6pmReviews 392

I've bought several pairs of shoes from 6pm, and I'm addicted to their selection and prices.
I'm pleased with how fast I receive my order. I don't think you will be disappointed when you buy from them. Give it a try. I'm glad I did.

I bought three pairs of shoes from this company in May 2013. The shoes were all sent in the same shipping box and they did not fit. I paid to ship the shoes back in the same shipping box. 6pm.com sent me an email that they had received two of the shoes and confirmed that I would be refunded for the two pairs that had been received. However, when I contacted customer service to complain, I was told to provide a tracking number for the third pair of shoes. Why would I need a tracking number when two of the shoes in the package had been received by them? I could not find a tracking number for the shipment and 6pm.com have continued to cycle through various customer service names on their emails, claiming that I have already been assisted, meanwhile nothing has been done. Please stay away from this seller, they are crooks! They find ways to dupe you through their non-friendly shipping returns policy. Better to spend a few more bucks and purchase shoes from a more reputable and trust worthy company with free returns.

3 strikes -they're out! For the third time, orders I've received from this site came in waaay too small, despite my having ordered either the correct size or one up. How can this be a coincidence? Todays shirts were Robert Graham-in size XXL, which my husband wears because he likes them loose. He tried them on and they are skin tight! Now I have to ship them back at my expense. Not worth the "savings". I'll stick to Neiman's from now on. Lesson learned.

I've ordered from 6pm.com four or five times now and have had no problems in the least.
The only real complaint is if you call in, it sounds like you're talking to someone at home with their kids. That could have just been younger sounding people giggling in the background, but I don't know for sure.
The sizing at the site uses the manufacturers sizing guides which aren't always true to size so you have to check that.
The down side to this site is the prices change constantly. If something is purchased, that causes that same item to go up in price slightly because it's considered IN DEMAND. So if you bookmark it or put it in your cart at one price and come back the next day, it might be more expensive.
It's a crap shoot.
Overall, I'd use them again.

If you order large orders will find that nearly half the items will be defective! It is truly a hit or miss with this company. It sucks to get the last of an item and love the style and the fit but its covered in spots, scratches or it has a broken zipper! I found this site after realizing that all these items come from the Zappos web site. I used to shop at Zappos until my bank account was taking a hit by the high prices. I think that maybe the items that are offered at 6pm are the returns and rejects from Zappos. Some times you may get lucky and find a keeper but that is far is far and few between. Yes 6pm has lower prices than Zappos but they are still pricey. You must pay for you own returns too. They do not price match even if the item goes on sale within 24 hours. You will sit on hold for no less than 10 minutes until you get a live person and then you will be placed on hold for another 5-10minutes depending on the issue. When you send something back you need to pay special attention to your account to make sure that the original form of payment and price is refunded or they will try to give you a "store credit". You need to check your credit card statement as well! Just because it states it has been refunded on your account does not mean that it really was! They do not do exchanges. Make sure you get tracking confo for all items you return! BOTTOM LINE... Unless you like to gamble... steer clear. If you don't mind all of whats listed... then shop on!

I cannot believe how hard it is to buy a shoe! 6pm which is part of your company is doing complete false advertising on a google Ad. To top it off all they do when you email is NOT respond? When you call all you get is apologies with no solution and lies? Apparently their system could not receive the *******@yahoo *******@aol? What is this a joke? All I want is to buy a shoe as a birthday present. Wasted my time today for 40 minutes just to be told I would be called back in 72 hours?! I need to speak to SOMEONE WHO CARES NOW. The link is below clearly showing the price and the link takes me to the site and the prices changes. Is this bait and switch? Or false advertising? I spoke to Holly and Vin today who were no help at all. Why would you put someone on the phone that cannot make a solution in the first place. I would rather give my money to amazon which is a machine because quite frankly having a live rep doesn't help anyways. I need a call explaining this nonsense.

https://www.google.com/search?q=sam+edelman+josie&ie=UTF-8&oe=UTF-8&hl=en&client=safari

I have purchased many items from this company. Their merchandise has always been excellent in quality and in pricing. Whenever I order something, it is shipped out within 5 business days! They provide excellent customer service if I need to return an item, such as a pair of shoes that did not fit. As soon as they receive the returned item, they check it to make sure it is in the same good condition (unworn and/or unused.) If it meets their standards, they credit back my credit card! I have bought products from designer fragrances, too name brand manufacturers such as Hurley, DC, North Face, Ralph Lauren, Sketchers, New Balance, and more, for my family and friends as gifts and for myself. There is NO shipping charge for anything no matter how small and lightweight it is or how large and heavy it is! So far, for the past several years, they have not charged any sales tax. This is my favorite online shipping site so far because of the above AND the variety and quality of their products. BTW, they have Detailed descriptions for most of their clothing and shoes with videos on shoes and boots! If a product is from past season and/or a discontinued style, they tell you right up front! You will not be disappointed shopping here. It is 100% better by far than Beyond The Rack and Gilt and Belk, to name a few
Others I avoid for various reasons. Happy Shopping.

6pm went above and beyond with their customer service. Sadly, I was shipped the wrong size shoes but 6pm did everything right in turning what could have been a bad situation (we've all dealt with those sites!) into what should be the business model for all shopping sites. Not only were they extremely apologetic about their error, the representative, as we spoke, created a new order to be sent it out before I even had a chance to even pack up the wrong ones. Here is the above and beyond... I was not expected to pay for the correct ones and wait for them to receive the wrong ones to credit my credit card!
Now with free shipping I love 6pm!

I found this site a little by accident because I was trying to find a swimsuit I really wanted but at a discount. I found it on 6pm.com for a great price in my size and was super excited. But, because I'm naturally skeptical, I thought this was too good to be true. I checked out the reviews on SJ and saw that pretty much all the reviews were positive. I went ahead with my order and I am so happy I did! Not only was the price of the item great, but shipping was FREE (unheard of for a site of this nature) and it arrived very quickly. My item was in perfect condition.

Also, I had a customer service issue with logging in (which was completely my fault, by the way) so I called their customer service line. I waited a few minutes, but that is to be expected. The girl who helped me was so kind and helpful I wanted to hug her.

The verdict: I am in love with this website.