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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Georgia
1 review
0 helpful votes
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New customer
May 16, 2024

I like the variety in my Elite box! It allows me to try things that I would not normally try myself. My frustration was with bra sizing. I used the measuring chart on the website with poor fit. I had to exchange. I feel as I order more, I will know my size for this brand.

Date of experience: May 6, 2024
North Carolina
1 review
0 helpful votes
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Quality
May 16, 2024

Quality of items is not the best.
The bras I got were all made of synthetic fibers and the fitting is not great

Date of experience: May 6, 2024
Utah
2 reviews
0 helpful votes
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Love It
May 16, 2024

I am very pleased with the products & service from Adore Me! Everything item is high quality and reasonably priced

Date of experience: May 6, 2024
Illinois
1 review
0 helpful votes
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Easy process to cash out
May 16, 2024

I love the fact that you have bra sets that appear to the plus size community and it's so much easier to shop.

Date of experience: May 6, 2024
New York
1 review
0 helpful votes
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Mostly good. Some items are too small, some are too big, nothing washes well.

Date of experience: May 6, 2024
Vermont
1 review
0 helpful votes
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Great stuff
May 16, 2024

Most everything I have been sent I have loved, even the stuff I looked at and thought I don't think so! Looked great once I tried it on. I have been pleasantly surprised by how much I like the stuff. Even the stuff thst isn't right for me seems to still be great quality

Date of experience: May 6, 2024
Washington
1 review
0 helpful votes
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Flattering for all!
May 16, 2024

Adore me is a great place to buy lingerie! My husband adores all the sexy lingerie and I love some of the comfortable styles and everyday bras as well!

Date of experience: May 5, 2024
Alabama
1 review
0 helpful votes
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Adore Me
May 16, 2024

My experience with Adore Me has always been positive. Their lingerie is of high quality and at a fair price.

Date of experience: May 5, 2024
New York
1 review
0 helpful votes
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Great Customer Service
May 13, 2024

My package was never delivered even though USPS claimed that they did! I called the customer service representative was amazing not only did he listen he gave me credit and I was able to reorder everything again!

Date of experience: May 3, 2024
Pennsylvania
1 review
0 helpful votes
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Great products but...
April 24, 2024

I joined 5 years ago after seeing what a great deal it was - a new set of undergarments for a reasonable price and after buying 5 sets at full price, I would get one free. After the first couple of purchases, and their rise in popularity, the prices became less reasonable and everything seemed to be "on sale". This confused me as the agreement stated the sets had to be at full price. With only the very expensive sets displayed at full price, I inquired and was told that I had to purchase the sets at full price to eventually get the one for free. Still didn't answer my question but okayyy... I was eventually able to complete my end of the deal and as soon as the free set arrived, I cancelled my membership.

Date of experience: April 14, 2024
Desta W. Adore Me Rep
over a year old

Hello Jennifer,

Thanks for your feedback.

Your review has been forwarded to the relevant teams to be reviewed and taken into consideration.

We'll do our best to continuously improve the services and the products that we currently offer to accommodate our customer's needs and wants.

If there is anything that we can assist you with at this time, please email us. Our customer service is available to help you with any issues you may have.

Kind regards,

Adore Me
[email protected]

Pennsylvania
1 review
0 helpful votes
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Great Site and Prices
April 21, 2024

We have been nothing but happy with what we have received. Only issue was we ordered the wrong size once and they sent a replacement before ours was even in the mail to return! Excellent.

Date of experience: April 10, 2024
New Mexico
1 review
0 helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets credited towards your purchase of anything in the box. There wasn't anything in this last box that I particularly like but as to not have the styling fee go to waste I decided to keep a jogger and tank top set. The pants were too big so there's an option to exchange them which I do for a smaller size. During the check out it showed the joggers at full price but the styling fee was not credited. After contacting customer service I was told that the styling fee would not be applied since I did an "exchange". So in order to not lose the styling fee I would have had to have kept an item that doesn't even fit. Customer service didn't seem to care about this fact so I went ahead and canceled my membership.

