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From the business
Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
Business Highlights
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Adore Me Reviews Summary
Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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Everything went really smooth and the bra and panties fit really well and looked great!
The panties and bra fit perfectly. I loved the bathing suit I got.
The panties have all bee very lovely, and my fiance enjoys all that they bring
I have had only horrible experiences with this company. Their customer service (and I have talked to multiple people) is awful and rude and not helpful at all. They also require you to call their customer service, which takes at least 40mins on hold, to cancel your VIP bs membership. They're really just after your money and have no care for customer satisfaction.
Thank you so much! This is by far one of the best bras I've ever owned. The fit is perfect and so is the price. I've bought them from the fancy mall store for prices I'm embarrassed to even say that didn't fit as well. I will be telling all of my friends and family.
Hi Deborah,
Thanks for the review!
Did you know you could earn store credit just by sharing Adore Me with friends? Just visit your showroom to get your personal referral link, then share it with friends by email or social media. When a friend joins through your link, $15 is automatically added to your account and you can shop with it right away.
Let us know if you have any questions! We’re always here to help.
XO,
Adore Me
[email protected]
Fantastic. The items are of great quality. The customer service is excellent, and the discounts and special offers are refreshing.
Hi Anushka,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
Their lingerie and bra and panty sets are such nice quality! I love all the fabrics and they all fit perfectly. Such beautiful detail and colors. I will be buying all of my undergarments from here from now on!
They will NOT cancel a VIP membership. Customer service wait times are excessive (15 minutes and up) and that's if you don't get sent to the full voicemail box.
Can't cancel online. The products are cheap cheap cheap scratchy material and uncomfortable.
Hello Stacie,
Thank you for your review.
We are sorry to hear you were not satisfied with your Adore Me experience. Our goal is to provide you with excellent quality lingerie that fits perfectly and flatters completely every time you shop. While the vast majority of our shoppers are satisfied with the products, we understand that shopping online for intimates can be tricky and that is why we offer free exchanges. Our stylists on live chat are also ready to help with any information you might need.
Please not that it us not necessary to call to unsubscribe. Customers can always access our online helpdesk, here: www.adoreme.com/helpdesk, to learn more about the perks our VIP members enjoy or to unsubscribe.
Let us know if you have other questions! We’re happy to help.
Best,
Adore Me
[email protected]
I couldn't find my size online and when I sent an email, they were very helpful with providing alternative sizing.
Great company, they make it very easy to order. And the orders get to you very fast!
Hello Sarah,
Thanks for your feedback.
We’re glad you had such a great experience! Did you also know we have a new lingerie collection every month? Check back soon for more cute looks.
XO,
Adore Me
[email protected]
Hi Lizzy,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
I joined adore me in April... And well. I'm hooked! I've ordered 3 sets of bras and panties, 3 pairs of pajamas, and 4 sets of lingerie. All of it is made with the softest fabrics. Adore me's panties have the softest lace. The thongs blow VS outta the water. I have 3 items currently in my shopping cart :). ... So yea I'm addicted... But my hubby doesn't mind!
Hello Janet,
Thank you! We’re so glad to hear that.
We love getting feedback—let us know if you have questions while you’re browsing the site!
XO,
Adore Me
[email protected]
The website was easy to navigate. Tons of gorgeous selections to choose from. I like that AdoreMe has free return and exchange policy.
Hi Jen,
Thanks for the review!
We’re happy to hear you had a great experience with us. Hope we can impress you again and again!
XO,
Adore Me
[email protected]
The detailing of the lace and the pattern was so pretty and you can tell that it is a quality product. The matching panties are so cute and I love the cut of the cup on the bra. I'm wearing this beautiful matching set right now!
Hi Melissa,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
Everything from the website, to the packaging, to the actual product was great!
I have a hard time finding bras in my size, and usually when I do they are ugly. But the bra I bought from adore me is so comfortable and so cute!
Hello Melissa,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new bra.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
Love love loved it. The blue color is beautiful! Cup size was a tiny bit big but I'm very flat chested.
Hi Nicole,
Thank you for reviewing Adore Me! We are delighted to hear that you enjoyed your new lingerie set.
We are always happy to hear from satisfied shoppers. We have an adorable new collection on the website each month; share the great news with friends!
