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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
General
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Returns
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Product
Customer Service
Payment Options
Membership Programs
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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They have great products and wonderful sales but their shipping needs kicked in the rear end last few orders have been late leaving the warehouse so makes delivery late like a week or so late
… honestly i could deal with the loose stitches in some of the items, especially for the price of a cute set. But about every 3 months or so i would get a $200+ charge from adore me because i "didn't return my items" but one phone call later they would tell me i did return my items and my money would be back in my account. To be fair, i did always get my money back. But i cant afford to just have $200 or more taken out randomly and hope the charge is reversed before my bills autopay. I still wear my items, and if i didn't have to worry about my money being taken, i would still be subscribed to the elite box.
Hello Eli,
Thank you for taking the time to review us!
I am terribly sorry to hear that the experience you had was less than perfect.
Rest assured that we are following the feedback received from our customers and this matter will not go unnoticed, as here we always work on raising to a higher standard all aspects of our products and services.
If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.
Have an adorable day!
Best regards,
Adore Me
[email protected]
Trash products and a scammer website. They charge your credit card and give you a credit that you didn't ask for. They sell your information and email. Stay away from this trash.
Hi,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option when placing your order.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no
Obligation to buy or be charged every month. All you need to do is visit your showroom before the fifth and either shop or skip.
- You can also select the Non-Member way to shop at checkout. A commitment-free shopping option that comes with great deals & offers just for you!
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.
Kind regards,
Adore Me
[email protected]
I love my undergarments! It gives me a sensual feeling. I'm more confident, comfortable, and cute on top of that. I love your products so much sometimes I buy my friends and family gifts to see why I love your products in tell them about Adore me ALL THE TIME.
I signed up for the monthly adore me deal but things didn't fit right so I tried returning them but never got anything back for my returns.
Hi Naomi,
Thank you for your review! We're so sorry to hear that!
I have already assigned your case to a representative, who will contact you by email regarding this matter.
Please let us know if there is anything further we may do to help!
Best wishes,
Adore Me
[email protected]
I subscribed to adore me elite boxes with the promise I'd only pay 20 bucks,but of course in the fine print theh tell ypu they charge for each individual item you keep, I ended up overdrafted 222 dollars, nice stuff overpriced
Hello Faith,
Thanks for contacting us!
Sorry to hear that something might be unclear about how the Elite box works, I'm here to help you clear up this confusion.
First of all, let us apologize for any confusion that may have arisen regarding the costs associated with our Elite Box. I want to clarify that the $10 or $20 Styling Fee does not represent the total cost of the Elite Box.
This is a charge that is made taking into account the service of the stylist that's curating the box, however, if you keep any set, it will be applied as a discount to those sets.
You can confirm this information by clicking on the following link: https://www.adoreme.com/try-adoreme-elite you'll find this information under the videos; the section is titled 'Frequently Asked Questions'.
Also, if you'd like to get a full understanding of how the Elite Box works, you can refer to the following link: https://www.adoreme.com/elite-home-try-on
We apologize if this could cause any inconvenience. We're hard-working to provide the best experience for you.
Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.
Kind regards,
Adore Me
[email protected]
The items received didn't really match the product pictures as the items were lower quality. Also very ill fitting. It was a waste
Hello Elle,
Thanks for the review. We're sorry to hear this!
We truly understand how important it is for you to receive quality products from our side.
Therefore, your review has been forwarded to the relevant teams to be reviewed and taken into consideration.
We want to ensure that you always receive high-quality and perfect garments from AdoreMe.com (https://www.adoreme.com/)
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
[email protected]
Beautiful! Fits really well. I would highly recommend!
Good quality. Looks exactly like it's dipicted online. I love this site.
I very rarely have issues with the products, only problems with sizing across different styles.
Prices advertised are false. I called customer service and was basically told that despite the screenshots and emails I received, I had to pay a MUCH higher price and no explanation was provided, outside of "the sale/discount is based on your account'.
Hello,
Thanks for taking the time to review us!
Sorry to hear you had an issue placing your order.
I've checked and the 5 panties for $20 offer is only available for new accounts and since your order was placed from a previously active account this promo did not apply at checkout.
- You're welcome to redeem this offer by placing the order after creating a new profile.
Feel free to let us know by email if you need help with anything else. We're always happy to assist!
Best wishes,
Adore Me
[email protected]
They were a little loose in the breast area. I wear a DDD. I did not like the fit. They are very sexy in the pictures and just ok in person. The material is cheap.
Often feels like anything in my size is thrown into a box. There needs to be a "don't ever send me this" option— I've gotten the cheap-feeling satin robe at least twice and I hate them… got knit boxer shorts last month, not something I have indicated any interest in. My color preferences are blues and greens, and I often get a whole box of mainly black.
Hello Tracy,
Thank you for taking the time to review us!
I am terribly sorry to hear that the Elite experience you've had was less than perfect.
We've taken your feedback into account and we'll work to offer the best options in your future boxes.
If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.
Have an adorable day!
Best regards,
Adore Me
[email protected]
Returned an unopened box well within the return window and they lied and claimed I didn't. Charged me over 300 dollars for a product I don't have THREE MONTHS after I returned it. Customer service refuses to help. They say it's against their policy to refund me. Currently reporting them to the authorities. DO NOT BUY FROM THESE PEOPLE.
Hello Janae,
Thank you for your feedback!
Upon further investigating, I could see that you have been contacted by our customer service representatives and you were refunded in full for your order.
Let us know if there is anything further we may do to help.
Best regards,
Adore Me
[email protected]
With discrete and well boxed beautiful attire the Mrs and I enjoyed them very much.
This sight is easy to maneuver. If I forget to opt out for a month they will quickly credit back a payment. The items are beautiful as well. Overall I really appreciate and enjoy Adore Me.
I've purchased around 10 sets so far and a few pieces. I love the lace and patterns. The panties fit perfectly as well as most of the bras.
Enjoy that I can shop or skip the month love the choices
I ordered a heart themed bra & panty set for a little romance and received them within the week
I find the Adore Me website easy to navigate, the information and pictures of the products are very helpful and the reviews very useful. I have only had to return one product for exchange, and the process was straightforward, easy and quick. I did once have a problem getting a promotional discount to work on the website, but a call to Adore Me was handled quickly and efficiently.
I have found a Adore Me and their website very user-friendly.
They tried to sign me up for a monthly subscription even after I specified the I didn't want it.
Hi,
Thank you for your review, we are very sorry to hear this!
It seems like you may have selected the VIP membership option when placing your order.
We do describe this program during checkout, with email correspondence after your first purchase and at the beginning of each month. This ensures you have all the necessary information to fully understand the VIP program. You have no obligation to buy or be charged every month. All you need to do is visit your showroom before the fifth and either shop or skip.
- You can also select the Pay-As-You-Go way to shop at checkout and enjoy great deals!
We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.
If there is anything that we can assist you with at this time, please email us.
Kind regards,
Adore Me
[email protected]
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi James,
Thank you so much for taking the time to review us.
We really appreciate your insight regarding our products and services as this will surely help us improve for our customers and offer a better shopping experience each time.
Therefore, your opinion has been forwarded to the relevant teams to be reviewed and taken into consideration.
Let us know if you have any questions! We're always happy to help.
Best wishes,
Adore Me
[email protected]