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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Adore Me
July 7, 2015

I absolutely loved the service and product I received from this site. Definitely 5 star worthy!

Date of experience: July 4, 2015
Adore M. Adore Me Rep
over a year old

Hello Anastasia,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
[email protected]

Hawaii
1 review
7 helpful votes
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Adore Me takes your money and does not give it back.

If you sign up for a VIP membership you read all the benefits, but of course, not the fine print. Because you automatically assume that the site has good integrity. Well you were wrong.

Each month they take out $40 to turn into store credit. Great, you realize that and you go ask for a refund. They remind you you have 30 days to do it. Ok. So you ask to be taken off of VIP, you do not want $40 a month in store credit, ok the rep does that. The next month, another $40 taken out. You call, the same thing. This happens over and over again they DON'T TAKE YOU OFF OF VIP. I had to cancel my card because the their impotence and immoral burglary.

I don't want a copy and paste response from your rep saying, there's two options blah blah blah, 10 minute wait on the phone. No. There wasn't always a pay as you go option, AdoreMe included that after so many people complained.

The terms of the membership are ABSOLUTELY NOT clearly stated.

If I didn't get a refund within 30 days they, would turn it into store credit, that is store credit indefinitely. They do NOT give you your money back no matter what. The sales reps do not have that power over the phone. They take your $40 and it goes right to the company. Now I am forced to buy their products. How is that moral at all?

Not only that, to even look at their collection, you must create a membership or sign in. No one wants your spam mail, Adore Me. Please make some serious changes about refunds. It is so immoral what you're doing, you guys are robbing people.

Date of experience: July 3, 2015
Adore M. Adore Me Rep
over a year old

Hello Jane,

We are terribly sorry to hear you had an unpleasant experience, however it appears there was a huge misunderstanding.

First of all, all customers are given both VIP and Pay as you Go options at checkout and the terms are explained on the same page. Moreover, if you cancel your membership and you receive your confirmation, there are no more monthly charges for store credit. Please send us a private message mentioning the email address associated with your Adore Me account and we assure you we will investigate whether you have been misinformed by our representatives.

Also, all customers can simply cancel their membership online, by accessing www.adoreme.com/helpdesk; it is not necessary to contact us by telephone.

In regards to store credit beyond 30 days, customers are given the option to send an email to our claims department at [email protected] and request a refund, explaining the case and why they were not able to place their request within our 30 day limit. We will send a response within a maximum of 10 business days.

That being said, we apologize for any inconvenience this confusion may have caused you. Please let us know if you have any questions, we’d be happy to help!

Best,
Adore Me
[email protected]

Oklahoma
5 reviews
0 helpful votes
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I love it.
July 7, 2015

I love what I got shipped fast and I got it fast. Easy pay. And what i got was very soft and make be feel sexy, Perfect..

Date of experience: July 3, 2015
Adore M. Adore Me Rep
over a year old

Hello,

Thanks for reviewing us, we are so glad to hear that!

Our warehouse typically processes and ships an order within two business days, most U.S. orders are then delivered in five business days. We do our best to keep it quick!

Did you know we launch a new collection during the first week of each month? Check back soon for more cute lingerie!

XO
Adore Me
[email protected]

Arizona
1 review
0 helpful votes
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Excellent
July 7, 2015

I love the products and my boyfriend loves the products as well.

Date of experience: July 3, 2015
Georgia
1 review
0 helpful votes
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Love Adore Me!
July 5, 2015

Beautiful, sexy, AND comfortable bras, panties, and lingerie. I have purchased at least 15 sets and have loved all of them!

Date of experience: July 2, 2015
Adore M. Adore Me Rep
over a year old

Hello Beth,

Thanks for the review!

We’re happy to hear you had a great experience with us so far. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

Massachusetts
1 review
0 helpful votes
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Love Adore Me
July 5, 2015

I'm addicted! I haven't bought one piece that I haven't absolutely loved. Everything has fit perfectly, and every piece is gorgeous. Plus, I always receive my orders within a couple of days.

Date of experience: July 2, 2015
Adore M. Adore Me Rep
over a year old

Hello Rachel,

Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!

XO,
Adore Me
[email protected]

Wisconsin
2 reviews
3 helpful votes
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As a new AdoreMe customer, I was initially uncertain about this company. Thank you, AdoreMe, for proving your worth and making me a very satisfied long-term customer. Your customer service team helped guide me to the correct sizing and recommended bra/panty sets that I would be happiest wearing. (I'm a 58-year old grandma; so, I was concerned about age-appropriateness!) I am now a frequent shopper. (BOGO free was a nice added bonus during your Summer Sale.) Please continue to offer these beautifully made bras in my size (36G).

