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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great quality product, fits perfectly! Super fast shipping!
Absolutely wonderful! Consistently great products that arrive quickly and in very nice packaging. The prices are affordable for good quality. LOVE.
Hi Katelynne,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I feel like a goddess in my new lingerie! I even love the box and how it is packaged. I feel like I'm giving myself a special gift when I open it!
Hello Jennifer,
Thank you so much for your review. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love the product! I feel sexy and my fiance loves it too. I now have an addiction to adore me.
Hi Larrissa,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Hi Andrea,
We’re always glad to hear from happy shoppers—thank you!
It’s good to know you had such a great experience.
Did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Everything is wonderful. My wife wishes there were more non-push up styles. Thanks again.
Hello Joe,
We’re always glad to hear from happy shoppers—thank you!
Regarding styles, did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks that your wife will adore!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Beautiful set, the size fits perfectly. Very supportive. Really hot pink! :)
Hi Maryann,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Loved my order! The packaging wasn't that cute but it got it here I guess. Overall both me and my boyfriend definitely see future purchases.
Hello Keisha,
Thank you for reviewing us. We are happy to hear you had a pleasant experience overall.
We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I have yet to be disappointed by this company. Everything is so simple and all of my deliveries come in a timely matter and a lot of my friends have been switching from Victoria's Secret to try Adore Me instead. These are some of the comfiest items I own and I will continue to shop every month until I have a rainbow assortment and then some. Wonderful work behind the scenes Im sure :)
Hello Taylor,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
LOVE this site! Quick delivery, great fit and beautiful sets.
Hi Rachel,
Thank you for reviewing us, we are so glad to hear that!
Our warehouse can typically process and ship an order within two business days, and most orders to U.S. addresses are delivered within five business days. We do our best to keep it quick!
Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I am on my 7th item that I have bought for my wife. She loves every single one. She likes the quality and says it is way better the Victoria secrets.
Hi George,
We’re always glad to hear from happy shoppers—thank you!
It’s good to know you had such a great experience.
Did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks that your wife will adore.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love the bra it fits perfectly and is very comfortable.
Hello Taneesha,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Selection... awesome
Quality of items... spectacular
Speed of shipping... Wonderful
Hello,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Awesome!
I've purchased from the site several times since November and absolutely loved everything :)
Hi MJ,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Firstly, I live in Canada so upon my first order being received I had to pay $40 in duty fees to UPS. I received daily emails from the company regarding promotions so I unsubscribed, well then I no longer receives emails letting me know that I had been charged the monthly "VIP Membership" fee so that went on for a couple months without me noticing. Then when I noticed I had racked up a $100 credit, I emailed them to cancel my membership I was told I had to call. Their on-hold music/Katy Perry and some chick saying "Hey Adorable" every 2 minutes is probably the most annoying thing in the world. Then 20 minutes later when I got through I was told that if I cancel, I won't be able to use my credit and receive the VIP pricing. I asked for a refund and was told they could only refund the most recent charge. Then I went on and ordered a bra and panty set. Most uncomfortable bra I've ever worn, and again duty and taxes. Then I called back to cancel my membership and was on hold again for over 20 minutes, I got mad and left a detailed message for a call back. Then I also emailed them to let them know that I had left a message and didn't have time to wait on hold. This was on December 16th. I never received a call back! Then on January 5th I emailed again asking if someone could please call me back so I could cancel my account and I received an email response on January 16th letting me know that to cancel I have to speak to a customer service rep at 1-800... etc. Are you serious? So I called back today (Jan 16) waited on hold for 10 minutes (despite the 3 minute estimated wait time) and finally cancelled my account. In summary: If you don't have time to check every month and skip your VIP membership fees don't order from this company.
Hello,
Thank you for your review. We are sorry to hear you had an unpleasant experience.
First of all, we would like to apologize for the dissatisfying customer service you received. This is totally unacceptable and we assure that we are going to investigate this issue. Please note that we offer a no-questions-asked 30 day refund policy for unwanted store credit. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter or send an email to our claims department at [email protected] explaining the case and why you were not able to call within our 30 day limit to request a refund.
Moreover, regarding international custom fees, they are, unfortunately, are beyond our control. Any package crossing international borders may be subject to local regulations and fees. In Canada, this amount varies from 5% to 15% of the order price, depending on your shipping address. That said, we do our best to assist shoppers throughout the process! We understand your frustration and apologize for the inconvenience. You can ask for a readjustment of the custom fee by completing this form: http://www.cbsa-asfc.gc.ca/publications/forms-formulaires/b2g.pdf and sending it to your CBSA Casual Refund Centre (address is at the bottom of the form).
