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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Idaho
1 review
0 helpful votes
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Not really happy overall
November 27, 2023

I have had a membership for years now and I can see a big difference in the quality of all Adore Me items.

Date of experience: November 20, 2023
Desta W. Adore Me Rep
over a year old

Hi Deborah,

Thank you for your years of membership.

We value your feedback on the quality of our items. Your opinion matters, and I'll ensure your insights are shared with our team for improvement.

Best regards,

Washington
1 review
0 helpful votes
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Lingerie
November 20, 2023

Simply Beautiful. Fits perfectly. Arrived quickly.

Date of experience: November 19, 2023
Missouri
1 review
0 helpful votes
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Amazing!
November 19, 2023

I have been using Adore Me for nearly 2 years. I LOVE the matching bra and panty sets. They are true to size, comfortable, and durable. I'm a 42 DDD and I've never had a wire poke through. I also love the lingerie. Amazing prices and even better quality.

Date of experience: November 19, 2023
Colorado
1 review
0 helpful votes
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Feelin pretty
November 19, 2023

Love Adore Me! As a mid 50's new gramma - Adore Me's bras, panties & lingerie keeps me feelin young& sexy!

Date of experience: November 18, 2023
Georgia
1 review
0 helpful votes
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Great Product
November 17, 2023

Me and my boo LOVE this site. It adds excitement and good materials too that add a little something extra.

Date of experience: November 17, 2023
Oregon
2 reviews
4 helpful votes
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Well made and lovely
November 16, 2023

I have been an Adore Me customer for over a year. I love how well and lovely made the items are. I even sent a gift card to a plus-size friend because I knew these items would fit her well. Plus size garments aren't usually as nice as the Adore Me garments, but these fit well and look great.

Date of experience: November 16, 2023
Kansas
1 review
1 helpful vote
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I started a subscription in February of this year for their valentines box. It's pretty expensive but I thought it would be worth it if I found anything I liked and their styling fee goes towards any items you keep so I thought it sounded like a great deal. I ended up keeping an item or two so I kept the subscription active. The next few boxes weren't so great. I didn't like some of the colors and designs even though you can basically customize your box with surveys and the sizes were off so I wasn't really keeping anything. With my most recent box, being July, I kept one item which was just a pink pair of leggings because I either didn't like or didn't get the right size in other items. I returned the rest and decided I didn't want to continue receiving boxes as I was just losing money on items I didn't like and wouldn't even wear. I stopped thinking about it for months until this week I get charged 250 dollars from Adore Me. When I checked my account I noticed that every item in that box was marked not received and I had been charged for the whole box of items that I didn't have. This is the second time I had been falsely charged hundreds of dollars and also part of the reason I canceled in the first place apart from the service just not being worth the money I did actually owe them. Luckily I have had no problems with customer service. Right away he was able to see that I had marked it returned when I returned it and refunded the money I was charged instantly. Still will not ever be renewing the service though.

Date of experience: November 16, 2023
Desta W. Adore Me Rep
over a year old

Hi Alexis,

Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the billing mishap, and I appreciate your understanding regarding the situation.

I'm glad our customer service team was able to quickly resolve the issue and refund the amount you were mistakenly charged. It's important to us that our customers have a positive experience, and we're committed to addressing any concerns promptly.

Your feedback about the subscription boxes is valuable, and we'll definitely take it into consideration as we strive to improve our service. If you ever decide to give us another try in the future, we'll be here to make things right for you.

Best regards,

California
1 review
1 helpful vote
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Buyer BEWARE!
November 23, 2023

I would give zero stars if I could. Watch out ladies/gents these people will steal your money (they have your card number if you buy from them) and try to blame it on you. This is what happened to me. I had a subscription for several months and it was going well. Then one day I looked up my bank balance and I was TWO HUNDRED dollars overdrawn. I knew this was wrong so I called my bank to find out what happened. I was told it was a $210 charge from Adore Me. So I called Adore Me and they said that I had not returned one of my boxes FOUR MONTHS AGO. Which I also knew was wrong. After a bit of talking with the phone person I was then told that it was returned but not in time. Now I'm lucky because I keep all paperwork and archive all phone receipts. So I went back into my archive and found the receipt they had sent me. It stated that, not only did I return the box EARLY but I also paid for the item I had kept. If I had not kept that receipt they would not not have given me back the money they literally STOLE. It wasn't until I sent a very strongly worded email telling them that I had proof of my payment and the time it was paid, that they gave the money back. Do not let this happen to you. I canceled my subscription immediately. You should never start. And if you do SAVE YOUR RECEIPTS.

Date of experience: November 16, 2023
Desta W. Adore Me Rep
over a year old

Hello Bekey,

I'm truly sorry for the confusion and frustration you experienced with the billing issue. That's certainly not the experience we want for our customers.

I appreciate your diligence in keeping records and providing proof of payment. We apologize for any inconvenience caused.

I shared your feedback with the relevant team for review.

If there's anything else we can do, please let us know. We're here to support you!

