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The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.
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Adrian was really great helpful and suggested some great things.
Leah was amazing & compassionate.
She addressed my issues regarding the membership misunderstanding.
I'm thankful for wonderful Customer Reps who share personal issues.
I commend her highly!
Warmly,
S. Carpenter
I had a problem with an Uber transaction that needed more technical finesse than my mid-century brain could muster. Uber directed me to 6YA and I was very quickly connected with Artis—oops! Do I get to identify him or is that a review faux pas… How would I know, I'm 68. So Artis, the momentary voice of 6YA walked me through what I needed to know to fix my problem. And all without making me feel like a fossil! Hope all of your reps are as good at their jobs as Artis or I'll have to suggest that you make him 6YA's Director of Training!
I'm sorry for sounding confused. Greg was reassuring and helpful and told me how to get my refund,
A driver had run off with my food i was connected to a guy on the phone who helped me alot with my issue! Very respectful and understanding
No hold times. Great service friendly and they handled the problem from start to finish. Excellent to use to stop waiting for hours to talk to someone through any vendor! Love it!
I tried to place an order on line with JC Penny and had a lot of trouble checking out. I tried to get customer service to no avail but 6Ya connected me to the right person and I was able to place my order.
I spoke to an expert, I was happy with him even though he did not solve my problem. Then I looked at my bank account and they charged me 50.00 for a 5 minute call. They don't tell how much it is.
Mike is an excellent tech, he was very knowledgeable, patient, and pleasant throughout out our call. This was not an easy call for him or anyone, but he hung in there and and wasn't satisfied until he was able to reach success. I'm so thankful Mike was the wonder guy that answered my call.
I found him very helpful and extremely patient with me. At 2 o'clock in the morning, that could very help. Thanks
Andrew told me would not be charged but he did charged account. Planning on contacting the Better Business Bureau
I don't remember signing up! However if I have by some concatenation on my part, I need to unsubscribe! I have a particular form of Cancer and I need to hold onto what little money I have. You gave me a good service today but I can no longer afford it. Sorry but thanks for today.
I am having issues with Instagram and David has helped me so very much. He's patient and very easy to understand. He spoke my language, not technology.
Thought I had called UTUBE TV direct, loss my wallet and had to change cards for the monthly set up, Brian explained they were an independent tech provider and would delete all the info I gave. I thought that was the end of it but Brian stayed on the call, was very polite and walked me through the whole process. He went above and beyond with his assistance in helping me, we started talking sports after that it was a very good call! Thanks Brian
I was provided prompt and courteous help. They were amazing
After explaining my error the agent quickly looked up the website I was calling about. He then directed me to the specific area of the website and Recommended I respond to the site direction promptly.
Horrible experience i accidently called them they then told me i called the wrong number but charged me 49.00$ and 1.00$
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