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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
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We monitor reviews for authenticity

Alabama
1 review
0 helpful votes
Follow Nicole A.
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I love the products and variety that come in my monthly boxes. My adore me membership is part of my self care ritual because the clothing makes me feel so good and is affordable.

Date of experience: December 1, 2023
Georgia
1 review
0 helpful votes
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Too expensive for the quality
December 8, 2023

Everything is twice as expensive as it should be period, the materials are not as nice as the cost suggests. Sports wear is terrible and shows all body flaws, dimples, underwear lines etc.

I do really like the wired bra -sporty and a vouple of the night clothes but again too expensive for what it is.

Date of experience: December 1, 2023
Desta W. Adore Me Rep
over a year old

Hello Jennifer,

Thank you for your feedback!

We are very sorry to hear that the product you received was not perfect for you. Let me inform you that I already sent yours to our Design Team for it to be reviewed and taken into consideration

Also, we are very sorry for any inconvenience the pricing of our products may have caused. Kindly note that our prices vary depending on how you choose to shop with us: You have the option to be a monthly VIP member, get styled with our Elite box, or shop whenever you want as a Pay-As-You-Go customer.

However, we appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration. Please let us know by email if there is anything further we may do to help.

Our customer service is available to answer any questions you may have.

Kind regards,

Adore Me

New Jersey
1 review
0 helpful votes
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Good deals but no returns
December 8, 2023

Despite what they say, if you use any of the deals they give you, you can't return anything. Which sucks, because their guide to the "perfect" fit is totally inaccurate. I have had them send me stuff that is damaged, but I can't return it because it's "final sale." If I could see the actual product I am buying, I wouldn't have picked something damaged! Same goes for fit. So these are the hazards of buying stuff online, I suppose, except most places let you return it if it's no good.
If you get something that fits and you like it, it's a good value. However, with the number of things that I've gotten that went right into donation, this has ended up being an expensive lesson.
Additionally, their marketing is relentless. I am so sick of it. In addition to the frequency, it is really embarrassing to open up my email at work or in front of my kids and have "crotchless panties" all over my screen.

Date of experience: December 1, 2023
Desta W. Adore Me Rep
over a year old

Hello Carrie,

Thank you for your review! We would like to apologize for any inconvenience this situation might have caused you.

Your review has been forwarded to one of our agents and would be more than happy to assist you by email, regarding this matter.

Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.

Best regards,

Adore Me

Alabama
1 review
0 helpful votes
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Missing Package
December 1, 2023

My package said delivered but was no where to be found. I waited a couple of days just in case and then contacted customer service they were polite fast and gave me back my store credit. Absolutely appreciated that as I had waited a while to be able to get myself these treats!

Date of experience: December 1, 2023
Virginia
2 reviews
0 helpful votes
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Very easy to order
December 1, 2023

The product looked great and easy to order. My wife loves it too.

Date of experience: December 1, 2023
New York
1 review
0 helpful votes
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Gorgeous
December 1, 2023

Great lace fabrics,supportive n stitches well defined.Love it and will buy again and again.Keep it up Adore me

Date of experience: December 1, 2023
Texas
1 review
0 helpful votes
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Meh
December 8, 2023

Quality is much lower than it was even eight months ago

Date of experience: November 30, 2023
Desta W. Adore Me Rep
over a year old

Hello Sara,

Thank you for your review! We would like to apologize for any inconvenience this situation might have caused you.

Your review has been forwarded to one of our agents and would be more than happy to assist you by email, regarding this matter.

Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.

Best regards,

Adore Me

California
1 review
0 helpful votes
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A few times I had to return or exchange because the sizing isn't quite right for me, depending on the style. The most recent purchase was great because I already knew what I was getting. I have a credit from a few months back and I was told it could not be refunded to me. Its not much but I feel that it should be a no brainier that you don't hold a couple dollars in limbo just to ensure we purchase again. This really bothers me because I had to wait for months for the items I was sure would fit me, to be back in stock.

