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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I've been a vip member for almost two years now. I've been very happy so far. I really have no complaints.
I'm hooked on Adore Me! It's very easy to shop and to place orders. I love tracking the packages. And so far I've loved everything I've purchased.
My first order went to the wrong address. They gave me no hassle & replaced my order! Very pleased!
I've always enjoyed Adore Me. I've had nothing but great experiences until the order I placed today. The sizing changed. I am a 36 DDD which is not available at the regular size (stops at 34 DD) and the plus size starts at 38 then goes to DDD. I guess I'm in-between sizes but because of this I had to guess which would fit me best. This is the first order I've had this issue with
Size seems to be the most pressing issue with my boxes. Received items too big or too small. When you pay for a shopping service, they should know what items run, small and big and make the adjustments for you. That service!
Hi Darla,
Thank you for reviewing Adore Me! So happy to see you're part of Elite!
A great way of making sure you're receiving styles which you simply adore is to update your Elite My Style preferences. You can do that here, while logged in your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under My Style you can edit your cup, band, panty, dress size and more. That's not all! You can choose your preferred bra padding style, panty coverage, colors, style and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences.
If you have more questions, please let me know. I'm happy to help!
Best wishes,
The bras and underwear fit great. They look great and feel great
I have been using Adore Me for a few years now. The customer service has been flawless. The app is easy to use. The quality of the lingerie I have received has always been up to par or better than what I expected. Shipping has never been an issue, my items always arrive timely.
Every month I order and it used to be pretty decent for turn times - now it's 4+ weeks to get your order and every item is VERY different on size, which is such a disappointment as I've always been your biggest fan but last 6 months the quality and timing is such an issue I'm thinking of canceling
Hi Julie,
Thanks for taking the time to review us!
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
I have already sent your feedback to the appropriate teams to be reviewed and taken into consideration.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need.
Best regards,
Adore Me
[email protected]
The products are nicely made. I have no complaint. I did not personally create my account. I was hacked. Also.I decided to try and purchase items I liked after looking online at promotions and discounted costs to find I would be charged full prices. UNFAIR
Hi Tiffany,
Thanks for reviewing us and bringing this to our attention, we will definitely take this under advisement!
We would be glad to look into your case specifically and assist you properly, therefore, we kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately.
If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.
Best regards,
Adore Me
[email protected]
It find styles I like, buy them and then always come in a timely fashion!
Adore Me has great products with style and variety. It shouldn't take a week or longer to get your order.
Hi Nate,
Thank you for reviewing us!
We are very sorry that your orders took too long to be delivered. We do understand your inconvenience and we apologize for this issue.
Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business days of processing time and 5-7 business days of delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback, and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
No tuve ningun problema en comprar en online en otras tiendas online a veces la pagina SE congela pero no aqui.
I called the help line and they helped me get everything sorted in less than ten minutes and I had my things reordered and on the way shortly after.
I'm not sure what is going on with this brand, it could have just been the warehouse that the items came from but they smell like feces! We had to wash it immediately and take the package outside because it started to make our house stink. Buy somewhere else!
Hi Rachel,
Thank you for letting us know, we will definitely take this under advisement.
We deeply apologize for the inconvenience this unfortunate occurrence may have caused.
This is a totally unexpected situation, seeing that we are a lingerie company we give great importance to the products we ship.
We will take into consideration your complaint and forward it to the management team in order to deduct measures we can adopt to prevent any issue of this nature in subsequent times.
We would be more than happy to further assist, therefore, we kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter.
We apologize for not being able to assist you immediately. We look forward to hearing from you.
Best regards,
Adore Me
[email protected]
Quick delivery. Took less than the estimated time to arrive. Simple exchange. Returned one of the three items I purchased and immediately got a coupon to purchase a new set (I got the same thing in the correct size, but it seems like you can get any other set.)
I used to purchase the elite membership that arrived monthly. Now the site says it is "unable to be built" - no issue with my payment, and I've reset all the setting to be the most inclusive- like I'm not eliminating too many things. I reached out to customer service about this as advised, and they basically said, yes sometimes it takes a while. That was 4 months ago. And the response just completely unhelpful.
