming their customers. You are automatically enrolled in a VIP membership when you buy anything from them and they will not refund your money unless it is within 30 days. No customer should be automatically enrolled in anything without authorization. They have billed be $39.95 for the past 3 months and will not refund anything older than 30 days. Customer service is nonexistent, sat on hold for 30 minutes to find this out and person I spoke to was very rude. Investigating with the BBB - very common issue with others it seems.
Answer: I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.
Answer: I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.
Answer: The package has the company name on it.
Answer: Don't order from them, they will not ship it
Answer: Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.
Answer: Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.
Answer: Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.


Hello ph H.
We value customer feedback, and constructive criticism helps us improve our system. Unfortunately, you did not bring up any specific issues you experienced with us, so how can we help?
Our goal is to provide customers with excellent quality lingerie in a timely manner, and great customer service every time. If you experienced an issue that we can fix, we would be more than happy to do so!
Our customer service team is ready to answer any questions you may have and resolve any troubles you believe we may have occurred.
Our customer service line: 1800-433-2367 (M-F, 9-6 EST)
Kind regards,
The Adore Me team