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Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.
Our Story: https://www.adoreme.com/our-story
How The Membership Works: http://www.adoreme.com/how_it_works
Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]
www.adoreme.com
















Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.
This summary is generated by AI, based on text from customer reviews
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I needed to order 3 gift cards for Christmas, on the app, I was only "allowed" to add one to my order…the instructions said that I'd get an email with the gift card…it's been a month and it still hasn't arrived. And needless to say, I'm now glad that I was only order one and not the 3 that I needed or I'd be out $150 instead of the $50…and I'm still 3 gifts short in my planning. VERY disappointed.
Adore Me definitely caters to larger sizes, which I've found is a very common issue with retailers who claim to be inclusive. I'm glad they're including those sizes, but they tend to ignore the other end of the spectrum completely. I'm 5'6,103 lbs, wear a 28C bra and a 000 dress and pant, and it is nearly impossible for me to find anything that fits me. I know everyone hates when thin people complain, but please stop shoving down my throat how inclusive you are while making zero attempt to carry my sizes. At least their panties are no longer an afterthought designed for looks alone. Originally they were so scratchy and uncomfortable that I had to throw them away and keep only the bra / corset they were meant to match. They're still not great, but it's definitely an improvement over how horrible they were before. I do wish the colors in the pictures were true to life though - sometimes they are, and sometimes they're nowhere close. It's kind of a toss up as to what you get. I would absolutely never pay full price for their products, but occasionally they're worth it if you can find a good enough sale.
Hi Lauren,
Thank you for taking the time to share your thoughts with us. We truly value your honest feedback and appreciate your perspective on size inclusivity. It's essential for us to understand and address the diverse needs of our customers.
We're sorry to hear about the challenges you've faced in finding sizes that cater to your specific measurements. Your insights are crucial, and we'll certainly consider them as we work towards enhancing our size offerings.
We're glad to hear that there have been improvements in the comfort of our panties, though we understand there's still room for enhancement.
If there's anything specific you'd like assistance with or if you have further comments, please feel free to reach out.
Best regards,
Love the convenience of ordering online and receiving by mail in a timely manner… the style choices are amazing … I've never been disappointed…
Great customer service and always making sure the Customer is satisfied before ending the call.
Hi ADORE ME shoppers I've been with ADORE ME for almost 8 years because I really enjoy the product. I like the return policy and the variety of sizes of the product comes in. I hope they keep up the good work and I will continue to shop with the Adore me at any chance I get
I've been with ADORE ME for about 4 to 5 years never had to return any product that I have purchased from them please keep up the good work
I am a first time customer with AdoreMe. I don't typically buy things I see on TikTok, and I am aware that there is so much garbage product being advertised there. I took a shot because I found their line to be so beautiful.
I am truly impressed at the quality and beauty of the items I ordered. The fit was perfect and the fit guide was accurate. The price was amazing. I paid for rush shipping and I was doubtful as to whether it would arrive in time for my event, but my package made it here in just a couple of days.
I will definitely be purchasing from AdoreMe again.
I made a purchase a while ago, and now that they have my credit card information, they keep withdrawing money every month as part of their VIP program (Which I did not sign up for). And there is no way to cancel this. It's so annoying and I'm so upset that a company would handle my personal information like this. Stay away from this company
Hello Andrea,
Thanks for reaching out to us.
I'm happy to confirm that I processed a refund on your behalf.
You'll receive a separate email confirmation with the refund details.
I'm confirming that we've unsubscribed you from Adore Me's VIP membership and you're no longer a part of the monthly subscription.
**You're welcome to try our Pay-As-You-Go shopping option whenever you want (and enjoy great deals!), or our monthly Elite subscription service for monthly deliveries of curated box selections.**
Should you have any other questions—or interest in shopping with us again!—I'd be more than happy to help. We'll miss you!
Best,
Don't get the elite box unless you are okay with being charged for items you returned. I got a box, kept one item, but was charged for two, so I basically ended up with a $109 bra.
Hello Alex,
Thank you for reaching out to us regarding the Elite Box return and the billing discrepancy. We sincerely apologize for any inconvenience this may have caused you.
Upon reviewing your case, we have already processed a refund for the items that were returned but did not pass our warehouse inspection. Rest assured that the refund has been initiated, and you should see the credited amount reflected in your account shortly.
If there are any further questions or concerns, please feel free to reach out to our customer service team, and we will be more than happy to assist you in resolving any remaining issues.
Best regards
I am a new customer and have never bought lingerie before. I am obsessed with my new items and how well they fit! I am excited about my monthly subscription, too!
Every item is comfortable and fits perfectly. Products come in a very timely manner.
Received wrong and mismatched products, wrong colors, etc. some items (garter belt) were missing but they won't accept return because we washed the set before we realized the belt was missing
Decent quality for the price, offers inclusive sizing for those that need it.
We love the products and have been very satisfied over the years. The problem is their shipping. Our order last December took over a month to arrive. This year I chose Express shipping to prevent this. We are now on the final day of the delivery window and the product has not been shipped, and no one can give me any idea of when it will.
The sizing is accurate, the descriptions are true and the shipping is quick.
Everything sold is worth the price. Sales are great.
The bra comes with weird netting. It is not as pictured and is more of a full bra. Was very disappointed
My first purchase from Adore Me and this set is just as beautiful in person! It's a forgiving fit that I imagine would work on lots of body styles/sizes/types. It's just what I was looking for and can't wait to show my husband :)
My purchase was delivered to a neighbor with similar address and the Adore Me company was very responsive to helping me.
Answer: I was on hold for 30 minutes for 3 days in a row with no answer. I didn't speak to anyone. I was told through messaging with a stylist on the webiste that i could not call and speak to a manager. I did speak with a manager the last time i called and actually got through, because I was having a fit.
Answer: I contacted the BBB & AdoreMe chose to ignore my complaint. They never addressed my issue. This company should not be trusted & has horrendous & rude customer service.
Answer: The package has the company name on it.
Answer: Don't order from them, they will not ship it
Answer: Hello Nancy, thank you for your question! Yes, you can always choose the Pay As You Go option upon checkout.
Answer: Yes but they will keep charging her automatically if she uses it. If she wants to stop the automatic subscription she needs to spend it and then cancel her subscription after the stuff arrives. If they charge her again you can dispute the charge with them within 30 days to get a refund. Honestly you'd be better off letting your credit card company handle it/dispute it.
Answer: Keep calling. It's your only way to stop the madness. Insist on staying on the phone until you receive the confirmation email. Adore Me is the biggest scam ever. I'm reporting them to the attorney general.


Hello Tracy,
Thanks for letting us know about your E-Gift Card.
Sorry to hear you didn't receive your E-Gift Card email.
***To make sure we eliminate all possibilities - please check your email address's spam/trash/junk folder to see if it landed in there.***
If that's not the case, you can either contact us by email at [email protected] or reach out to us at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. (EST) for more information. And don't stress about carving time out of your schedule - the average wait time is under 1 minute!
Also, if you need assistance with anything else, please let me know. I'm happy to help!
Best,