AAAReviews 184

I have been a loyal member of AAA for the past 14 years and have seen their services decline sharply. Today I required a tow only to realize you can't speak to an actual person. All communication is conducted through texting and automated voice messages. It took this pathetic company 2 hours to inform me that I was in the queue and more information would follow. That never happened! I was forced to take action and resolve the situation on my own. Thank goodness I'm resourceful and mechanically inclined. I was able to get myself back on the road without the assistance of AAA in about 4 hours.

This company is not to be trusted or relied upon! If I could assign a negative number to this review, I would. Needless to say, I'm canceling my membership and will seek a competent company who respects and responds to its clientele with "real people" when they're in most need. Do yourself a favor and put in the hard work and research as I plan to do in search of a firm who provides exceptional customer service during the most dangerous and dire circumstances. Goodbye AAA, bankruptcy awaits you!

This is not the AAA that you remember from years gone by. It's a horribly abusive and corrupt company. I was a member since 2006 and this year noticed on my web portal there at least a dozen tows listed on one of my cars that I'd never had towed. They refused to give me any records whatsoever about it and continued to refer to an associate (?) What the heck is an associate? It's my account it was always my account and my car and it was not towed 12 times, and there are 4 listed for one day. The company is secretive and deceptive and I have no idea what deceptions or frauds they have going on there but by all means I'm entitled to have my own records. Which they won't give me and keep lying about. Someone here is up to no good and belongs in prison.

I hate dealing with insurance companies, but recently had a hail clam with AAA insurance and it could not have been any better. They inspected the damage and Stuart Sussman my adjuster was great to work with. I sent the information he ask for and was mailed a check. I rarely write reviews, AAA insurance ans Stuart were a pleasure to work with and wanted to let others know that AAA is a great company to work with. I would like to thank Stuart Sussman and AAA insurance for exceptional service they provided.

Over 6 hours to come to me with a tow truck... no calls no nothing just left me waiting well over 6 hours it was 130am wen i called 630 am when i got picked up... HORRIBLE SERVICE

My car got stuck in the snow and I called AAA to pull me out. I have been a customer for 7 years. They told me that l was at the bottom of the queue as they didn't consider me a priority. That was 2 days ago and my car is still stuck in the snow. My son got seriously ill and to be admitted to the hospital and I had to call an ambulance to get him there! Do not waste your money on AAA. Find someone that will actually show up.

I called for assistance at my home with a flat tire on Monday Jan 15th at 4pm. They told me I would have help by 11pm that evening. As of Wednesday the 17th at noon they still have not come despite at least a dozen calls asking and pleading for an ETA. It is cold where I live and they keep telling me that they have a back log of other calls to get thru before they can get to me. I've been waiting almost 48 hours! I finally called my personal insurance company and they got a service technician to my home within 90 minutes. Funny that my personal insurance company road side service didn't have a backlog of other people and got to me so quickly?!?!

I had three recent service requests and two of them were horrible experiences. First request, my wife was stranded on a major highway less than a mile from an exit. It took the service folks 2.5 hours to reach her regardless that they called 2 hours earlier saying they were on their way and would be there in 10 minutes. Once AAA sends a service tech they wash their hands of the experience. She waited in the rain over 2 hours for the tow to take place. I sent an email to the corporate office, it took them over a week to respond. And not much sympathy from them at all.

Second issue, I called AAA at 9:30 a.m. and they took all of my information, transferred me to another AAA location, they asked me again for all of the same information, including where my vehicle was stranded. Long story short, 7 hours later at 4:45 pm still no pick up or service from AAA. No communication or follow up. I had to call AAA again and reenter all of my information, no apology, no compassion, just robotic name and card number sir. No concern that somebody dropped the ball earlier and left me stranded all day. My car sat there for 7 hours and now I have to rent a car because the service station will be closed by the time my car gets towed to them. AAA should be named FFF because that is the grade they get for customer service an F!

12/28/23.I'm a member,so I call for information about a cruses. She was nice talking but she couldn't find any of my information. She ask for 3 minutes to find out why. It was clear from the beginning that she didn't want to deal with it. I waited for 35 minutes then she hung out.this the # I called*******8031
2:42.pm

Coming through Atlanta last night. Had a flat on the north side of Atlanta, busy 4 lane road. I'm 70 years old and on a walking cane. I called AAA and they said I would hear something shortly giving me details about when I could expect service. Waited nearly an hour and NOTHING! I called them back and they said they were working on it. In the meantime, my wife and I are sitting on the side of a very busy 4 lane. Traffic whizzing by. Very dark area. Really did not want to get out of the car. Finally after 2 hrs. We found another roadside service on Google and called them. A very nice man said he would be there in 15 minutes. He was prompt and very courteous! Got the job done and had me ready to go back on the road in 20 minutes. Still NOTHING from AAA. Willl NOT renew my membership!'

