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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Sexy!
February 1, 2024

I love the items I get from Adore Me- they are well made, comfortable, affordable and give me confidence.

Date of experience: February 1, 2024
Rhode Island
1 review
0 helpful votes
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No customer service
February 8, 2024

Items were fine but I had a terrible time trying to return them. It didn't use to be like this.

Date of experience: February 1, 2024
Desta W. Adore Me Rep
over a year old

Hello Heather,

Thank you for taking the time to review us!

We are very sorry to hear you had such an unpleasant experience with your return. This is absolutely not the kind of experience we would want you to have.

We would want to look into your case specifically to address it with a suitable resolution, therefore, we kindly ask you to elaborate on your discontent further by email, so that we can be able to make this right.

Our customer service is available to assist you with any issues you may have.

Best,

Adore
Me [email protected]

New York
1 review
0 helpful votes
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She absolutely loved your clothing
February 1, 2024

Very satisfied with the product she loved it. She looked gorgeous in it. I just thought your shipping at times was awful slow.

Date of experience: February 1, 2024
Illinois
1 review
0 helpful votes
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I recently had implants so I was told no underwire. I still wanted sexy so I purchased two separate sets. Arrived on time and removed wires after making sure they fit. Beautiful! And comfortable. And my boyfriend loves them

Date of experience: February 1, 2024
Maryland
2 reviews
0 helpful votes
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It takes like 3-4 weeks or more for my orders to arrive

Date of experience: February 1, 2024
Ohio
1 review
0 helpful votes
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I ordered from Adore Me as a fun gift. BIG MISTAKE. As usual, once the product arrived and I decided to keep, I washed and dried prior to initial wear.

I wore the pj set to bed in my NEW sheets and woke up the next day only to find black stains ALL OVER. The black PJs STAINED MY SHEETS. I cannot get the stains out.

I contacted Adore Me and included pictures of the damages. Instead of refunding my purchase, as requested, they offered me a voucher!?! They also said they, "cannot offer compensation" for the sheets ruined by their product.

The product is cheap, obviously, but I expected much better customer service. AVOID THIS COMPANY.

+4
Date of experience: January 30, 2024
Desta W. Adore Me Rep
over a year old

Hello Amity,

Thank you for reviewing us. We are very sorry for any inconvenience this situation might have caused you.

I see that you've been in contact with our customer service and we're working on finding the most suitable solution in this matter.
We kindly ask for your patience this time.

Please let us know if there is anything further we may do to help! Our customer service is available to answer any questions you may have.

Kind regards,

Adore Me
[email protected]

Nevada
1 review
0 helpful votes
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Sexy but not always comfortable
January 22, 2024

The lingerie is very sexy and husband approved. The underwire of the bras tends to dig in more often than not.

Date of experience: January 21, 2024
Illinois
1 review
0 helpful votes
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I had been waiting for my order for 2 weeks so I called customer service to ask where my order is. They told me it had been cancelled which was new to me, especially since they still charged me. I contacted customer service to ask where my refund was. It took a while but they did eventually refund me. I am still disappointed in the situation of cancelling my order and having to call customer service to get a refund.

Date of experience: January 18, 2024
Desta W. Adore Me Rep
over a year old

Hi Sydney,

Thank you for your feedback.

We take full blame for this, and deeply apologize for any inconvenience it may have caused.

**I see that we've refunded the amount of $42.75 on the date of January 16th and this amount is expected to be back into your account within 3-5 business days.**

Also, for the inconvenience, we've issued *$5 in store credit* which you can use at any time.

We appreciate your understanding and value your feedback.

Best,

Wisconsin
1 review
0 helpful votes
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I was charged 3 different times for all the items in the box, which is usually $200+, because they didn't get the box back in time. Every time I returned the box to my post office within the 7 day period for trying on. Every time they charged me it was for a box that was a few months ago. Why don't they notify the customers sooner that they didn't receive the box? I don't know, maybe they just want to try charging people for old boxes to get more money. Either way, I have had to cancel my subscription to this site because of the terrible return policies. I have attached the response I get everytime I complain about this happening

Date of experience: January 15, 2024
Desta W. Adore Me Rep
over a year old

Hello,

Thanks for reviewing us and bringing this to our attention.

We apologize for the inconvenience this unfortunate occurrence may have caused.

I will do my best to ensure that the relevant team is aware of the issue and will take the necessary measures to avoid such inconvenience in the future.

It is not our intention to create inconveniences for our customers while ordering and we wish to ensure a great customer experience and minimize any discomfort as much as possible.

If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.

Kind regards,

Adore Me
[email protected]

Missouri
2 reviews
0 helpful votes
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VIP Program
January 15, 2024

VIP member.
I have trouble getting a free set. Extra purchases dont seem to count.

I did reach out. They explained why - how program works. It is only for full price on tour monthly.

I did edit my earlier review. I gave an additional star.

The clothing is good. Shipping - hmm, could greatly improve. The program should be revamped for all purchases.