Date of experience: November 29, 2023
Desta W. Adore Me Rep
over a year old

Hi Kathleen,

Thank you for taking the time for the review!

We're so sorry to hear that!

I have already assigned your case to a representative, who will contact you by email regarding this matter.

Please let us know if there is anything further we may do to help!

Best,

Adore Me
[email protected]

Illinois
1 review
0 helpful votes
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Great Fit and Quality
November 29, 2023

This is the best membership ever. I love that I can skip months whenever I want and however many times I want. I love earning free sets. I love that everything comes as a set. The only thing I don't like is when they're out of my size in something I want!

Date of experience: November 28, 2023
California
1 review
0 helpful votes
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ADORE IT!
November 28, 2023

I really love it.first time i order.perfect fit material thanks

Date of experience: November 28, 2023
Tennessee
2 reviews
0 helpful votes
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Slow shipping but great products
November 27, 2023

Ordered three items, and they were great! Shipping took awhile but loved the items once I got them

Date of experience: November 27, 2023
California
0 reviews
0 helpful votes
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Good!
November 27, 2023

I kept several items along the way although I felt some items were poor quality or did not match my preferences. I also mostly received black bra's, no white or tan which are also very much needed in a wardrobe. Overall it was a good experience, fun items and some good sports bra's as well as lingerie!

Date of experience: November 27, 2023
North Carolina
1 review
0 helpful votes
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Quality of goods not as expected
December 2, 2023

Some of the outfits received are already showing wear and only two weeks old

Date of experience: November 25, 2023
Desta W. Adore Me Rep
over a year old

Hello Ashley,

Thank you for the review!

I'm very sorry to hear you had such an unpleasant experience.

We appreciate all the feedback received, therefore let me inform you that I already sent yours to the relevant team, to be reviewed and taken into consideration.

Furthermore, I'd be happy to assist you with this issue and provide a suitable solution therefore, can you please elaborate on your discontent further by email, so that we can be able to assist you?

We look forward to hearing from you, and please let us know if there is anything further we may do to help.

Kind regards,

Adore Me

California
1 review
0 helpful votes
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Bra and panties sets
November 24, 2023

Most styles are true to fit. Very cute and stylish.

Date of experience: November 24, 2023
Texas
2 reviews
0 helpful votes
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Great product
November 24, 2023

Love the quality. Great prices. Cute and sexy options. Fast shipping. Cute shipping boxes

Date of experience: November 23, 2023
Florida
1 review
0 helpful votes
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Best experience!
November 23, 2023

Well done website with wonderful selections and pricing. Service is prompt, well informed and caring.

Date of experience: November 23, 2023
Texas
1 review
0 helpful votes
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First Buy
November 21, 2023

It was extremely easy to buy the items that I wanted from the app.

Date of experience: November 21, 2023
California
1 review
0 helpful votes
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Pleasant shopping experience
November 21, 2023

Shopping for and receiving my items felt effortless. I was looking for more cami sets and sleeping dresses but I will keep looking for more in the future.

Date of experience: November 21, 2023
Missouri
1 review
0 helpful votes
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Quality
November 21, 2023
Updated review

Quality products in all sizes. Ship quickly. Never disappointed

Date of experience: November 21, 2023

Nice to have lingerie that fits fuller figured women. The items were of great quality.

Date of experience: September 23, 2013
Missouri
1 review
0 helpful votes
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Unhappy with automatic monthly service
November 28, 2023

Didn't appreciate being automatically placed in a monthly service! Never had that happen b4 unless I chose it. Stopped purchasing immediately when I realized that.

Date of experience: November 20, 2023
Desta W. Adore Me Rep
over a year old

Hello Casey,

Thank you for your review,

We're very sorry to hear this! It seems like you may have selected the VIP membership option at checkout. We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy every month.

All you need to do is visit your showroom before the fifth and either shop or skip. The details can also be found below at 'how it works': http://www.adoreme.com/how_it_works

Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.

Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration. We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.

If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.

Kind regards,