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3.8

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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

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North Dakota
1 review
0 helpful votes
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Directions using Uber
August 2, 2022

Gentleman was very helpful, I was very inexperienced and he helped me get thru most of it.
I had to study it on my own to feel comfortable, so we disconnected, but he gave me a good start.

Date of experience: August 2, 2022
Texas
1 review
0 helpful votes
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(Still Waiting)
August 2, 2022

Still hasn't been resolved. Outcome still pending since my card has been canceled before I received my refund.
But very satisfied with the determination to help resolve this matter.
Thank you so much

Date of experience: August 2, 2022
Nevada
1 review
0 helpful votes
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Problem
August 1, 2022

I am very pleased that I was able to talk to a live person. David was very curious to me. Thank you again David A

Date of experience: August 1, 2022
Washington
1 review
0 helpful votes
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Good he tried to help but I needed a technician so he is coming this afternoon

Date of experience: August 1, 2022
Georgia
1 review
0 helpful votes
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Feedback
August 1, 2022

Very patient and clear. Most helpful
Good phone voice. 50 character entry required?

Date of experience: July 31, 2022
Florida
1 review
0 helpful votes
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Excellent service
August 1, 2022

Driver was curious patient professional.
Thank you

Date of experience: July 31, 2022
Florida
1 review
0 helpful votes
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I want my refund
August 30, 2022

Very difficult, need to cancel which I accidentally signed on thinking I was paying my bealls credit card. Misleading is all I can say

Date of experience: July 31, 2022
New York
1 review
0 helpful votes
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Account problems
July 30, 2022

The person that helped me was very courteous and was eager to help get my problem solved. I would use them again if I had another problem.

Date of experience: July 30, 2022
Colorado
1 review
0 helpful votes
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The Gentleman Mr. Edwin was a big helper for me and he was Very very nice and polite and have patience to help me with everything and I rate him five stars on everything excellent work

Date of experience: July 30, 2022
Oregon
1 review
0 helpful votes
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Not resolved
August 29, 2022

I'm waiting for account department to call me
Not resolved!

Date of experience: July 30, 2022
North Carolina
1 review
0 helpful votes
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Not bad, but nit completed. I did not get any question answered. I only have one question for you to answer about Roku ForTheGreatcourse. — charge is $160.48. What is this Roku charge, please explain to me, please?

Date of experience: July 30, 2022
North Carolina
1 review
0 helpful votes
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Great customer service
July 30, 2022

Cesar was great listened to what I had to say and helped me find the right person I needed to talk to. I usually have bad experience with customer service but he was great. Thank you

Date of experience: July 30, 2022
California
1 review
0 helpful votes
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The system was very professional and prompt I really appreciate the time that he's been working out my situation my situation

Date of experience: July 29, 2022
Maryland
1 review
0 helpful votes
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I hope it works because I have been trying to pay my Microsoft account for 3 days now. Thanks for all the help.

Date of experience: July 29, 2022
Kansas
2 reviews
0 helpful votes
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Cancellation
July 29, 2022

I was helped by Erin, a very kind lady. She helped me to put an end to a problem with canceling a subscription. I give her an A plus.

Date of experience: July 29, 2022
Tennessee
1 review
0 helpful votes
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Pinacle
July 29, 2022

Good. They answered all my questions and I got a reorder for August 10

Date of experience: July 29, 2022
Illinois
1 review
0 helpful votes
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A1 service!
July 28, 2022

Alfred was a real life saver! He was so kind and patient with me. He walked me through the entire process. He was very helpful and I really enjoyed our phone call! I appreciate the help so much!

Date of experience: July 28, 2022
Tennessee
1 review
0 helpful votes
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FINALLY A PERSON!
July 28, 2022

Bradford was so very helpful! I have tried for three days, unsuccessfully, to get my you tube acct straightened out. But I could never talk to a person and everything was on line. I have awful computer skills so I really needed a person to talk me through the situation. Bradford did an amazing job and was very knowledgeable! Thank you so much!

Date of experience: July 28, 2022
Kentucky
1 review
0 helpful votes
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Call
July 28, 2022

Spoke to Sean he was very understanding and helpful

Date of experience: July 28, 2022
Maryland
1 review
0 helpful votes
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Very helpful and patient
August 27, 2022

I had a better understanding of how audible works. I appreciate his patience and kindness

Date of experience: July 28, 2022