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Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
















Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I have loved every item sent by adore me and it's so easy to keep what I want and send back what isn't quite right for me! The quality of the products are fantastic and customer service is amazing!
Everything is great except shipping. Shipping always takes forever and is constantly a hassle. If you're planning on ordering from Adore Me allow 3-4 weeks for shipping.
I have only received one box so far. My experience was pretty mixed, as I received items I either really loved or really didn't like. What was disappointing was that the things I didn't like, were things I had explicitly stated as not wanting to receive during the enrollment process. I was also a bit disappointed Ted because I was sent a beautiful piece of lingerie, however, it would not be flattering on someone like me as the breast area had a design and cup size that would not work with large breasts, and by my bra size, they should have known it wouldn't work. We will see in the second box.
I fell in love with Adore Me 4 years ago and I've never looked back! The nighties and everything honestly are just amazing! Fast shipping, excellent quality! You will NOT be disappointed!
I've ordered 7 or 8 sets from them. They arrived promptly and when a few didn't fit properly I was able to return and exchange with no issues. Will definitely shop there again!
I canceled my subscription in June 2023. Fast forward to October 2023, I am charged $279 for returns "they never received". I did return the items, followed by my cancellation. Never once did I receive notification that they didn't receive the return until October…on the same day they charged my account. Call customer service? Did that, and they hung up 3 times after connection. Nothing but problems from this company.
Hi Kim,
Thanks for taking the time to review us!
We always appreciate customers who let us know when things aren't right as this will surely help us improve our products and service.
After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we refunded this charge back to your card and explained the situation.
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
[email protected]
Hi,
Thank you for your review, we are very sorry to hear this!
Rest assured that we are following the feedback that we are receiving and we do intend to act on it as soon as possible.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
[email protected]
The Adore Me website is well designed and easy to use. Some of my favorite features are the filters for narrowing down searches, and the ability to add favorite items to a wishlist. Checking out is fast and easy, and tracking past purchases is very helpful.
The price listed was 5 panties for 20 dollars, free shipping. After checkout my price was 74 dollars. I immediately cancelled the order.
Hi Greg,
Thank you so much for taking the time to review us.
We apologize for any inconvenience caused when redeeming our promo.
I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.
Please let us know if there is anything further we may do to help. We also are more than happy to provide you with any information you might need.
Best regards,
Adore Me
[email protected]
Love the picks and great options for items i wouldnt normal pick. I do wish though they take what i want more into consideration but in overall the picks and quality has been top notch
I bought the wrong size on two different orders, and return and reorder were a breeze!
I've only shopped with them 3 times. My first in person experience was awesome. My stylist (?) Was fantastic she treated me like a close friend and helped me find everything I needed and more. Best prices and size range I've seen anywhere. I'm a plus sized lady and have a hard time finding normal bras in my size but I've found nice fancy bras and corsets no problem at adoreme. My second in person visit didn't go as well as my first one. The stylist(?) Was a nice older lady but she didn't respect my privacy or choice in items. I came in for a specific corset, they didn't have one in my size (not her fault) but she did find me another one that I loved and fit perfectly. What I did not like was she had me try it on in the middle of the store after I told her I had been looking for the specific corset for outer ware. I ended up not buying anything cause I had been embarrassed at the time but did end up buying both the original corset I had wanted and the one the lady tried on in the store.
Products quality and designs are ok. Shipping and getting the product to the clients awful
Hi Mindy,
Thank you for reviewing us!
We are very sorry that your orders took too long to be delivered. We do understand your inconvenience and we apologize for this issue.
Indeed, delays are highly regrettable, especially since this is not the kind of service that we aim for.
However, please note that we only provide an estimated delivery date for orders.
Even though we do our best to ensure that we provide 1-2 business days of processing time and 5-7 business days of delivery, there are isolated occurrences when despite our best efforts, orders can be delayed due to external factors beyond our control.
We appreciate your feedback, and I am going to forward yours to our management team, to be reviewed and taken into consideration.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
Customer friendly website. Excellent customer service.
The products are great, but they do not stock enough - I have two particular sets I *adore* and am unable to get multiples of either of the sets in my size because by the time I received them and tried them out - they were already sold out with no signs of restocking.
Received as expected and it looks great! Fits well and makes me feel sexy.
I'm so pleased with this set! I've loved all of the wire-free options I've purchased from Adore Me, and this one is so cute! The lift makes me feel extra sexy, and the pattern is fun. I like the added lace details.
Answer: I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.
Answer: I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.
Answer: The package has the company name on it.
Answer: Don't order from them, they will not ship it
Answer: Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.
Answer: Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.
Answer: Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.


Hello Diana,
Thank you for taking the time to review us! We are very sorry to hear you had such an unpleasant experience with your Elite membership.
A great way of making sure you're receiving styles that you simply adore is to update your Elite My Style preferences. You can do that here, while logged in to your account: https://www.adoreme.com/elite-dashboard/my-preferences
Under My Style, you can edit your cup, band, panty, dress size, and more. That's not all! You can choose your preferred bra padding style, panty coverage, colors, style, and even preferred product categories!
After editing your preferences, your next Elite box selections are compiled based on those preferences.
XO,
Adore Me.
[email protected].