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Adore Me

adoreme.com
lounge, swimwear, active womenAge 26-45, 46-60
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From the business

Adore Me is an online subscription-based lingerie boutique, selling high quality designs for a fraction of the price. Dedicated to flattering looks with the perfect fit, Adore Me carries a wide range of styles to suit every woman. With bras in sizes 30A-42I and negligee from XS-6XL, these gorgeous styles are rocking the intimates industry.

Our Story: https://www.adoreme.com/our-story

How The Membership Works: http://www.adoreme.com/how_it_works

Questions, comments? We want to hear from you!
Live chat on site
1-800-433-2367 (8:30-8:30 M-S EST)
[email protected]

www.adoreme.com


adoreme.com
+1 800-433-2367
USA
Adore Me is part of Victoria's Secret
Founded in 2012
Clothing item from Adore MeFashion apparel by Adore MeMerchandise from Adore Me clothing lineAdore Me fashion product

Business Highlights

General

Parent Company: Victoria's Secret
Year Founded: 2012
Target Gender: women

Shipping

Shipping Cost: free
Free Shipping: yes
Shipped From: USA (New Jersey)

Returns

Return Policy: not free
Return Instructions: will not accept items where the garment tag has been cut or removed, as well as panties and swimsuits where the protective adhesive strip had been removed
Return Cost: restocking fee

Sustainability

Recycling Program: no

Product

Style: lounge, swimwear, active
Body Fit: regular, petite & short, plus size
Available Sizes: Women's (XS, S, M, L, XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 800-433-2367
Support Email: [email protected]

Payment Options

Payment Methods: card payments, Google Pay, Apple Pay

Membership Programs

Rewards Program: Mr. Rebates, TopCashback, Swagbucks

How would you rate Adore Me?
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Adore Me Reviews Summary

Adore Me generally enjoys a positive reputation among customers, particularly for its diverse product range, affordability, and quality. Many shoppers appreciate the unique designs and the ease of the ordering process. However, concerns frequently arise regarding shipping delays and the challenges associated with returns, which can detract from the overall experience. Some customers also express dissatisfaction with the subscription model and the perceived quality of certain fabrics. Overall, while Adore Me excels in product variety and customer service responsiveness, there is room for improvement in logistics and communication regarding order fulfillment.

This summary is generated by AI, based on text from customer reviews

service
918
value
727
shipping
742
returns
399
quality
1,771
This company does not typically respond to reviews

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Gift Cards not received
January 8, 2024

I needed to order 3 gift cards for Christmas, on the app, I was only "allowed" to add one to my order…the instructions said that I'd get an email with the gift card…it's been a month and it still hasn't arrived. And needless to say, I'm now glad that I was only order one and not the 3 that I needed or I'd be out $150 instead of the $50…and I'm still 3 gifts short in my planning. VERY disappointed.

Date of experience: January 1, 2024
Desta W. Adore Me Rep
over a year old

Hello Tracy,

Thanks for letting us know about your E-Gift Card.

Sorry to hear you didn't receive your E-Gift Card email.

***To make sure we eliminate all possibilities - please check your email address's spam/trash/junk folder to see if it landed in there.***

If that's not the case, you can either contact us by email at [email protected] or reach out to us at 1.800.433.2367 Monday – Sunday 8:30 a.m. – 8:30 p.m. (EST) for more information. And don't stress about carving time out of your schedule - the average wait time is under 1 minute!

Also, if you need assistance with anything else, please let me know. I'm happy to help!

Best,

Ohio
1 review
0 helpful votes
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Awesome!
January 1, 2024

The pieces fit me, they are well made and make me feel good about myself.

Date of experience: January 1, 2024
Florida
2 reviews
0 helpful votes
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Adore Me definitely caters to larger sizes, which I've found is a very common issue with retailers who claim to be inclusive. I'm glad they're including those sizes, but they tend to ignore the other end of the spectrum completely. I'm 5'6,103 lbs, wear a 28C bra and a 000 dress and pant, and it is nearly impossible for me to find anything that fits me. I know everyone hates when thin people complain, but please stop shoving down my throat how inclusive you are while making zero attempt to carry my sizes. At least their panties are no longer an afterthought designed for looks alone. Originally they were so scratchy and uncomfortable that I had to throw them away and keep only the bra / corset they were meant to match. They're still not great, but it's definitely an improvement over how horrible they were before. I do wish the colors in the pictures were true to life though - sometimes they are, and sometimes they're nowhere close. It's kind of a toss up as to what you get. I would absolutely never pay full price for their products, but occasionally they're worth it if you can find a good enough sale.

Date of experience: January 1, 2024
Desta W. Adore Me Rep
over a year old

Hi Lauren,

Thank you for taking the time to share your thoughts with us. We truly value your honest feedback and appreciate your perspective on size inclusivity. It's essential for us to understand and address the diverse needs of our customers.

We're sorry to hear about the challenges you've faced in finding sizes that cater to your specific measurements. Your insights are crucial, and we'll certainly consider them as we work towards enhancing our size offerings.

We're glad to hear that there have been improvements in the comfort of our panties, though we understand there's still room for enhancement.

If there's anything specific you'd like assistance with or if you have further comments, please feel free to reach out.

Best regards,

Florida
1 review
0 helpful votes
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Great products at a good price!
January 1, 2024

Love the convenience of ordering online and receiving by mail in a timely manner… the style choices are amazing … I've never been disappointed…

Date of experience: January 1, 2024
Texas
1 review
0 helpful votes
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Adore Me Size 16
January 1, 2024

Great customer service and always making sure the Customer is satisfied before ending the call.