Instead I just shopped online. I've made purchases before and been pleased with the fit & quality. I found them to be true to size. Firstly, I could not don't a like to get back to my shopping cart ANYWHERE on the site, until I had to add, and subsequently delete an item I didn't want. And then the standard shipping, which I believe was free, took 10-14 days to arrive.
Again, I'm happy with the products but they need to invest some time in customer service! Especially if they want any repeat customers!
Hi Margaret,
Thank you for reviewing us!
We are very sorry that your order took too long to be delivered. We do understand your inconvenience and we apologize for this issue. Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders. Even though we do our best to ensure that we provide 1-2 business day processing time and 3 to 7 business day delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
[email protected]
I get the elite boxes the only issues I have with the boxes is prices and some of the clothing Ii didnt like very well prices could be more affordable especially if u want to keep more items or give more payment options
I ordered an elite box from adore me a few months back. When I got the box most the items were made cheaply and didn't really fit right. So I returned all the items the next day I got them. Just yesterday I received an email saying that 2 items were missing. Which I knew was not correct, so I called the customer support number and explained I would not be paying for those because everything was in that box. She proceeded to tell me that she looked up my package and said everything was in the box but they received it a day late and that's why they put those 2 items as missing. Sure I would understand a late fee if I didn't return the package by the date they said it needed to be in the mail. But it wasn't late on my part. And saying that items were missing and charging me 80 dollars for items they knew were there is not okay. I've bought underwear from them before and those were good quality but this website is a complete joke. Save your time and shop somewhere else.
Hello Dharma.
Thank you for reaching out to us, and I appreciate the opportunity to address your concerns regarding the Elite box return.
I understand the frustration caused by the charge you received, and I apologize for any confusion. After thoroughly reviewing the situation, I discovered that there was an error in our system, incorrectly marking some items as missing due to a delay in the return.
I want to assure you that I've rectified this mistake, and you won't be charged for the missing sets. Your satisfaction is our priority, and we want to make sure this issue is resolved to your satisfaction.
I appreciate your understanding and patience throughout this process. If there's anything else you'd like to discuss or if you have additional questions, please feel free to reply to this email or contact our customer support number.
Thank you for bringing this to our attention, and we appreciate your continued support.
Best regards,
I just love the subscription boxes I receive from Adore Me! They are not too expensive, and I love how sexy their lingerie makes me feel.
There is not a lot that I love in what is sent to me… makes me wonder if the quiz process is not specific enough? The things I have liked are awesome!
Certainly! Here's a revised version considering it's a review:
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Hello Kristen,
Thank you for reaching out.
I appreciate your feedback about the limited variety in your Elite box.
I've noticed that, unfortunately, when your Elite box was created, your stylist couldn't compile a selection to match all of your account's Elite preferences.
We sincerely apologize for any disappointment, and please know that we're committed to enhancing the variety in your future boxes.
Your experience is essential to us, and we'll strive to ensure each Elite box brings you the diversity you're looking for!
If you have any further concerns or if there's anything else I can assist you with, please let me know. I'm happy to help!
Best,
The quality of everything I've gotten is great and so beautiful. And it's easy to skip a month if you need to so I never feel pressured to buy anything.
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Hi Monique,
Thank you so much for taking the time to review us.
We apologize for any inconvenience the sizing of our products may have caused. Don't worry, I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
We retain the policy to help ensure you consistently receive good quality, perfectly fit garments from AdoreMe.com.
You can try your sister size. It helps you find a similar fit while adjusting the size. Just make sure to adjust accordingly and that's it!
**Useful deets:** if you opt for a larger band size, the proportions of the entire bra will become larger, thus, you'll need to make the cup smaller.
- For example - if your true size is a 34D, and you'd like to adjust, your options are a size 36C or a 32DD.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need regarding our products, fit & sizing etc.
Kind regards,