Best regards,

Massachusetts
1 review
0 helpful votes
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Realmente todo esta hermoso
November 16, 2023

Encaja perfectamente con mi cuerpo realmente estoy satisfecha

Date of experience: November 15, 2023
Pennsylvania
1 review
0 helpful votes
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Understand under clothes
November 22, 2023

Easy delivery, look good matching sets, higher quality hopefully durable.
Disappointed that can't get just one or the other of the set if need another size or want different style panties because lost weight

Date of experience: November 15, 2023
Desta W. Adore Me Rep
over a year old

Hi Jennifer,

Thank you for sharing your thoughts on our matching sets and the delivery process. We're delighted to hear that you find our sets visually appealing and the delivery experience easy.

I understand your frustration about not being able to purchase individual pieces or different sizes within a set. We appreciate this feedback as it helps us understand our customers' needs better. Rest assured, we are continuously working to enhance our offerings, and your input will be taken into consideration for future improvements.

If there's anything specific you're looking for or if you have further suggestions, feel free to let us know. We value your input and are committed to providing you with the best possible experience.

Best regards,

Florida
1 review
0 helpful votes
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Hit or miss
November 22, 2023

I only received 1 out of 2 orders. Called customer service, it sounded like I talked to someone outside of US...difficult to communicate and a lot noise in the background. It's like they are running this production outside of a sweatshop...

Date of experience: November 14, 2023
Desta W. Adore Me Rep
over a year old

Hi Liudmila.

I'm sorry to hear about your order issue and the difficulty you faced with our customer service.

This falls short of our standards, and I sincerely apologize for any inconvenience caused.

I shared your feedback with the relevant team for review.

If there's anything specific you would like us to address or if you have additional details to share, please feel free to let us know

Best,

California
1 review
0 helpful votes
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The best products, my wife loves them
November 14, 2023

Very good quality panties, bras, and lingerie, always have the right size and style my wife likes.The best prices as well as speedy shipping

Date of experience: November 14, 2023
California
1 review
0 helpful votes
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My experiences have always been good. When I needed to cancel an order there were no issues. When I needed to exchange an item I had no issues. They get me my order in a very timely matter. I have no complaints about he way I am treated

Date of experience: November 13, 2023
Virginia
1 review
0 helpful votes
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Need More Information
November 19, 2023

I am a petite woman and none of the joggers or pants list inseams. There are size recommendations but to be honest- weight and height have very little to do with how long someone's legs are. I have a very short inseam and those measurements were not listed as they are on many sites. When I contacted customer service- they gave me a generic 'cookie cutter' response that said "refer to the size chart." When I called customer service, the gentleman was very nice and kind and looked into it for me and returned to say that information is simply not available. I appreciate his research into the matter but was sorely disappointed it wasn't available anywhere. I will not be buying pants simply because the information isn't available and there is too much effort needed to return after buying with the unknown- Please consider making these measurements available for both petite and tall ladies alike!

Date of experience: November 12, 2023
Desta W. Adore Me Rep
over a year old

Hi Kathryn,

Thank you so much for taking the time to review us.

We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.

Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.

Kind regards,

Pennsylvania
1 review
0 helpful votes
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I've been with the company for a few years now and I have enjoyed every piece that I have purchased. I am very satisfied with all of my purchases.

Date of experience: November 11, 2023
Florida
1 review
0 helpful votes
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Sexy Older Lady
November 10, 2023

My girlfriend who is 83 had mostly blaa bras and panties. Buying her pretty/sexy bras and panties has changer her whole attitude. She often wears them as her only clothing around the house with me.

Date of experience: November 10, 2023
Ohio
1 review
0 helpful votes
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Awful customer service
November 15, 2023

I ordered 2 sets of bras and panties from AdoreMe. This was not my first order but my first order in some time. According to the company, my order was delivered. It was not. There was no information on the delivery notice as to which company was delivering my order. When I called customer service, I asked who the delivery company was. I was told, "Pitney Bowes." This is not a delivery company. I asked if he meant USPS. He acknowledged that he did mean USPS. If asked if I'd called the post office since according to the information he had, my order had been delivered. I had to explain 3 times that the delivery information from AdoreMe did not indicate who was delivering my order. When I said I would like the items replaced, he said he would send a voucher. Again, I had to say 3 times that I wanted him to replace the items.I asked to speak to a manager. I was told that managers do not speak to customers. I could get an email in 3 days. I was finally so frustrated that I asked him to refund my money. (We'll see if that happens.) I will never purchase from AdoreMe again.

Date of experience: November 8, 2023
Desta W. Adore Me Rep
over a year old

Hello Cheryl,

Thank you for taking the time to review us!

I am terribly sorry to hear that the experience you had was less than perfect. This is not the type of service we want to offer our customers. We appreciate your feedback and I am going to forward your concern to the most appropriate department, in order to improve our services.

Upon further investigation, I could see that you have been refunded for the total amount paid for the order

Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.

Kind regards,

Florida
1 review
0 helpful votes
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Great value
November 8, 2023

Having the right sizes and outstanding materials. Wife loves the fit and quality of materials

Date of experience: November 7, 2023
Texas
1 review
0 helpful votes
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Love the stuff
November 8, 2023

Most things fit well and as advertised. My wife looks great and loves the bras we have purchased.

Date of experience: November 7, 2023
Wisconsin
1 review
0 helpful votes
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Elite box subscription
November 6, 2023

I primarily used the elite box. The pieces were quality and my style. Returning things I didn't want was easy. When I had all I needed, cancelation was easy and hassle free. I also ordered separate pieces and was satisfied with results.

Date of experience: November 6, 2023