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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I love my adore.com bra and panty set! It's very comfortable, and I love how it makes me look and feel. In all honesty, it encourages me to have a more positive body image. Thank you!
I recently purchased the Scarlett Corset and was so happy when my little black box was delivered. It was right on time and the fit is perfect!
Hello Hannah,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new corset. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
I love the sets that I ordered! I will definitely be buying more sets from this sight in the future! They are very flattering and comfortable! My husband absolutely loves them so that's a plus ;)! I would highly recomend adore me! Looks just as good as VS stuff and it's definitely more affordable!
Hello,
Thank you so much for your kind words. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Easy to shop, everything I've gotten is true to size and great quality! Their sales keep me coming back.
Hi Lauren,
We’re always glad to hear from happy shoppers—thank you!
It’s good to know you had such a great experience.
Did you know we launch a new collection during the first week of each month? We have the best variety of sizes, styles and colors during that time. Check in soon for more great looks!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Everything hey sell fits my girlfriend perfectly and looks sensational on her!
Hi Anthony,
Thank you for your review. We are glad to hear that!
Did you know we launch a new collection during the first week of each month? Check in soon for more great looks that your girlfriend will adore!
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Great customer service and amazing sets! They always look exactly how they are advertised and usually fit well.
Hi Odette,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Im a B cup and what i ordered fit more like a D. It looked cheap and tacky. I will never order from them again.
Hello Rebecca,
Thank you for reviewing Adore Me.We are sorry to hear that!
While the vast majority of our shoppers are pleased with their new lingerie, we understand shopping for intimates online can be tricky. We really do get it!
Fit can vary slightly with different brands and we provide a handy size guide by every product on the site. Adore Me lingerie is made from a variety of materials including lace, silk, satin, mesh, elastic, cotton and more, so we also encourage you to direct style and fit questions to customer service to make sure the set is exactly what you’re looking for!
Would you like to exchange this set? Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping
Let us know if you have any questions! We’re always here to help.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I have ordered 3 sets from this site so far and I love everyone of them! They are beautiful and well made and I look and feel beautiful in them.
Hi Shannon,
Thank you so much for your review. Our goal is to provide you with excellent, flattering lingerie each time you shop with us, as well as spectacular service.
It is wonderful to hear from a satisfied shopper, and we look forward to impressing you time and again!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
It is always a plus to order from here. The latest piece looked fantastic on her and the shorts made her backside look phenomenal. I would highly recommend going through Adoreme. They have a ton of elegant pieces that still say classy but sexy!
Hello,
Thank you do much for your review.! Did you know we launch a new collection during the first week of each month? Check in soon for more great sets that will make adorable gifts!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
A month after placing my order I still hadn't received my items - I was told to keep waiting. 2 months later I called again and they finally accepted that my order had likely been lost and offered to send me new sets. They gave me two promo codes and a store credit to cover shipping. However, the website can't combine promo codes so I can't use them. Now I have to call their help line again (the only way to receive customer support).
Note that every time you call you must wait on hold for 20+ minutes. They say they offer email and "live chat" support. But they do not reply to emails, and their live chat reps have no power and only refer you to their phone line.
I would give them zero stars if it was an option. I have wasted HOURS trying to get this one simple order and still haven't received a thing. Their product might be good but the time and effort to receive an order is not worth it at all. Stay the hell away.
Hello Laura,
Thank you for your review. We are sorry to hear that you did not receive your initial order. Our warehouse is located in New Jersey, and orders to Canada typically take up to 10 business days without factoring in time spent at customs (Canada's border is especially strict, and delays at customs might triple the delivery period, unfortunately). That is what our representatives were not able to assist you earlier.
That being said, we apologize for the dissatisfying service you received. This is totally unacceptable and we assure that we are going to investigate this issue in order to prevent it from reocurring.
Once again, we apologize for any inconvenience we may have caused you. Please do not hesitate to contact us with any further queries. We will be happy to assist you.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
STAY AWAY this company is truly slimy. I purchased a set last night, being unaware of the fact that I was being signed up for a VIP membership that would charge me about $40 each month unless I skipped. I was only made aware that I "SIGNED UP" for this "service" until after my purchase. There is no way to cancel my order now and after being forced to call the 1800 number and waiting on the phone they told me there is no way to cancel my VIP before I get my package. WHICH IS RIDICULOUS! They already charged my card - they have my cash for the purchase. They do not have any need of my card number any longer nor my "VIP membership" scam. They just want to keep me tacked on so they can charge me later. I want it cancelled immediately but I can't even trust that they will truly get rid of my information and not charge me- I am about to go out and cancel my credit card so they have no way of doing so. What a headache. Appalling that a company has to trick people to make a profit, instead of being honest and providing nice products. I am embarrassed for them.
Hello Laura,
Thank you for your review.It is certainly not our intention to frustrate shoppers! Investigating the issue, we see that you used a VIP Member’s welcome discount with your first purchase.
The VIP Membership is one of two payment options you select during checkout with your first order. It is an active but flexible membership, meaning that you are not obligated to make a purchase each month, but that between the first and fifth of each month our VIP Members visit the site and either make a purchase or skip the month. It’s a button in your showroom, and you may skip as many months as you’d like.
If you do not skip or make a purchase between the first and the fifth, you’ll see a $39.95 charge on the card, and this amount will turn to store credit available for use at any time. The terms and conditions of membership are stated twice during checkout, once more in the membership confirmation email, in the reminder emails before the fifth and in numerous locations on the site.
