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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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My adore me
October 17, 2023

I have loved every item sent by adore me and it's so easy to keep what I want and send back what isn't quite right for me! The quality of the products are fantastic and customer service is amazing!

Date of experience: October 17, 2023
Ohio
1 review
0 helpful votes
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Great
October 16, 2023

Beautiful sets of good quality. Delivery is a bit long, bit overall experience is great

Date of experience: October 16, 2023
Alabama
1 review
0 helpful votes
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Good products
October 16, 2023

Everything is great except shipping. Shipping always takes forever and is constantly a hassle. If you're planning on ordering from Adore Me allow 3-4 weeks for shipping.

Date of experience: October 15, 2023
California
1 review
0 helpful votes
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Has potential
November 14, 2023

I have only received one box so far. My experience was pretty mixed, as I received items I either really loved or really didn't like. What was disappointing was that the things I didn't like, were things I had explicitly stated as not wanting to receive during the enrollment process. I was also a bit disappointed Ted because I was sent a beautiful piece of lingerie, however, it would not be flattering on someone like me as the breast area had a design and cup size that would not work with large breasts, and by my bra size, they should have known it wouldn't work. We will see in the second box.

Date of experience: October 14, 2023
Desta W. Adore Me Rep
over a year old

Hello Diana,

Thank you for taking the time to review us! We are very sorry to hear you had such an unpleasant experience with your Elite membership.

A great way of making sure you're receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences

Under My Style, you can edit your cup, band, panty, dress size, and more. That's not all! You can choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories!

After editing your preferences, your next Elite box selections are compiled based on those preferences.

XO,
Adore Me.
[email protected].

Wisconsin
1 review
0 helpful votes
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We LOVE Adore Me!
October 14, 2023

I fell in love with Adore Me 4 years ago and I've never looked back! The nighties and everything honestly are just amazing! Fast shipping, excellent quality! You will NOT be disappointed!

Date of experience: October 14, 2023
South Carolina
1 review
0 helpful votes
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Love Love
October 13, 2023

I've ordered 7 or 8 sets from them. They arrived promptly and when a few didn't fit properly I was able to return and exchange with no issues. Will definitely shop there again!

Date of experience: October 13, 2023
New Mexico
1 review
0 helpful votes
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I canceled my subscription in June 2023. Fast forward to October 2023, I am charged $279 for returns "they never received". I did return the items, followed by my cancellation. Never once did I receive notification that they didn't receive the return until October…on the same day they charged my account. Call customer service? Did that, and they hung up 3 times after connection. Nothing but problems from this company.

Date of experience: October 9, 2023
Desta W. Adore Me Rep
over a year old

Hi Kim,

Thanks for taking the time to review us!

We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.

After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we refunded this charge back to your card and explained the situation.

Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.

If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.

Kind regards,

Adore Me
[email protected]

North Carolina
1 review
0 helpful votes
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Amazing
October 9, 2023

Placing orders and receiving them are very easy and very fast

Date of experience: October 9, 2023
Connecticut
1 review
0 helpful votes
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It's ok
November 6, 2023

The packaging was not discreet, didn't like that part,

Date of experience: October 6, 2023
Desta W. Adore Me Rep
over a year old

Hi,

Thank you for your review, we are very sorry to hear this!

Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.

Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.

If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.

Kind regards,

Adore Me
[email protected]

New York
1 review
0 helpful votes
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Long time customer
October 6, 2023

The Adore Me website is well designed and easy to use. Some of my favorite features are the filters for narrowing down searches, and the ability to add favorite items to a wishlist. Checking out is fast and easy, and tracking past purchases is very helpful.

Date of experience: October 6, 2023
Montana
2 reviews
0 helpful votes
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Wrong price
November 4, 2023

The price listed was 5 panties for 20 dollars, free shipping. After checkout my price was 74 dollars. I immediately cancelled the order.

Date of experience: October 5, 2023
Desta W. Adore Me Rep
over a year old

Hi Greg,

Thank you so much for taking the time to review us.

We apologize for any inconvenience caused when redeeming our promo.

I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need.

Best regards,

Adore Me
[email protected]

Pennsylvania
1 review
0 helpful votes
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Fantastic quality items
October 5, 2023

Love the picks and great options for items i wouldnt normal pick. I do wish though they take what i want more into consideration but in overall the picks and quality has been top notch

Date of experience: October 5, 2023
Louisiana
1 review
0 helpful votes
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Cute and personalized
October 4, 2023

Felt like their survey was helpful in tailoring the experience

Date of experience: October 4, 2023
Colorado
1 review
0 helpful votes
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Easy to work with
October 3, 2023

I bought the wrong size on two different orders, and return and reorder were a breeze!

Date of experience: October 3, 2023
Georgia
1 review
0 helpful votes
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You'll be dressed Fabulously.
October 2, 2023

I've only shopped with them 3 times. My first in person experience was awesome. My stylist (?) Was fantastic she treated me like a close friend and helped me find everything I needed and more. Best prices and size range I've seen anywhere. I'm a plus sized lady and have a hard time finding normal bras in my size but I've found nice fancy bras and corsets no problem at adoreme. My second in person visit didn't go as well as my first one. The stylist(?) Was a nice older lady but she didn't respect my privacy or choice in items. I came in for a specific corset, they didn't have one in my size (not her fault) but she did find me another one that I loved and fit perfectly. What I did not like was she had me try it on in the middle of the store after I told her I had been looking for the specific corset for outer ware. I ended up not buying anything cause I had been embarrassed at the time but did end up buying both the original corset I had wanted and the one the lady tried on in the store.

Date of experience: October 2, 2023
Washington
1 review
0 helpful votes
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Bad shipping almost every time
November 1, 2023

Products quality and designs are ok. Shipping and getting the product to the clients awful

Date of experience: October 2, 2023
Desta W. Adore Me Rep
over a year old

Hi Mindy,

Thank you for reviewing us!

We are very sorry that your orders took too long to be delivered. We do understand your inconvenience and we apologize for this issue.

Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.

However, please note that we only provide an estimated delivery date for orders.

Even though we do our best to ensure that we provide 1-2 business days of processing time and 5-7 business days of delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.

We appreciate your feedback, and I am going to forward yours to our management team, to be reviewed and taken into consideration.

Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Kind regards,

Adore Me
[email protected]

Washington
2 reviews
0 helpful votes
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Customer friendly website. Excellent customer service.

Date of experience: October 1, 2023
Colorado
1 review
0 helpful votes
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Easy Transaction
October 2, 2023

The products are great, but they do not stock enough - I have two particular sets I *adore* and am unable to get multiples of either of the sets in my size because by the time I received them and tried them out - they were already sold out with no signs of restocking.

Date of experience: October 1, 2023
Oregon
1 review
0 helpful votes
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Very pleased
October 1, 2023

Received as expected and it looks great! Fits well and makes me feel sexy.

Date of experience: October 1, 2023
California
1 review
0 helpful votes
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Beautiful, comfortable, flattering
September 30, 2023

I'm so pleased with this set! I've loved all of the wire-free options I've purchased from Adore Me, and this one is so cute! The lift makes me feel extra sexy, and the pattern is fun. I like the added lace details.

Date of experience: September 30, 2023