Acorn TVReviews 259

I really like the Brit TV and movies. However, I'm amazed at what terrible service, and what a chaotic website Acorn TV offers. As for service, don't expect to ever get a response from any email you send them on the Contact Us page. In the rare instance of getting a response days or weeks later, it will have nothing to do with what you asked.
As for the website, they continually put up selections that they don't have--click on it to watch it and you get "you must have typed it in wrong, no such page." Or the other frequent one--that it's available only it's not. It's coming, only it's not.
Amazing how little they care about decent customer service!

I remember when I signed up for the free trial only to watch Doc Martin, then I liked what was in their content so decided to keep the subscription, but I just called to switch over to a 12 month customer because it's cheaper than monthly and I cannot stop watching all this good videos!

For five dollars a month there is no comparison for the value. I have been a customer for a few years now, and I have have enjoyed the countless hours new content every week! I have had an issue with billing once, so I contacted the service department who were able to locate the problem and give me a refund. They even gave me an extra month due to the hassle! I couldn't have asked for a more courteous exchange! Would HIGHLY recommend this to my friends.

I recently signed up with Acorn.tv and was trying to download on my iphone... I called in-they knew exactly how to walk me through downloading the app and even sent a follow up email with additional instructions because I said I wanted to watch on my Kindle Fire also. The programs have been entertaining so far and I am hook'd on the ease of use. Thank you Acorn for providing a worthwhile service at an affordable price that is easy to use for all.

I have had Acorn subscriptions off and on since 2013. After an "off" period due to heavy work schedule, I recently renewed so I could catch up on a couple of series that are not available elsewhere. Much to my dismay, I've discovered that the streaming feature has apparently gone straight downhill, with numerous lags, stalls, and skips.

Since I renewed the subscription in October 2016, I have noticed buffering problems that were never there in past subscriptions. Also, the episodes will sometimes suddenly freeze, then abruptly skip ahead to the end of the episode, bypassing the stuff in the middle. But the worst problem happens if I try to pause the show in mid-episode (to answer the phone, grab a cup of coffee, etc.) and then resume play after a few minutes. Some of the time, the audio resumes playing but the video picture remains frozen, but most of the time, the episode just won't restart. I have to reload the site, clear the cache and all cookies, and then restart. At which point, the episode resumes playing from the very beginning and there is no way to fast forward to the point where it left off. Very frustrating. I see by numerous forum posts, here and on other sites, that this is an ongoing problem but Acorn is apparently unable or unwilling to fix it. I sent a complaint several weeks ago but received no response. After another week of very frustrating "service" and no way to speak to a human being at Acorn about the problem, I'm about to cancel my account and request a refund for the remaining portion of my yearlong subscription.

I am a newer subscriber to Acorn TV and thoroughly adore all the programs. It has a wide range of programs to peak all interest.
Being able to view all my favorites on the go is wonderful. I watch it on my Apple Ipad, Iphone 6S, and my PC.

If you've never checked out Acorn TV your missing out.

Melissa, VA

What idiots designed the UI? No one with 1/2 a clue that's for sure. Playback REGULARLY (4-6 times in an hour episode) jumps to the end and you need to restart the program then fast forward to where it failed. It doesn't remember where you were and FF is unreliable. Sometimes it jumps a few seconds, sometimes 30 seconds, other times it'll jump to the end.

No preview window when fast forwarding so you have no clue where you are. Recently watched list does not populate.

Emailed them with my concerns (we are on our week free trial). ZERO response. So what will their service be like if we're paying? Well, guess it couldn't get worse!

Absolute rubbish!