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The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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Gentleman was very helpful, I was very inexperienced and he helped me get thru most of it.
I had to study it on my own to feel comfortable, so we disconnected, but he gave me a good start.
Still hasn't been resolved. Outcome still pending since my card has been canceled before I received my refund.
But very satisfied with the determination to help resolve this matter.
Thank you so much
I am very pleased that I was able to talk to a live person. David was very curious to me. Thank you again David A
Good he tried to help but I needed a technician so he is coming this afternoon
Very difficult, need to cancel which I accidentally signed on thinking I was paying my bealls credit card. Misleading is all I can say
The person that helped me was very courteous and was eager to help get my problem solved. I would use them again if I had another problem.
The Gentleman Mr. Edwin was a big helper for me and he was Very very nice and polite and have patience to help me with everything and I rate him five stars on everything excellent work
Not bad, but nit completed. I did not get any question answered. I only have one question for you to answer about Roku ForTheGreatcourse. — charge is $160.48. What is this Roku charge, please explain to me, please?
Cesar was great listened to what I had to say and helped me find the right person I needed to talk to. I usually have bad experience with customer service but he was great. Thank you
The system was very professional and prompt I really appreciate the time that he's been working out my situation my situation
I hope it works because I have been trying to pay my Microsoft account for 3 days now. Thanks for all the help.
I was helped by Erin, a very kind lady. She helped me to put an end to a problem with canceling a subscription. I give her an A plus.
Alfred was a real life saver! He was so kind and patient with me. He walked me through the entire process. He was very helpful and I really enjoyed our phone call! I appreciate the help so much!
Bradford was so very helpful! I have tried for three days, unsuccessfully, to get my you tube acct straightened out. But I could never talk to a person and everything was on line. I have awful computer skills so I really needed a person to talk me through the situation. Bradford did an amazing job and was very knowledgeable! Thank you so much!
I had a better understanding of how audible works. I appreciate his patience and kindness
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