Acorn TVReviews 259

Non-existent customer service/tech support. Impossible to get a reply. Finally got through by phone after many, many tries, and was told that "the" tech support person wasn't there.

I do everything they say, specific browser, clear cache, etc. Still very unreliable. Update: They suggested Chrome. Turns out Safari was the correct browser. Works better now.

I have tried to log in several times over the last 2 hours and nothing is happening.
After reading all the negative reviews, I am considering cancelling my account. Great shows if I could only see them...

Acorn offers wonderful BBC content, much of which is old and has been on PBS. Customer service is slow, often is a computer-generated email, and it misses the target. I enjoyed the programs for 2 years. Best to buy this month-by-month and expect little if any help with problems, especially their accounting!

I WAS NEVER ABLE TO GET SIGNED IN THRU MY ROKU. THEY TOOK MY ROKU INFORMATION AND STARTED BILLING ME FOR AN ACCOUNT. VERY WRONG! THIS SITE WONT LET ME ENTER UNLESS I GIVE A STAR!

The programs are excellent,
Customer service has gone from fragmented to none at all I've been trying to get a responce for two months concerning streaming problems

Shows are great. Terrific. FANtastic.
BUT, the support sucks big time.
I'm having trouble watching on my Samsung Smart TV.
Sent 4 inquiries in the past 4 weeks, got 4 responses that the e-mail was received and an Acorn representative will respond to your request shortly. Not a word yet and the problem persists. They should do better.
No way to get a human on the phone.

Totally disgusted in NJ.

I have tried twice to get this going. The trailers work, so you sign up and pay your money. The the videos do not load. They never respond to service requests but rest assured you will get regular emails promoting their so called service. This is a seriously rubbish company and web site.

A long time ago I took a subscription to ACORN and it was terrible and I cancelled.

I just discovered that they have been charging my Amex card every month for $4.99 which I put in immediate dispute.

Their service is terrible and beware if you have them and cancelled them. Put a block on your credit card.

This company has the worst customer service EVER. You can't call in the early evening and speak to a human being. What is this, 1960? They tell you to go online, but I am having a login problem. When you use the standard "I forgot my password" function, so common today, it DOES NOT WORK. They send you a new password, and it is not recognized on the website. I tried it twice. What is with these people?

Can't imagine how Acorn can increase its membership with the total disregard they have for their customers. Lack of response to customers queries, programs that don't start, or don't fill the screen. Some stop in the middle of a program. Are you there? You offer good British programs, but seem completely unaware of your programs that fail time and time again.

I'm going to cancel even though I love the offerings. This service is awful. Streaming just stops in the middle of watching. No way to correct other than start over... and last two days it isn't working at all. I get a black screen when I try to watch a show..

Oh, just miserable streaming of the best programs. So very frustrating. Absolutely the worst. I even upgraded my wifi service so I could watch these programs, what a waste.

But how can I ignore the overwhelming negative reviews re. Abysmal customer service?

Acorn: when you improve customer service I'll look again...

I have made 2 complaints about programs having problems loading while viewing. Never had any response from Acorn. It is the only streaming service that I have trouble with.

Although I enjoy some of the shows they offer, what I don't enjoy is the fact that the show I am watching all of a sudden jumps to the end, or it just stops anywhere in between. This happens on a regular basis.