That being said, we deeply apologize for any inconvenience we may have caused you.
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I am so sad! I got my first set from adore me on cyber monday for 7.95, got it in, LOVED IT. I received an email on the tenth saying I had store credit for 39.95 and thought wow I get to see what else they have for me, awesome! WHAT I did not realize is this "store credit" is not store credit at all! As I've read from everyone else (a little too late) is that it's sort of like a membership fee from not visiting the website between the 1st and 5th of each month. They CHARGE your card the money anyways, so even though my order says $0.00 I got charged that. I'm FINE paying the price for things, but not when I thought I was getting it for free. I love the undies but I think the site should be way more up front about when to check your showroom, and being charged, AND what the REAL definition of "store credit" is. I do NOT think that adore me is a scam, the one set I have bought was amazing, but they definitely know how to trick you into thinking something that's not what it seems. I have a rental deposit to make and I was not expecting to lose $40 dollars. I knew it was too good to be true yall would send me a free set. I really wanted to keep buying from yall, Your products are a great deal (and quality)compared to top brand Victoria Secret, I actually preferred your undies. I just hope this get's resolved so I can stay a customer without worrying about $40 dollar charges.
Hello Brianne,
Thank you for your review. We are sorry to hear that ypu deel like the terms of the membership were unclear.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Indeed, members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.
That being said, we apologize for any inconvenience we may have caused you.
Members enjoy many lingerie perks and benefits, want to learn more? Here’s how the VIP Membership works: http://www.adoreme.com/how_it_works
Please let us know if there is anything further we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I love adoreme. I have only purchased bra and panty sets but they are made with great quality and are so beautiful. I'm obsessed and want all of them
Hi Amanda,
Thank you for the review!
We’re so glad you had such a great experience! It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
It was truly amazing. I am a princess and should be dressed like one. Thank you for caring about women and being realistic.
Hi Kristen,
Thank you for your review!
We’re always glad to hear from happy shoppers—it lets us know we’re on the right track. Did you know Adore Me launches a new collection during the first week of each month? Check in soon for more gorgeous lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love Adore Me! Every bra and panty set I have purchased has fit perfectly. The price point is very affordable and the quality is great. I've purchased at least 9 or 10 sets and will for sure continue to shop Adoreme.com. I'm in LOVE! :)
Hello Crystal,
Thank you for the review! We’re so glad you had such a great experience!
Did you know you could earn store credit for recommending Adore Me to your friends? Just share the unique link in your showroom and get $15 each time a new friend places an order!
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
If I could give this a -10 rating I would. The VIP club is such a scam. I ordered one items for $19.95 and used my credit card. I was somehow signed up for their VIP club after that where they take out $39.95 from my credit card every month. When I realized this was happening I tried to find the information on their website explaining how this works. Of course under the VIP information site all it stated was that you can buy any time and use your "store credit". It does not tell you that if you do not use the "store credit" within 12 months then you lose it. Basically they are stealing from you. I don't how they can call it a "store credit" when I have not bought anything or returned anything to get a store credit.
I did not realize that I would lose my money if I did not buy anything from them in 12 months. I did not see anything I thought was worth $39.95. I did not receive any e-mails stating that I only had so many months left to use my credit or I would lose it. I tried calling their customer service #. I was on hold for over 15 minutes and when I did reach someone I was told that they could only give me back a credit of $79.90 not the whole $199.75 that was stolen from me. I am so frustrated with this. To me it is stealing. I did not give them $39.95 a month. It was taken. And then it takes alot of gall to tell the customer that they have lost the money because they did not use it. I will use my "store credit" to buy something from their collection but that is all. I will tell everyone the tricks that they are using to scam customers.
Hello,
Thank you for your review.
We are sorry to hear you did not enjoy your experience with us.
The membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We do send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience. In order to be eligible for a refund of store credit beyond 30 days, you must write a letter or send an email to our claims department at [email protected] explaining the case and why you were not able to call within our 30 day limit to request a refund.
Moreover, it is mentioned in our Terms and Conditions, here: http://www.adoreme.com/terms-conditions that credits expire 12 months after the charge.
That being said, we apologize for any inconvenience that may have been caused. Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
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Hello Jane,
Thank you for reviewing us, we are so glad to hear that!
Our warehouse can typically process and ship an order within two business days, and most orders to U.S. addresses are delivered within five business days. We do our best to keep it quick!
Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com