Date of experience: January 7, 2024
Desta W. Adore Me Rep
over a year old

Hi Tina,

Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered.

We kindly ask you to contact us via email, or phone in order for us to be able to investigate and find the most suitable solution in this matter.

Our apologies for not being able to assist you immediately.

If there is anything else that we can assist you with at this time, please let us know. Our customer service is available to assist you with any issues you may have.

Best regards,

Adore Me
[email protected]

North Carolina
1 review
0 helpful votes
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Love it
January 4, 2024

Experience was good, wish there was more athletic wear options especially in pants with pockets

Date of experience: January 4, 2024
Texas
1 review
0 helpful votes
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Love the products
January 3, 2024

I've worn Adore Me for a couple of years, so I can honestly say the products are fantastic. From lingerie to swim to loungewear, I've worn it all.
However, this is the second time my order has been lost in the mail, which I realize is not the company's fault. Last time, customer service was through the roof with refunds and quick fixes to make up for it. We're still within the margin of 'maybe it'll still get here' with this last order, but I have no reason to believe the customer service will be any different this time if my order doesn't arrive.
Anyway, mostly satisfied for this reason, the shipping service seems to have more issues than any company I consistently buy from.
Otherwise, A++++ on every level.

Date of experience: January 3, 2024
Washington
1 review
0 helpful votes
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Love the website - easy to use. Love the lingerie that looks terrific even on a plus size gal like me - 44DD boobs and a 4X belly, my guy says I look SEXY! (And I feel it.) Quick ship, and have bought multiple sets and single items, with only one bra that was uncomfortable. Quick resolution with an email to customer service - credit for the bra within a few hours, didn't even have to return it.

Date of experience: January 2, 2024
New York
1 review
0 helpful votes
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Incorrect Items
January 9, 2024

One of my items was completely incorrect. I ordered a white lingerie set for my wedding and instead I received a cheetah swimsuit. There was no email stating they were substituting my item due to stock. I am extremely disappointed. When I tried to call, no one was available to take my call.

Date of experience: January 2, 2024
Desta W. Adore Me Rep
over a year old

Hi Alexandrea,

Thank you for taking the time to review us! I am very sorry to hear you had such an unpleasant experience.

Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.

After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we provided the steps to follow in this situation and you were able to order the correct set.

Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Kind regards,

Adore Me
[email protected]

California
1 review
0 helpful votes
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A bit disappointing
January 8, 2024

Bottom line is I was looking for something similar to a chemise/babydoll I already have. I bought the closest looking items that I thought might work, they don't look good on me at all. So I'm pretty disappointed and probably won't buy again. It's not exactly the website's fault, but it shows the limitations of guessing how things will look on you. And another thing is that they didn't have the colors I was looking for (a vibrant red).

Date of experience: January 1, 2024
Desta W. Adore Me Rep
over a year old

Hi Susan,

We appreciate your feedback being shared with us. Thank you very much!

*We welcome feedback, both positive and bad! It benefits us to hear straight from you, our cherished customer, about the truth about our goods and services.*

We are sorry if we did not meet your standards. I forwarded your comments to the appropriate team for assessment.

We want to serve you more effectively in the future!

Tell me if there is anything else I can do to help. We are available to assist you!

Best regards,

New York
1 review
0 helpful votes
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Pretty Present
January 1, 2024

Love this set. I feel so beautiful and sexy in it, and it's a big hit with my hubby. I tried following the size chart, but ended up exchanging the first set for a bigger size. The exchange was easy and quick!

Date of experience: January 1, 2024
Florida
1 review
0 helpful votes
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Great fit and wonderful selection
January 1, 2024

Aways get a great variety of products that fit well. Shipping has improved but even during peak sales the wait is worth it. Easy to work with for exchanges the few times I had to send something back.

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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Love it
January 1, 2024

I like the way it fits on my body. The material is good material.

Date of experience: January 1, 2024
Pennsylvania
1 review
0 helpful votes
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So farall products I have e purchased I have been satisfied with the fits, price and arrival time. The only thing I would change is the convenience of skipping in a month.

Date of experience: January 1, 2024
California
1 review
0 helpful votes
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Upset about no return
January 8, 2024

Bought some underwear and my wife said she didn't like them and never opened them. I was not given the option to return them. So that is a complete waste of my money and influences whether I purchase products from you in the future

Date of experience: January 1, 2024
Desta W. Adore Me Rep
over a year old

Hello Greg,

Thanks for your review!

Sorry to hear your wife didn't like our panties, I'm here to help with this!

*For sanitary reasons, we don't allow exchanges or returns for panties from our panty collections. We apologize for any inconvenience this may cause.*

**Even so, we still wish to resolve this for you so as a courtesy for the hassle, I've added a $85.93 store credit to your Adore Me account.**

- You're welcome to use this store credit towards any set or panties from our site.

If you need assistance with anything else, please let me know. I'm happy to help!

Shopping from your mobile phone? Try our App on either Android or iOS: https://link.adore.me/app - for cool, exclusive perks & promos.

Best,