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3.8

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6ya Reviews Summary

The company generally enjoys a positive reputation for its attentive and professional customer service, with many representatives praised for their helpfulness and compassion. Customers frequently highlight the effectiveness of support staff in resolving issues, particularly concerning refunds and technical assistance. However, there are notable concerns regarding unclear membership practices and unexpected charges, which have led to frustration among some users. Additionally, while most interactions are described positively, a few instances of unprofessional behavior were reported. Overall, the company's commitment to customer satisfaction is evident, but improving transparency around fees could enhance the customer experience further.

This summary is generated by AI, based on text from customer reviews

quality
431

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North Carolina
1 review
0 helpful votes
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Good experience
August 10, 2022

Needed advice. Charles very helpful and patient and has nice manners

Date of experience: August 10, 2022
Illinois
1 review
0 helpful votes
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Deleting Account
September 9, 2022

I signed in to set up Instacart and was redirected to your website without clear notification that I was not speacking to instacart. I want all my account details deleted because I did not intend to give that information to Help in Seconds. Please notify me when my details have been deleted at *******689 by phone call or text. Marilyn Castle

Date of experience: August 10, 2022
Oregon
1 review
0 helpful votes
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Awesome
August 10, 2022

Extremely helpful and very patient! Andrew made my day! He helped me with a very simple process and made it easy!

Date of experience: August 10, 2022
Florida
1 review
0 helpful votes
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Overall good
August 10, 2022

Got 6 y a accidentally but was happy to get help to discard them. Their service was great in closing the account.

Date of experience: August 10, 2022
Florida
1 review
0 helpful votes
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Kerry
August 10, 2022

I just felt that I received one of the best overall services that I have ever experienced. Truthfully in today's world you learn to only expect some satisfaction or no satisfaction.
Today I experienced service and understanding at it's best. Thank You

Date of experience: August 9, 2022
New York
2 reviews
2 helpful votes
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Awesome service!
August 9, 2022

Was totally confused and frustrated, Andrew cleared Everything up.
I could not ask for better service!

Date of experience: August 9, 2022
Maryland
1 review
0 helpful votes
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Professional
August 9, 2022

Quick, precise help! Professional responses! Immediate support team! Phone # provided for tech support! Much prefer human contact! Polite interaction with 6YA tech m!

Date of experience: August 9, 2022
New York
1 review
0 helpful votes
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Uber is great. When you have a question you can actually speak with a human. Tried another ride service, I was having trouble with the software but could only text. After 4 hours I got so frustrated that I gave up. With Uber it took 10 minutes and I had everthing set up.

Date of experience: August 9, 2022
Delaware
1 review
0 helpful votes
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Very helpful
August 9, 2022

He was very considerate. He gave me the information I needed

Date of experience: August 9, 2022
Pennsylvania
1 review
0 helpful votes
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Mission Accomplished
August 9, 2022

I was greeted by a pleasant voice first of all. Andrew put me at ease; me being a senior citizen. I felt like I was speaking to someone I knew. Thank you Andrew.

Date of experience: August 9, 2022
Kentucky
2 reviews
0 helpful votes
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Helpful and kind.
August 8, 2022

Handled my order when they would not verify. My parts are now on the way to me. Thanks.

Date of experience: August 8, 2022
California
1 review
0 helpful votes
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They where easily followed my concerns with an understanding.

Date of experience: August 8, 2022
Pennsylvania
1 review
0 helpful votes
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Money pak deposit
August 8, 2022

I bought the card to deposit money into my account for a one time use.

Date of experience: August 8, 2022
Colorado
3 reviews
0 helpful votes
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Review for 6ya
August 8, 2022

He was very helpful in getting my payment processed. He was quick to help fix my problem.

Date of experience: August 8, 2022
Arkansas
2 reviews
0 helpful votes
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Issue resolved
August 8, 2022

I was extremely satisfied with the courteous help that I received from Deshon. He took care of my problem and I really appreciate all his patience because I am not tech sauvy. Thank you.

Date of experience: August 8, 2022
Colorado
1 review
0 helpful votes
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Help
August 8, 2022

He did everything he could to help me but it turned out I have to wait until my service expires before I can change to the annual plan which is on the 16th but at least I figured that out. The computer screen didn't say that to me. Without him explaining that I would've sat there a lot longer trying to get it to work so I appreciate him explaining it to me for sure.

Date of experience: August 7, 2022
California
2 reviews
0 helpful votes
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Brian gave me a phone to call. Too late to today will call tomorrow

Date of experience: August 7, 2022
Florida
1 review
0 helpful votes
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Service
August 7, 2022

The. Gentleman that assisted me was very kind and helpful.

Date of experience: August 7, 2022
Massachusetts
1 review
0 helpful votes
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What a relief!
August 6, 2022

I was sent by a robot voice to one robot voice for a repair problem after another, including a sales pitch for a medical device. Edwin heard my frustration and steered me to set up an appointment with a repair person. Thank you Edwin.

Date of experience: August 6, 2022
Pennsylvania
1 review
0 helpful votes
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Payment
September 5, 2022

Only issue was a payment was taken we had not authorized. Weren't given a choice to choose a payment. Jovani was extremely helpful. Thank you

Date of experience: August 6, 2022