Date of experience: April 9, 2024
Desta W. Adore Me Rep
over a year old

Hi Jessica,

Thank you so much for taking the time to review us.

Rest assured that we are following the feedback we are receiving, and we intend to act on it in no time.

Our main goal is for you to have an amazing shopping experience with Adore Me.

If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.

Best regards,

Adore Me
[email protected]

Ohio
1 review
0 helpful votes
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My review
April 14, 2024

I haven't been happy in months with the new sets. I haven't found a cute set in my size in over a year.

Date of experience: April 4, 2024
Desta W. Adore Me Rep
over a year old

Hello Keela,

Thanks for taking the time to review us!

We're really sorry to hear that.

We restock many popular items and drop a brand-new collection the first week of each month. You'll get the best selection of sizes, styles, and colors around then. Check back soon for more cute lingerie!

In the meantime, we'll share your feedback with the team to be
Reviewed and taken into consideration.

Please let us know by email if there is anything further we may do to help. Our customer service is available to answer any questions you may have.

Kind regards,

Adore Me
[email protected]

Arizona
1 review
0 helpful votes
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Best bras ever!
April 14, 2024

I've always hated the classic underwire bra. They were always too uncomfortable for all day wear. I have fallen ASLEEP in bras from this company! And so SO CUTE

Date of experience: April 4, 2024
Washington
1 review
0 helpful votes
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Just Okay
April 14, 2024

The one piece swimsuit I bought ran small even though I checked measurements and the second swimsuit didn't fit right. I wanted to return it but I never heard back from the company when I contacted them

Date of experience: April 4, 2024
Desta W. Adore Me Rep
over a year old

Hello Rachel,

Thank you for your feedback.

After initiating a more detailed investigation regarding your case, I was able to see you were assisted by one of our customer service representatives and we approved a return/exchange for your order.

- You can complete it with these useful steps: https://help.adoreme.com/hc/en-us/articles/4405267477271-How-do-I-exchange-my-item-

If we can help you with anything else, please do not hesitate to shoot us an email. We'll be more than happy to help.

Have an adorable day!

Best regards,

Adore Me
[email protected]

California
1 review
0 helpful votes
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Overall, I had a great shopping experience as well as customer service experience when I had to exchange my order for a different size. And the product I received is as exactly shown in the picture and as adorable as shown. Loved it and enjoyed wearing it

Date of experience: April 4, 2024
Texas
1 review
0 helpful votes
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Not good
April 14, 2024

The service is horrible. The products are repeated on elite. I got 3 boxes recently and they all had an item that I already owned. I don't need 2 and they wouldn't allow a refund or anything. I could only return it for a new color. Which I also didn't want. I wanted a new option. So i cancelled. I was tired of dealing with getting the same items all the time.

Date of experience: April 4, 2024
Desta W. Adore Me Rep
over a year old

Hi Leslie,

Thank you for taking the time to write this review. We are very sorry for the difficulties that you have encountered with your Elite membership.

We'll keep working to prevent this issue from happening as we want to ensure you love the Elite experience.

Feel free to let us know by email if you need help with anything else. We're always happy to assist!

Best wishes,

Adore Me
[email protected]

Minnesota
1 review
0 helpful votes
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Review
April 14, 2024

Very easy, reasonable prices,easy to return items,wonderful selection and sizes to choose from. I especially like the Elite bix.

Date of experience: April 4, 2024
Nevada
1 review
0 helpful votes
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Ok product
April 14, 2024

One of my bras has already messed up. The stitched fabric is coming un did.

Date of experience: April 4, 2024
Connecticut
1 review
0 helpful votes
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Get it, Girls!
April 14, 2024

Customer service is top notch! Anytime I have had an issue (very few) customer service was easy to contact, VERY pleasant and easy to deal with. They were quick to resolve my issue. Love the products- sexy and practical and fits perfectly if you follow the measurements they provide. I've been a customer for over 4 years and I've never been disappointed. I would have given 5 stars if there was a way to purchase panties to sets separately. My initial bras always last longer than my panties and at times I would like to replace the ones to sets I've purchased. Luckily there are enough new cute things every month to keep me coming back. Love AM!

Date of experience: April 4, 2024