Acorn TVReviews 259

we subscribed to the service but could no get it to work on Apple TV so canceled almost immediately. Acorn continues to bill each month. As other users have noted, customer service is appalling. I would say that it is set up deliberately not to help; I have called multiple times and one of two things happen: 1) the customer service rep claims she/he cannot hear you and hangs up 2) you get transferred to voice mail, and are promised a call back. Never happens. My cc company now automatically credits the charge - don't understand why they cannot block the charge altogether, but seems like they cannot.

The content looks great, if you can get it to work, but it doesn't. Trying to get customer support will enrage you. I've tried email and phone calls multiple times. You get no response by email and the run-around by phone. What you will get, months later, is an automated email saying your ticket was closed, just to rub your nose in it. Just awful. I'm cancelling after my subscription has ended and I anticipate a billing problem at that time, based on the other reviews. Avoid this company at all costs. It's a honey pot.

As other reviewers have stated, the content offered by Acorn TV is excellent but the streaming service is highly unreliable. Constant loading, buffering and crashing issues. Plus, their customer service is just awful. When I contacted them with a problem it took them a month to respond by email and the solution wasn't even for the problem/question I had. They also do NOT refund their annual membership fee when you try to cancel. They also don't contact you when it's time to renew your membership (it lasts only the year and doesn't auto-renew). When my membership is up, I'll give this a pass and access some of the Acorn content thru Amazon's subscription service.

I have been wanting to unsubscribe since last summer. After three tries to get a response via the contact-us form on their site, I finally told them I was starting a screen-shot trail of my contacts to them, so I can document their non-responsiveness for my credit card company. That got them to finally email me that they had "started a support ticket" and would get back to me. Based on these reviews, I won't hold my breath. But now I have a documentation trail, which I will be using with my cc company to get them to refuse Acorn's charges (unless they miraculously actually do engage with me). Awful company.

For 1 year i subscribed to acorn tv and was pretty good but after i renewed it all went to hell. Had to subscribe twice and still waiting for refund. Also while waiting tried to watch programs and screen would freeze every time i wanted to watch. So besides having two paid year subs. I still not able to watch. Every time a called tech support they put me on hold forever or told to leave message and they didn't ever get back to me. Wrote company and still no satisfaction. If not resolved in next two weeks will go to small claims court in ohio.

Constant problems, both on-line and on Smart TV. Have repeatedly reported problems, received one ineffective response, around 5 responses have been ignored. On-line, lets me sign in then only lets me view trailers. On smart TV (Samsung) picture freezes, jumps/skips every minute or so... impossible to watch a program. I have asked, twice, if they are having a problem with their App written for Samsung TV, no response. I have Netflix, Amazon Prime, Hulu, Direct TV and all work fine. Have told Customer Service this several times. Their response? No answer.

Love the shows available on the site. Works pretty much seamlessly on multiple devices such as windows machines and ROKU. Painless to set up. However, 10 days ago my login password stopped working on all devices except my windows machine. DOn't know if I forgot the PW or what. I use the reset password function on the sign in screen but never get the password reset email. I do know my email is the correct email for this Acorn account since at least that is acknowledged as valid. Tried their tech service number, but all I get is VM. Good luck getting help if you ever need it. Their support sucks the big one...

I wrote this E-mail to ACORN awhile ago. Still no response: Dear ACORN:

I am not a happy customer. I placed an order via mail on November 18th for a Irish Walking Sweater that cost me $169 (including shipping). A few weeks ago, I received an E-mail informing me that the sweater was back-ordered and I would get it by Christmas. Last week I called a customer representative who told me it was in transit and I would have it by today, Tuesday, December 22.

So far, the UPS, the FED Ex and the USPS have come down my street and no sweater. I just called an ACORN customer representative again who now tells me that the sweater was back-ordered for a second time and I would not be receiving the sweater until January 15h, the earliest.

I sent an E-mail to you ab out 10 days ago inquiring about the arrival of the sweater. You have not replied. You never informed me about the 2nd back-order. Instead I am re-assured that it is in transit to be delivered by today. Have you noticed the date? Today? It is December 22 and this sweater is a Christmas gift. I certainly ordered it in a timely fashion - November 18th, and you certainly took my money in a timely fashion. I am very dissatisfied with your customer care. You have not been upfront with me nor responsive the way any retail business should be to a paying customer.

Anthony J. Sclafani