Date of experience: July 1, 2015
Adore M. Adore Me Rep
over a year old

Hi Patricia,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
[email protected]

Missouri
1 review
0 helpful votes
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Worth it.
July 5, 2015

I was a little bit irritated it took so long to get here but it was definitely worth the wait, I love my new outfit.

Date of experience: July 1, 2015
Maryland
1 review
0 helpful votes
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Love my new underwear!
July 4, 2015

I am so thrilled and pleased to be part of the AdoreMe family! Love the products and the great service!

Date of experience: July 1, 2015
Adore M. Adore Me Rep
over a year old

Hi Anitra,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

Indiana
1 review
0 helpful votes
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Easy peasy
July 4, 2015

Saw the commercial. Ordered the cutest set. Thanks

Date of experience: July 1, 2015
Georgia
1 review
0 helpful votes
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The selection of apparel was very large and gorgeous. The ordering process was simple and my set was delivered in 4 days.

Date of experience: June 30, 2015
Adore M. Adore Me Rep
over a year old

Hello Marquesta,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

Nebraska
1 review
0 helpful votes
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Love my new bra!
July 3, 2015

My bra and panty came in good time. I love the way the bra fits. True to size. Didn't realize the underwear was see through but very comfy. Very pleased with my purchase. I would recommend this set.

Date of experience: June 30, 2015
Adore M. Adore Me Rep
over a year old

Hi Lauren,

Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.

We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!

XO,
Adore Me
[email protected]

New York
1 review
0 helpful votes
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Great Style
July 3, 2015

An easy shopping experience and I loved the item I purchased - would definitely shop back again

Date of experience: June 30, 2015
Adore M. Adore Me Rep
over a year old

Hi Suzanne,

Thanks for the review!

We’re happy to hear you had a great experience with us. Hope we can impress you again and again!

XO,
Adore Me
[email protected]

Texas
1 review
0 helpful votes
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I had bought a set, panty and bra, for a female friend and I enjoyed watching her put them on and she let me take them off of her! :)

Date of experience: June 29, 2015
Washington
1 review
0 helpful votes
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Everything is great!
July 2, 2015

I have more sets from this place than I care to admit (an entire dresser full... not a drawer--the entire dresser)... great consistent fit, variety of styles and colors, just all around very happy with them!

Date of experience: June 29, 2015
Adore M. Adore Me Rep
over a year old

Hi Angela,

Thank you for the review! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!

XO,
Adore Me
[email protected]

Louisiana
1 review
0 helpful votes
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Adoreyou
July 2, 2015

I feel the sizes run a tad large in panties and bra but so comfy and gorgeous!

Date of experience: June 28, 2015
Indiana
1 review
0 helpful votes
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I haven't worn the set yet. Tried it on and immediately loved it.

Date of experience: June 28, 2015
Pennsylvania
1 review
0 helpful votes
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Awesome!
July 1, 2015

I love adore me! Everything fits perfectly, it looks great, I feel great in them and it's comfortable!

Date of experience: June 28, 2015
Adore M. Adore Me Rep
over a year old

Hi Kristina,

Thanks for your feedback.

We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.

XO,
Adore Me
[email protected]

Illinois
1 review
0 helpful votes
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Love 'em!
July 1, 2015

Everything I've bought has been INCREDIBLE! I have not had to return anything yet because the size guides with every outfit paired with reading the reviews to see if people find the outfit to be a little too big/small has been awesome!
I recommend it to all my friends and have ordered for a couple years now. I have no desire to try other sites. LOVE the cute, sexy, comfortable outfits. And the Corsets are sturdy. I've never ordered bras/panties, but the sleepwear and lingerie is amazing!

Date of experience: June 28, 2015
Adore M. Adore Me Rep
over a year old

Hi Carole,

Thank you so much for your kind words!

We’re always working on new features to help shoppers have the best. Experience. Ever. Did you know you can sign up for text alerts on your phone? Visit My Account, then click Notifications to turn on SMS alerts. We’ll only send important details about your order, your new showroom etc. Let us know if you have any questions!

XO,
Adore Me
[email protected]

California
1 review
0 helpful votes
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Happy
June 30, 2015

I love the quality of all the purchases I've made. True to size 95% of the time.

Date of experience: June 26, 2015