So the only way u can undestand the quality of company is when u have some problems.
Got accident and try the basic staff and every step was just WRONG. Aaa called me everyday with the same stuppid questions which I completed and answered 10 times. They don't have Data Base to keep it. Another day and another stuppid AAA representetive will call you with the damp questions over and over again. Unbelievable stupidity in 2023 where we have AI all over. This company still work like from 1980. In the end of the day they send check with 2 names on it, one auto repairs and one on my name which bank just refused. They claimed its a company policy now. One month passed and I still can't get funds for repair. What a GARBAGE COMPANY. Stay away!

I put in a request at 8:30 am and at 11:30 I started to call. I called again at 12:30 when I still hadn't been called after being told 2 x 45 minutes away. I then called the service provider myself and they had no one who knew how to open the hood of a 911 Porsche if it didnt have power. I googled it and have 200 UTUBE videos on the subject. The service provider canceled the service call after I waited 5 hours for someone to come I was also disconnected while the had me hold for an update 3 times

Terrible experience in settling a claim. They don't do anything. I, Myself need to do everything for them to start working on my case. From getting the police report to contacting different insurance for some updates. How to resolve my case. The Representative is rude and inconsiderate about how i feel. All they care is to get money, but when the time comes that i need help, they dont do anything. Waste of money. I feel like im not insured at all. Like im paying for nothing!

I've been with AAA for nearly two decades. I rarely have to use it, but it's my "peace of mind", and until today it's been worth the cost for that peace of mind. Two days ago, I made an appointment to have my car (dead battery and broken hood latch) picked up and taken 15 miles to my preferred mechanic for repair. I set my appointment for pickup between 6 and 8AM. No show by 8:10, so I tried to reach AAA for an update...and to be sure that my request was actually going to be acted on. There is NO WAY to speak to a human except during office business hours. Not on-line, not on my cell. I know my request was processed because they send you a useless link to confirm to, but it doesn't actually show who is responding or when...or if they actually plan to show up. It took 2 weeks to get an appointment with my mechanic, now AAA is a no show to get my car there, and no way to figure out what's going on because there is no way to speak to a human in the time frame that my pickup was supposed to happen. Thank GOD I'm not stuck on a highway somewhere hoping they show up. My 67 yr old sister and her two dogs were stuck last august in 100 degree temps on I95, and AAA failed to show up at all...she waited FOUR HOURS, and nothing. No text, no response by anyone at AAA, and she finally had to get assistance from a police officer who was worried about her and the dogs and took time out of his day to drive to an area, non-AAA towing service and get a truck out.( they were there within 15 minutes...) She could easily have had fatal consequences from AAAs lack of respose, and they never even explained what happened. I had intended to not renew, but I've been on auto renewal for a long time and forgot. I will be changing that today. There are other emergency service providers, and I will be joining one of them. Don't waste your money on AAA, because they do not provide the services they promise. And they don't care if you live or die while waiting for them to not show up.

Unethical company. AAA tech JH took my battery still under warranty, would not leave me my property that was legally mine with core charge, it was escalated and the management or supervisor Bob who handled the situation belligerently and never followed through on what he promised, hassled the dealership who was dealing with car, and never got back to me as AAA said he would on the BBB complaint I filed. From start to finish it was abysmal service. The tow truck driver was great. I've been a member over 20 years, will not review as the last two years service has suffered greatly.

AAA sent a tow driver to a restaurant where our car broke down. The driver was supposed to tow our car to our dealer, but the car never got there. Spent six days on the phone with AAA, tried calling the tow company, but their voice mailbox was always full, their address listed on Google was an auto parts store who knew nothing about this towing company. I asked AAA to contact the tow driver to see where he took our car. Their answer was "he said he towed it to the dealer". I then asked to have the driver take a picture of where the car was towed, but never got it. After six days, we finally got the police involved, who found our car at a dealership a mile from ours, a Toyota dealer (ours is a Nissan). Trying to talk to a real person at AAA is nearly impossible. I was on hold for as long as 30 minutes only to be told I had to be transferred, then waited another 30 minutes. They couldn't care less about the fact that we were without a car for almost a week. Worst customer service ever. Will find another company.

My daughter and i, waited for an hour and a half, on the side of the highway. They kept calling me back stating there was a high call volume! I canceled and ordered my own tow truck. It was there in no time! So much for high call volume! This isn't their first time, I won't be renewing my membership.

I just had an appalling experience trying to cancel my Mom's AAA insurance after she developed dementia and stopped driving. They threw up every barrier to what should have been a simple process, and even refused to accept my Power of Attorney documents electronically. The representative was extremely rude and copped an attitude. I think they refuse to close accounts so they can keep fraudulently charging non-driving seniors. This is a crooked company, and nobody should do business with them.

Never ever buy a car there, they give you the worst possible deal for finance.
I regret all my life to approach them in Michalovce Slovakia.I heard about them before but never expected they will be so bad.

AAA left me stranded by the roadside on the FL Turnpike from 6 PM to midnight three years ago. And when I wrote to them reporting the incident, they sounded very casual, as if that was really no big deal, and that the only thing they could do for me was to credit the roadside service (not the $$$ I paid, just that "service") to my account. They are a horrible, antiquated company and have no regard for customer service.