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3.8

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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

quality
431

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Maryland
1 review
0 helpful votes
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Washington Gas (Tooran)
July 28, 2022

Short call to get professional help for a friend before more disabling activities like the cold stove.

Date of experience: July 28, 2022
Michigan
1 review
0 helpful votes
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Helpful and patient
July 28, 2022

Aysha was very helpful in correcting my order. She was patient as I found the correct address and explained clearly what to expect.

Date of experience: July 28, 2022
California
1 review
0 helpful votes
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YouTube TV subscription issue
July 28, 2022

The representative with whom I communicated was extremely helpful. He was expeditious, and quite personable. I am very happy with my experience.

Date of experience: July 28, 2022
New York
1 review
0 helpful votes
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Excellent
July 27, 2022

Arrived on time and I was very happy with my purchase

Date of experience: July 27, 2022
Tennessee
1 review
0 helpful votes
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Over joyed
August 26, 2022

It's was something that I had never done in my life

Date of experience: July 27, 2022
Maryland
1 review
0 helpful votes
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Good information
July 27, 2022

Wonderful experience. Sean was very helpful and kind.

Date of experience: July 27, 2022
Florida
1 review
0 helpful votes
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Password resrt
July 26, 2022

Adrian was able to help me get my password reset in minutes! Thanks for the expert assistance.

Date of experience: July 26, 2022
Pennsylvania
1 review
0 helpful votes
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Excellent service
July 26, 2022

My computer was completely disabled the technician got me up and running in a short period of time.
I would recommend this service to anyone.

Date of experience: July 26, 2022
Missouri
1 review
0 helpful votes
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This is a scam.
August 25, 2022

In the process of trying to get through to a representative from Macy's instead a person from 6ya came on the line. I did not contact this service, I did not authorize this service, I do not want this service. I feel this is a scam setup and I am making a report to the Attorney General's Office. It was in the end of the conversation was I told I was being billed $49.95 for 6ya. I never authorized this charge and I am disputing it.

Date of experience: July 26, 2022
Florida
1 review
0 helpful votes
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Terrible
August 25, 2022

Was charged $50 just because someone answered the phone and I didn't even call the right place ‍‍

Date of experience: July 26, 2022
Florida
1 review
0 helpful votes
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Thankful
August 25, 2022

199$ to be told to be patient and wait seems to be a bit overpriced. But thank you anyways. Now I would like to stop any future expenses from this site thank you.

Date of experience: July 26, 2022
California
1 review
0 helpful votes
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I was trying to find out where the product I ordered from PetSmart is. This young man was very helpful. He gave me instructions on how to go further to find the shipment status.

Date of experience: July 26, 2022
Indiana
1 review
0 helpful votes
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Awesome service
July 25, 2022

My experience was great. I was given the info I needed and that made it possible for me to take care of my business accordingly. Life is good.

Date of experience: July 25, 2022
Texas
2 reviews
0 helpful votes
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Help me
July 25, 2022

Trouble with 2 apps was helped out and solved my problem many thanks

Date of experience: July 25, 2022
Missouri
1 review
0 helpful votes
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Tech help/suppprt
July 25, 2022

I was having difficulty logging into my Credit Karma account and used this service to get help. Alfred was my tech guy and he was very nice, knowledgeable, and helpful.

Date of experience: July 25, 2022
Illinois
1 review
0 helpful votes
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Awesome!
July 25, 2022

The uber app was having issues with my card, name, phone number, scheduling a ride, pretty much everything. A work around using the website solved the issue. Thanks so much for the knowledge and kindness. You rock!

Date of experience: July 24, 2022
New York
1 review
0 helpful votes
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Great company
July 25, 2022

Customer service were very well trained. It is a pleasure to deal with this company.

Date of experience: July 24, 2022
Maryland
3 reviews
0 helpful votes
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This is a Scam
August 23, 2022

I never joined this scam of a service. I never gave them my credit card information and I never authorized any payments to them.

Date of experience: July 24, 2022
Michigan
1 review
0 helpful votes
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Would not recommend you to a dog let alone fall for your crap. Put my $ 49.00 back in my account thrived.

Date of experience: July 23, 2022
New Jersey
1 review
0 helpful votes
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My rep was as helpful and compassionate as anyone could ask for. She listened to my situation from start to finish, intently. Never had an attitude and went to the extreme to help me rectify my problem god bless you all

Date of experience: July 23, 2022