XO,
Adore Me
[email protected]
Though I had no issues while a customer, I decided to cancel my account because I received 13 emails from them in one day. Trying to cancel is where the nightmare started. I replied in the many emails that I wanted to cancel, but no response. I then read on their website that you had to "call". I then proceeded to call, only to be put on hold in excess of 20 minutes each time, and no one came to the line. The third time I sat on hold 47 minutes, and someone finally came the line, and began telling me all I was "losing" by canceling. When I reiterated yes, I wanted to cancel, the phone mysteriously hung up. I called back, this time recording it, waited 55 minutes, finally someone came on the line, gave them same what you are missing speech, and - imagine - the call mysteriously disconnected again! Stay away from this company at all costs! They will send you ridiculous amounts of email - communication to the excess - but when you want out, the communication will drop of total zero.
Hi Holly,
We’re sorry to hear you had trouble contacting us and we deeply apologize for the inconvenience.
Please note that you can easily unsubscribe online by visiting our helpdesk: www.adoreme.com/helpdesk
Let us know if you have other questions! We'd be happy to help.
Best,
Adore Me
[email protected]
The arrival of any package is great - but especially lingerie! The package was neat, the product had a flaw though. The bra was great, the panties had a small hole/tear in the seam. I'm not one to waste my time sending back an inexpensive item. I will order again.
Hi Tanya,
Thank you for letting us know, we’re sorry to hear that you received a defective product. Sending a damaged product from our warehouse is entirely unacceptable. Any further information you can provide to our customer service would be of assistance.
That being said, we encourage you to exchange this set. Ll the information you’ll need is available in your account. It’s easy—just log in, click My Account, click Returns & Exchanges, then follow the step-by-step directions.
Let us know if you have any questions! We’re always here to help.
Best,
Adore Me
[email protected]
This site alone cannot be real- I filed a complaint with the Better Business Bureau and found out that they have hundreds of complaints like mine: the company will send you a cancellation confirmation, then you will find out months later that you "took a pay vacation" and have racked up $100s of dollars in cheap lingerie. At first, you may think you made the mistake, but when it happens one and then two more times, and you have screamed at their poor customer service workers and have definitely NOT agreed to charge anything or maintain any sort of relationship with this cretin of a company that basically ends up stalking you, your inbox and your credit card, you realize this is how they do business. It must be the only way they can make money off selling cheap lingerie. I wrote them many times saying I have the cancellation confirmation an that I never want to hear from th ever again, only to find they have yet again charged my credit card.
This is not a real business. It is a scam.
The Better Business Bureau contacted them twice to "resolve the dispute" and they never even replied- because they're so used to it.
Do NOT get involved with this shady company. My cancelled bank account keeps sending me correspondence to let me know they keep trying to charge me. It's been THREE YEARS.
Hello,
We are sorry to hear you had an unpleasant experience, however it appears there has been a misunderstanding.
We assure you that as soon as the membership is cancelled and you receive a confirmation, you do not need to skip the month and there are no more monthly charges. As you have not provided a valid order number or customer id, we are unfortunately unable to investigate whether there was a problem with your account.
Moreover, if the VIP members choose to go on Payment vacation, they do not need to visit the site and shop or skip each month for the duration of the vacation (3 months). They enjoy all the benefits, obligation-free, and receive an email notification towards the end of the vacation indicating their Payment Vacation is ending. Customers automatically rejoin the active membership after this period.
Moreover, all customers are free to cancel their membership online at any time (except if they are enrolled in payment vacation or if their order is processing/in transit) by accessing the online helpdesk, here: www.adoreme.com/helpdesk
In regards to store credit beyond 30 days, customers are given the option to send an email to our claims department at [email protected] and request a refund, explaining the case and why they were not able to place their request within our 30 day limit. We send a response within a maximum of 10 business days.
That being said, we apologize for any inconvenience this confusion may have caused you. Please let us know if you have any questions, we’d be happy to help!
Best,
Adore Me
[email protected]
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katie,
Thank you for your review. We are terribly sorry to hear that you had a rough experience with our customer service team. We hold them to extremely high standards of performance and take complaints seriously. Being rude or unhelpful to a customer is entirely unacceptable, and we intend to investigate this case rigorously.
Please provide an order number in a private message and we would be happy to look into this for you.
Best,
Adore Me
[email protected]