That being said, we apologize for any inconvenience that may have been caused. Our representatives will be happy to assist you with the cancellation of your account as soon as you receive your order. Shipping time is usually 3-5 business days for U.S. orders.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Always fast shipping, & everything I have received so far has fit well & been comfortable. I actually just turned one of my co-workers on to this site last night, so she can shop for something nice to wear on Valentine's day!:-)
Hi Amanda,
Thanks for letting us know!
Did you know you could earn store credit for recommending Adore Me to your friends? Just share the unique link in your showroom and get $15 each time a new friend places an order!
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I love the products offered and shipping is no hassle, I just wish returns were simpler.
Hi Amber,
Thank you so much for your review. We are glad to hear you enjoyed the products!
Regarding returns and exchanges, we tried to simplify the process as much as possible. We offer free exchanges on the spot (as soon as you place your request you receive an exchange code that you can use to re-order right away). Here is more information about exchanges and returns: http://www.adoreme.com/free-shipping
Let us know if you have any questions! We’re always here to help.
Kind regards,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
Hi Lisa,
Thank you for reviewing us, we are so glad to hear that!
Our warehouse can typically process and ship an order within two business days, and most orders to U.S. addresses are delivered within five business days. We do our best to keep it quick!
Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I've never even ordered clothes online because I was worried about things not fitting and hassling with returning and waiting. Everything I've ordered fits perfectly, and I get it in a timely fashion. I ordered something that ran out of stock and they took care of it, plus gave me an extra coupon!
Hi Jillian,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
Easy selections it's nice to get both bra and panties that match at a good price
Hello Donna,
Thank you so much for your review. We are so glad to hear that!
We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
AdoreMe charged my credit card without my permission, by default you get subscribed to their program after one order, I did not like the product so I returned it but they kept auto drafting my card. I tried calling them but was on hold for 30 minutes, they asked me to leave a message but their voicemail inbox is full so I just get disconnected. I called again the next day, waited 30 minutes, went to voicemail, mailbox full, disconnect... I tried the next day and was on hold for almost 30 minutes when someone finally answered! I tried to get my money back but they only offered in-store credit and told me sorry. They will not offer me a refund.
Hello Jonathan,
Thank you for your review. We are sorry to hear you did not enjoy your experience with us.
The VIP Membership registration is not automatic; it is one of two payment options you select during checkout with your first order (the other is Pay As You Go, our one-time purchase option). Members are not obligated to order each month, instead, they visit the site between the first and fifth and decide to either shop or skip that month.
If you do not take action between the first and the fifth, you’ll see a $39.95 charge on the card. This amount turns to store credit you can use at any time within 12 months! We send reminder emails, but also offer a no-questions-asked 30 day refund policy for your convenience, here: http://askadoreme.com.
In order to be eligible for a refund of store credit beyond 30 days, you must write a letter or send an email to our claims department at [email protected] explaining the case and why you were not able to call within our 30 day limit to request a refund.
That being said, we apologize for the extended waiting time. Please let us know if there is anything further we may do to help!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
Easy to order. Comprehensive site. Quick delivery and accurate sizing
Hi Adrianna,
Thank you for the review!
We’re so glad you had such a great experience! Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
I was disappointed on almost every level from Adore Me.
First, I accidentally clicked to join "VIP" membership when I made my first purchase. My fault, I know. I had no way of being sure I had "joined" until I called, but I'll cover the call later. But then, I discovered that there was no way for me to cancel or unsubscribe unless I called the company, which I was far less than pleased with.
When I called the first time, I was on hold for over an hour - something that would have been far less annoying had it not been for the EXTREMELY loud, repetitive, and annoying music. Their hold music consists of a loop of thirty seconds (if that) of "Boom Clap" by Charli XCX on continuous loop. Not only is the song annoying and way too loud, but the volume fluctuates, occasionally becoming even louder.
Once they finally picked up, I was told that oops! Sorry, there was nothing they could do until I received my package - I looked on the website and could find no warning of this.
I got my package, and the bra was surprisingly pretty decent for being so cheap. Not wonderful, but good value. This is the only reason that I am giving them 2 stars instead of one.
I called back today (was kept on hold for 45 minutes - same music) and they unsubscribed me, which I could not be happier about. However, the girl that picked up the phone was rude and unpleasant... I am just all around disappointed at this company. They hope to rival anyone in the industry? Good luck with customer service like this.
Hello Julia,
Thank you for your review.
We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
We would also like to apologize for the extended time you had to wait on hold and for the inconvenience this has caused you.
Please let us know if there is anything we may do to help. We are available to answer any questions you may have.
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com
Great quality product, fits perfectly! Super fast shipping!
Hello Jane,
Thank you for reviewing us, we are so glad to hear that!
Our warehouse can typically process and ship an order within two business days, and most orders to U.S. addresses are delivered within five business days. We do our best to keep it quick!
Did you know we launch a new collection during the first week of each month? Check in soon for more great lingerie!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F ET)
[email protected]
www.adoreme.com
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Hello Abbigail,
Thank you for reviewing Adore Me! We are glad that you enjoyed your new set. We are always happy to hear from satisfied shoppers. We have an adorable new lingerie collection on the website each month; share the great news with friends!
Best,
Adore Me
Live chat on site
1-800-433-2367 (8:30-8:30 M-F EST)
[email protected]
www.adoreme.com