Date of experience: January 1, 2024
New York
1 review
0 helpful votes
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Great
January 1, 2024
Updated review

Hi ADORE ME shoppers I've been with ADORE ME for almost 8 years because I really enjoy the product. I like the return policy and the variety of sizes of the product comes in. I hope they keep up the good work and I will continue to shop with the Adore me at any chance I get

Date of experience: January 1, 2024

Great
June 14, 2021
Previous review

I've been with ADORE ME for about 4 to 5 years never had to return any product that I have purchased from them please keep up the good work

Date of experience: June 14, 2021
Virginia
1 review
0 helpful votes
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So impressed
January 1, 2024

I am a first time customer with AdoreMe. I don't typically buy things I see on TikTok, and I am aware that there is so much garbage product being advertised there. I took a shot because I found their line to be so beautiful.

I am truly impressed at the quality and beauty of the items I ordered. The fit was perfect and the fit guide was accurate. The price was amazing. I paid for rush shipping and I was doubtful as to whether it would arrive in time for my event, but my package made it here in just a couple of days.

I will definitely be purchasing from AdoreMe again.

Date of experience: January 1, 2024
Canada
1 review
0 helpful votes
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I made a purchase a while ago, and now that they have my credit card information, they keep withdrawing money every month as part of their VIP program (Which I did not sign up for). And there is no way to cancel this. It's so annoying and I'm so upset that a company would handle my personal information like this. Stay away from this company

Date of experience: December 23, 2023
Desta W. Adore Me Rep
over a year old

Hello Andrea,

Thanks for reaching out to us.

I'm happy to confirm that I processed a refund on your behalf.

You'll receive a separate email confirmation with the refund details.

I'm confirming that we've unsubscribed you from Adore Me's VIP membership and you're no longer a part of the monthly subscription.

**You're welcome to try our Pay-As-You-Go shopping option whenever you want (and enjoy great deals!), or our monthly Elite subscription service for monthly deliveries of curated box selections.**

Should you have any other questions—or interest in shopping with us again!—I'd be more than happy to help. We'll miss you!

Best,

Texas
1 review
0 helpful votes
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Elite Box Mishap
December 29, 2023

Don't get the elite box unless you are okay with being charged for items you returned. I got a box, kept one item, but was charged for two, so I basically ended up with a $109 bra.

Date of experience: December 21, 2023
Desta W. Adore Me Rep
over a year old

Hello Alex,

Thank you for reaching out to us regarding the Elite Box return and the billing discrepancy. We sincerely apologize for any inconvenience this may have caused you.

Upon reviewing your case, we have already processed a refund for the items that were returned but did not pass our warehouse inspection. Rest assured that the refund has been initiated, and you should see the credited amount reflected in your account shortly.

If there are any further questions or concerns, please feel free to reach out to our customer service team, and we will be more than happy to assist you in resolving any remaining issues.

Best regards

Ohio
1 review
0 helpful votes
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LOVE Adore Me!
December 16, 2023

I am a new customer and have never bought lingerie before. I am obsessed with my new items and how well they fit! I am excited about my monthly subscription, too!

Date of experience: December 16, 2023
Illinois
1 review
0 helpful votes
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Satisfaction Each time!
December 15, 2023

Every item is comfortable and fits perfectly. Products come in a very timely manner.

Date of experience: December 15, 2023
Texas
1 review
0 helpful votes
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2 separate orders, both had problems
December 20, 2023

Received wrong and mismatched products, wrong colors, etc. some items (garter belt) were missing but they won't accept return because we washed the set before we realized the belt was missing

Date of experience: December 13, 2023
Texas
1 review
0 helpful votes
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Decent quality for the price
December 13, 2023

Decent quality for the price, offers inclusive sizing for those that need it.

Date of experience: December 13, 2023
New Mexico
1 review
0 helpful votes
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Awesome
December 13, 2023

Great products and wonderful company to work with!

Date of experience: December 13, 2023
Minnesota
2 reviews
0 helpful votes
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Would be 5 stars
December 20, 2023

We love the products and have been very satisfied over the years. The problem is their shipping. Our order last December took over a month to arrive. This year I chose Express shipping to prevent this. We are now on the final day of the delivery window and the product has not been shipped, and no one can give me any idea of when it will.

Date of experience: December 13, 2023
North Carolina
1 review
0 helpful votes
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Very pleasantly surprised
December 13, 2023

The sizing is accurate, the descriptions are true and the shipping is quick.

Date of experience: December 12, 2023
North Carolina
1 review
0 helpful votes
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Very satisfied
December 12, 2023

Everything sold is worth the price. Sales are great.

Date of experience: December 12, 2023
Kentucky
1 review
0 helpful votes
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Not as pictured…
December 12, 2023

The bra comes with weird netting. It is not as pictured and is more of a full bra. Was very disappointed

Date of experience: December 12, 2023
Illinois
1 review
0 helpful votes
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LOVE
December 12, 2023

My first purchase from Adore Me and this set is just as beautiful in person! It's a forgiving fit that I imagine would work on lots of body styles/sizes/types. It's just what I was looking for and can't wait to show my husband :)

Date of experience: December 12, 2023
Nebraska
1 review
0 helpful votes
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Loved my purchase
December 12, 2023

My purchase was delivered to a neighbor with similar address and the Adore Me company was very responsive to helping me.

Date of experience: December 12, 2023