The overall experience was good. The cup size of what I ordered was a bit on the smaller side but I didn't bother returning as it wasn't too bad. I wasn't overly amazed by the quality of the fabric but it was worth what I paid (after coupons). I had to trim some loose thread and there was a small hole where a few stitches were missed. Since I could fix it with a few stitches I didn't see the point of going through an exchange. I did look great on though!

I heard about this site and was excited to surprise my boyfriend with a Halloween outfit. When I was choosing which one I wanted, I saw that a number of the Halloween outfits did not come with the accessories included. Great. Good to know. I picked the pirate one because nowhere on the page did it say "accessories not included." I signed up for the VIP program, seeing that I could cancel anytime with no cancellation fee. I received the outfit but without the pirate hat and eye patch. I made sure to check the pirate outfit website again and again, it did not say "accessories not included." I emailed Adoreme on friday night and just got a response this morning saying that "As stated in the product's description here: http://www.adoreme.com/halloween/treasure-chest.html
"Pirate hat, eye patch, hoop earrings, and plastic cutlass not included." " When I clcked on the link, yes, there it was, in bright red. They must have changed the website either over the weekend or right before they emailed me back.

When I called this morning to cancel my VIP subscription (which I was lead to believe I could do at anytime,) I was told that I had to wait 10 days from opening the account before I could cancel the subscription. I don't know if that is a way to try and get people to forget about it and then get charged but it is in my calendar to call up at 9am this friday to cancel.

The material is not brilliant and I'm glad I only paid $20 for it (which will get returned.) I'm going to be searching elsewhere for a surprise Halloween outfit.

At first I was really excited to find this site. Free shipping to Canada, large cup sizes, reasonable prices and free exchanges. However, I have just had one horrible experience with them after another. Items I ordered were actually out of stock, my package was lost, I was sent the wrong item, the item I received was not as pictured, etc. I would even be willing to tolerate a few issues if they were capable and willing to correct them when contacted. Unfortunately, this has not been my experience. Their customer service is truly terrible. Recently they have also started charging for shipping to Canada, increased about half of their sets to $49.94 for VIP members ($59.95 for non-members) and changed their sizing on lingerie sets to S, M, L instead of cup sizes. This is particularly frustrating for someone that is a small band size with a large cup size. Small is way too small in the cups, but large is way too large everywhere else. Because of this I can no longer wear their lingerie sets even if I wanted to. Overall, they have increased their prices while offering a worse product, all while maintaining their awful customer service. I will be cancelling my membership and will not be ordering from them again.

PS: Adoreme please don't respond that you are a start-up company and working hard to sort out the kinks. I don't think anyone is buying that excuse. If this was really true and the company recognizes that there are issues, they would be correcting problems with customer service and product quality before increasing prices. I really think the priorities of this company need to be re-evaluated.

The first time I purchased from Adore Me, my package got lost after I updated my address for it to be shipped to by email with a rep who said they "took care of it." It then got shipped everywhere from Atlanta, GA to PN and finally back to the warehouse over a span of the next month. Meanwhile I kept contact via email and the rep kept assuring me it was coming. Then I opened a new ticket about it with a different rep who had emailed me finally letting me know it had returned to the warehouse. She then had it shipped to me after almost 2 months of waiting. However, I gave Adore Me a second chance and my 2nd and third purchases went just fine. Just whatever you do -don't change your address with them via email! Lol

The lingerie is nice, especially for the price and generally fits quite well. As a size small/medium with a bigger than average bust, I find that the site offers nice lingerie even for people with sizes that are hard to find. The only problems I have with this site are that in the past I have had awful experiences with customer service and other such associates affiliated with the site. Lately, no problems though. Also, everything on the site used to be 39.99 for VIP members, and now they have 49.99 selections. They should have kept the 39.99 for everything.

Edit: Completely baffled by the fact that they've tried to say the increase in price is due to increase in quality. Look at your tags, "Made in China". I'm sure the cents on the dollar Adore Me pays for that "increased quality" is worth $10 extra dollars. Removing a star for that + past experiences.