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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivered on time, extremely high-quality product at an excellent value, and beautifully packaged. Item purchased was exactly as described and promoted. Thank you!
Nice lingerie that my boyfriend enjoyed. Took a while for shipping, but nothing too crazy
Hi Kathryn,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
This was my first time to order from here. The bra and panty set was gorgeous and fit really well and was affordable. I'm recommending Adore Me to friends and family.
Hi Jennifer,
Thanks for letting us know!
Did you know you could earn store credit for recommending Adore Me to your friends? Just share the unique link in your showroom and get $15 each time a new friend places an order!
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Loved it. They r quick n portable deliveries.
I gat a question, when am I getting ma free Set because I have 6sets already?
2. I played the "Match bra sets" game for Valentine' n gat the puzzle right, twice, am I gonna get ma set for dat?
Thank u.
"I WILL NEVER ORDER FROM ADORE ME AGAIN. Thought it was a cheap and decent site but after ordering for the first time they have charged my card for 80$ over the past two months and I cannot get a refund at all. I was not aware that I was being charged and I think this is the scam part of how they make their money. I will do anything in my power to shut down this company and keep people from ordering from Adore Me. They claim they cannot give refund after 30 days but they automatically charge your card. No better than all the scam companies out there who just want to make money and they do not care about their customers at all. Please stay away from this company."
Hello gganch,
Thank you for contacting us.
We are sorry to hear you felt frustrated!
The membership is one of two payment options (the other is Pay as You Go - our one-time purchase option) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com/
In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at [email protected] explaining the case and why you were not able to call within our 30 day limit to request a refund. Our representatives will be glad to assist you.
We apologize for any inconvenience we have caused you. Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
I simply love it! ❤i finally found cute lingerie that fits my body type
OMG it was just the perfect size and made me look sexy for my man! Spiced up the bedroom real nice!
Hello Paige,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I first of all didn't mean to sign up as a VIP member, which I get is my fault. Read the fine print next time, whatever.
Also, the bra I got that first time fell apart in just a few months. So super terrible product quality.
But now I have all this "store credit" which is just them holding my money ransom. THEN I actually do need to buy a bra. Well, cool. At least I have that credit on adoreme.com. They only have 3 bras in my size. One of them is clearly going to be unflattering on me, so really they only have 2 in my size.
I pick the lesser of two evils and they proceed to send me the wrong size. Two sizes too small, in fact. Ugh, so annoying! But at least it's free returns. So I reorder and shoot them an e-mail, like, hey guys. This happened, can we make super duper sure it doesn't happen again?
And of course it happens again.
So I'm stuck with all this apparently unusable store credit. Like, it's completely ridiculous.
It's supposed to be a site that's accommodating to the larger busted among us. But it really isn't. They don't even care enough to reply to my e-mail with a generic automated apology.
This site might be for boobs, but it's run by $#*!s.
Hello Kayla,
We are sorry to hear you had such an unpleasant experience.
Regarding store credit, we send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience: http://askadoreme.com/. In order to be eligible for a refund of store credit beyond 30 days, you must send an email to our claims department at [email protected] explaining the case and why you were not able to call within our 30 day limit to request a refund.
Moreover, we apologize deeply for any inconvenience the sizing of these items may have caused. We assure you that we will look into this matter as soon as possible. It is certainly not our intention to frustrate shoppers.
Please let us know if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
LOVE it. Ive bought three times thro here and its amazing how it fits looks and i love all of it.
Hello Mel,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I will echo what has already been said, this company carries themselves poorly and are a horrible scam. I called to cancel my "VIP membership" previously and was told that it had been canceled and my debit card would no longer be charged. THAT was a HUGE lie. Trying to get through to customer service to see what the issue is and why I am STILL getting charged even though my account was "canceled" is a NIGHTMARE! I have been managing to just get a refund within the 30 day period online temporarily, but I am sick of this blatant disrespect of their customers. I finally just called my bank and filed a dispute for the most recent claim and had to cancel my debit card to make it stop! From what I am reading, the record keeping of this corporation is sub-par and people have experiences of them calling but Adore-me not having the records for some reason. I am worried that this is just going to happen to me and then my dispute will be refuted due to a lack of concern for the customer on adoreme's part. If you want to and can afford the VIP membership and dont mind them sucking money from your account for ETERNITY than it's a great website. If you're someone who just wanted maybe ONE BRA SET and the "PAY AS YOU GO" option is not clear, then DO NOT SHOP ONLINE FROM THIS WEBSITE.
Hello Jenn,
Thank you for your review. We are sorry to hear you had such an unpleasant experience. We apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue.
Upon further investigation, we see that your VIP membership was canceled by one of our representatives on January 6th, and your most recent charge was refunded the same day. We assure you there will be no further charges.
Regarding the other charges, it seems there was a misunderstanding.
Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience. Customers are able to ask for a refund directly here: http://askadoreme.com/ (this is not temporary). It appears that all of the charges have been refunded to your bank account.
That being said, we apologize for any inconvenience we may have caused you. Please do not hesitate to contact us with any further queries.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
My first order came quite quickly, I was happy with how it was packaged and it was a nice fit!
Hi Brenda,
Thank you for reviewing us, we are so glad to hear that!
Our warehouse can typically process and ship an order within two business days, and most orders to U.S. addresses are delivered within five business days. We do our best to keep it quick!
Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I ordered something from Adore Me on cyber Monday of 2014. A bra and pantie set for $7.95. The money came out of my account and everything and I have STILL not received my order. I never even received a confirmation number OR an email. I've called the number listed on the website MULTIPLE times, and waited about 25 minutes each time. Every time I finally get connected, the person on the other line acts as though our connection is bad and hangs up. I messaged the company through social media, in which they asked for proof that I was charged and when I gave them. Proof they insisted that they needed more proof and a transaction number. Both of which I did not have because as I explained, I never received an email OR a confirmation number. They then told me that there was nothing they could do. I will NEVER order from this company again, nor will I ever recommend it. I have never been more upset when ordering off an online site.
Hello Elizabeth,
Thank you for your review. We apologize for the dissatisfying customer service you received.
Regarding your order, unfortunately, we experienced a glitch in our system that allowed you to order the set while it was unavailable.
We deeply apologize for the inconvenience and look forward to investigating this issue in order to prevent it from reoccurring.
That being said, we see that you have been sent a voucher code that you can use to place a new order, as well as $10 store credit, in an effort to express our gratitude for your understanding in this matter. Please check the email we sent you on December 5th regarding the set that was out of stock.
Let us know of you have further questions. We will be happy to assist you.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love all the Adore Me sets I have gotten! Thank you for having such beautiful and comfortable products!
Hello Shawna,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love this Web site. With all the choices, I have a hard time choosing what I'm going to order each month.
Hi Becky,
Thank you so much for your review. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Great service and set lingerie. Love it! And I'm a big vs. fan
Hi Tricia,
Thank you for reviewing us.
Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Loved the site and speed of my items being shipped to me
Hi JoAnn,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Excellent all the way around. Great product, great service, prompt delivery, good price.
Hello Honey,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I am in love with everything I purchased! Fit cut quality and fabrics are all fantastic. I am so pleased with my package of goodies.
Hello Jasmine,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Excellent pricing and shipping was quick. Products fit perfectly
Hello Brittany,
We’re always glad to hear from happy shoppers—thank you!
It’s good to know you had such a great experience.
Did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
It's been amazing my orders always arrive on time, great quality products, very stylish and tailored to my body type and likes. I'd recommend this site too every women I know, the best lingerie site ever!
Hello Thalina,
Thank you so much for your review. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jean,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com