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The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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Short call to get professional help for a friend before more disabling activities like the cold stove.
Aysha was very helpful in correcting my order. She was patient as I found the correct address and explained clearly what to expect.
The representative with whom I communicated was extremely helpful. He was expeditious, and quite personable. I am very happy with my experience.
Arrived on time and I was very happy with my purchase
Wonderful experience. Sean was very helpful and kind.
Adrian was able to help me get my password reset in minutes! Thanks for the expert assistance.
My computer was completely disabled the technician got me up and running in a short period of time.
I would recommend this service to anyone.
In the process of trying to get through to a representative from Macy's instead a person from 6ya came on the line. I did not contact this service, I did not authorize this service, I do not want this service. I feel this is a scam setup and I am making a report to the Attorney General's Office. It was in the end of the conversation was I told I was being billed $49.95 for 6ya. I never authorized this charge and I am disputing it.
Was charged $50 just because someone answered the phone and I didn't even call the right place
199$ to be told to be patient and wait seems to be a bit overpriced. But thank you anyways. Now I would like to stop any future expenses from this site thank you.
I was trying to find out where the product I ordered from PetSmart is. This young man was very helpful. He gave me instructions on how to go further to find the shipment status.
My experience was great. I was given the info I needed and that made it possible for me to take care of my business accordingly. Life is good.
Trouble with 2 apps was helped out and solved my problem many thanks
I was having difficulty logging into my Credit Karma account and used this service to get help. Alfred was my tech guy and he was very nice, knowledgeable, and helpful.
The uber app was having issues with my card, name, phone number, scheduling a ride, pretty much everything. A work around using the website solved the issue. Thanks so much for the knowledge and kindness. You rock!
Customer service were very well trained. It is a pleasure to deal with this company.
I never joined this scam of a service. I never gave them my credit card information and I never authorized any payments to them.
Would not recommend you to a dog let alone fall for your crap. Put my $ 49.00 back in my account thrived.
My rep was as helpful and compassionate as anyone could ask for. She listened to my situation from start to finish, intently. Never had an attitude and went to the extreme to help me rectify my problem god bless you all
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