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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I recently ordered a large order and had a ton of store credit since I didn't purchase at all while pregnant. Cancelled with no explanation. I reorder, inconvenient as the sale had ended, but placed another several hundred dollar order. Cancelled within two days with no reason. Im wanting a refund of my store credit and to cancel my membership.
One of the items I ordered had been previously returned (based on how it was crammed in the plastic bag). On closer inspection it was clearly worn and washed with a stain in the underwear.
Hi,
Thank you for the review!
I am very sorry to hear you had such an unpleasant experience. We appreciate all the feedback received, therefore let me inform you that I already sent yours to the relevant team, to be reviewed and taken into consideration.
Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however, I will need your order number to do so. Therefore, can you please elaborate on your discontent further by email, so that we can be able to assist you?
We look forward to hearing from you. Please let us know if there is anything further we may do to help.
Kind regards,
Adore Me
[email protected].
I have been a client and so has my daughter for quite some time and both of us are thrilled with the quality. Now another daughter of mine started and she just received her first order. I can't believe such darling bras and it doesn't even feel like I'm wearing a bra!
Bad experience, I keep getting mail from you and I don't want anymore mail.
Hi Karen,
Thanks for reviewing us and bringing this to our attention. We apologize for the inconvenience this may have caused.
We kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
[email protected]
I love the variety and the ability to share your loves and dislikes. I've been very happy with my boxes so far and always purchase a few items.
Easy to order and products are top notch quality and such a wide array of options including styles and colors.My wife loves the way it looks on her and so do I!Much better than Victoria Secret and lasts longer
Do not pay for priority or expedited shipping because their delivery estimates are incorrect and they will not refund you when the item arrives later than what you paid for.
Hi Ayden,
Thank you for reviewing us!
We are very sorry that your orders took longer than expected to be delivered. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders at checkout.
You can confirm the timeframes for our Express and Priority Shipping options on our FAQ site:
How much does shipping cost? – Adore Me (https://help.adoreme.com/hc/en-us/articles/360057829214-How-much-does-shipping-cost-)
Even so, we've taken note of your request. Since we always strive to further improve all aspects of our products & services.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
Everything I've purchased on this site is so cute and fits perfectly. The check out process is easy and I always get my deliveries quickly.
I was supposed to get my May box and they couldn't figure out where it was, so I got a June box at the beginning of July. Then I purchased two items out of the June box, but had to swap sizes. I called and they wouldn't credit my $20 styling fee for the box because my purchases were technically not in the box. They seem pretty crooked to me.
Hello Colleen,
Thank you for taking the time to rate us.
I would like to express my sincere apologies for the challenges you've encountered with your recent interactions, including the delay in receiving your May box, the issues with your June box, and the sizing swaps for your purchases. Your feedback is invaluable, and I appreciate your patience as we work to address these concerns.
In response to your previous communication, I am pleased to confirm that we have processed a one-time courtesy refund of the $20 styling fee to your account. This is a small gesture of goodwill to express our apologies for the inconvenience you've faced. You should see the credit reflected in your account within a few business days.
However, I would like to provide further clarification regarding the styling fee and its application. The styling fee is designed to cover the personalized selection and styling process for the items included in your box. I regret to inform you that, as per our policy, the styling fee does not apply to items that are not part of the box selection. In your case, the sizing swaps and purchases you made were not originally part of the box contents and therefore fall outside the scope of the styling fee coverage.
While we have made the exception to refund the styling fee as a one-time courtesy, please note that this fee is specifically tied to the items curated within the box. We truly value your understanding of this policy and your ongoing support of our services.
If you have any further questions, concerns, or if there's anything else we can assist you with, please don't hesitate to reach out. Our dedicated team is here to help ensure your experience with us is positive and enjoyable.
Thank you once again for your feedback and for giving us the opportunity to improve our services. We look forward to serving you better in the future.
Warm regards,
I have been a loyal customer for many years. The sets are always beautiful. I appreciate the fact that they make sets in my sizes.
Love my adore-me bras! I always seem to find what I am looking for
I love the design and the materials. It's also comfortable.
The items are great and good quality. Shipping is always so slow and takes 2 to 3 weeks to get what you order.
Deliveries were always delayed, a week or two after promised date. I never got the free set after the sixth set purchased. Bought a total of nine sets for my wife. The two reasons why I canceled my subscription.
Hello Luis,
Thank you for taking the time to review us!
We always appreciate customers who let us know when things aren't right and at this time, we can only apologize that we were not able to assist you immediately.
I see in your account, that you applied for a BOGO offer in your order(s) 412006127, and that's why it didn't count towards your free set, as BOGO doesn't count towards the 6th free set deal.
Just a refresher on how this works: Every regular-priced set you buy on our site counts towards your "6th free set" deal.
You can track your progression towards your 6th free set directly from your account's Dashboard: a bra will light up in your account's bra counter for every full regular-priced set you buy and once the 5 bras are lit, you can redeem your 6th free set.
To redeem it, you just need to add any set to your shopping bag and proceed to checkout, where the reward points will automatically apply and this will deduct $39.95 from the set's price.
Just a heads up: Sets bought with certain offers, like BOGO or discount ones, don't count towards the 6th free set deal.
- When you apply an offer in your bag, it mentions underneath each set/item in the bag if reward points (200 reward points equal 1 bra in the 6th free set counter) for the free set are awarded by using that offer.
If you need assistance with anything else, please let me know. I'm happy to help!
Best,
Adore me used to be better about designing bras for better support and coverage, but my recent purchases have not been great. From demi cups that are advertised as full coverage, itchy materials, and super thin, cheap panty fabric...the quality just isn't what it used to be.
Open the box and saw the colors and was IMMEDIATELY dismayed. Despite the completing the profile the colors were NOT what I would like. This is the reason I discontinued Adore me the first time. I'm not a fan of neutral colors. "I" choose when I will wear them and what I am willing to pay for them...least of all have it be a surprise in a box.
Hi Nikie,
Thank you for your feedback! It is truly important for us to know your opinion regarding our products and service.
After initiating a more detailed investigation regarding your case, I was able to see that the Any colors you would NOT want? Section in your Elite Dashboard,
(https://www.adoreme.com/elite-dashboard/my-preferences), hasn't been fulfilled yet.
Please make your picks so your next Elite Box is perfect for you!
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
[email protected]
I look forward to getting my Elite Box every 3 months! I like the freedom to choose to keep what I want and return what doesn't really work for me. I've also ordered items at other times, too.
Material are bad. Even if you hand wash it they won't last
Thank you for reviewing us Jessica!
We are very sorry to hear that the product you received was not perfect for you.
We appreciate all the feedback received, therefore let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration.
Don't hesitate to reach us if you need further assistance.
We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Best regards,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Katie,
Thank you for taking the time for the review!
We are very sorry to hear that our services did not meet up with your expectations. We appreciate all the feedback received, therefore let me inform you that I already sent yours to the relevant team for it to be reviewed and taken into consideration.
Furthermore, I would be happy to assist you with this issue and provide a suitable solution, however, I will need your order number to do so. Unfortunately, we are unable to identify your account through this application.
I am sorry that I was not able to assist you immediately.
We look forward to hearing from you. Please let us know if there is anything further, we may do to help, we are more than happy to provide you with any information you might need regarding our products, fit & sizing, etc.
Best regards,
Adore Me
[email protected].