6pmReviews 392

I'm baffled by so many complaints about 6pm, many of which seem to be buyers misunderstanding the nature of the site: It is, effectively, the Zappos OUTLET, with all that implies. You get heavily-reduced prices, but not all the customer-service bells-and-whistles (eg free return shipping). You might get seconds. You might get items that didn't sell, or out of date colors. You're getting stuff that, for whatever reason, isn't being sold through Zappos and has been moved sideways to 6pm.

I have been a frequent 6pm customer for (expensive brand) shoes on the site, and have been consistently pleased with product, service and PRICE (often 75% or more off). I'm a hard-to-find size, and have had GREAT luck getting exactly what I want from them; I usually look there first, in fact, and only move on to zappos or amazon if I can't find what I want or the discount isn't enough and I'd rather have the free return shipping the other vendors include.

The best way to get your money's worth out of them (or any online discount merchang) is:

1. Know the actual retail of the item you want to purchase by checking around first
2. Check the company's return policy BEFORE buying - don't assume that "everybody" includes return shipping (not every vendor does).
3. Check back often for prices (they obviously use dynamic pricing software, as things can fluctuate drastically day to day). It's kind of annoying that prices change SO much and without rhyme or reason, but if you check often enough you can score major deals.

I have had GREAT success with this vendor, and their customer service have actually been great on the one occasion I had to use them; they went the extra mile to solve a problem for me (and the problem was actually my mistake, not theirs).

NB: I'm just a happy bargain shopper, not a paid reviewer or anything else. The company consistently has the items I want at a price I can live with.

Reading these reviews and looking at my experience, it just seems like 6pm is a very uneven reseller. I ordered some nice Bacco Bucci dress shoes from them and had been very happy with them. They arrived promptly; they were exactly what I asked for; the price was good. I wore them maybe 50-60 times, and the heels on both of the shoes fell off. And I wore them sitting at a desk, so I'm not even on my feet much. I asked 6pm if there was any type of warranty on their shoes, and their reply was: "I'm glad you got them in very good deals."

I don't know if this is indicative of poor quality issues at 6pm or if mine was a special case. Maybe Bacco Bucci is a poor manufacturer (I'd never heard of them before) and 6pm shouldn't carry them. I haven't decided if I'm going to give 6pm another chance or not.

No i was not paid for this review. I have ordered more than 10 items from this site in the last 6 month for my business, because they have such amazing discount, for example: i got a levis jeans 501 retailing price 68$ for 15$+free shipping, and the item arrived quickly and was 100% genuine with no defect. I have returned many items too because i didint really need them, and the refund was quick easy with no trouble every time. 6pm is so far my online oasis when it comes to online shopping.

TERRIBLE... SOMETHING FISHY IS GOING ON HERE. I am an avid buyer of dresses from Tahari, London times, Calvin klein, Jessica Howard, etc. this I have been doing for many years. I was introduced to 6pm.com recently and was attracted to their almost ridiculously-low prices for dresses. So, I order 6 dresses: Nine West, London Times, connected Apparel, at the unbelievable price of roughly $25 dollars for each dress. Holding my breathe and hoping it would be the real McCoy.
As I brought the dresses out the packaging, my heart sank at what I saw. The London times dresses just shoved into plain, plastic bags, the others tackily packed; BUT WORST OF ALL, THE DRESSES LOOKED LIKE CHEAP IMITATIONS OF THE ORIGINAL BRANDS! ( and mind you, I KNOW ORIGINAL!) I was so dissapointed and really dont understand how this can be allowed to go on a place like america, with all the controls and regulations... BTW, I couldnt return them coz I couldnt make the returns window.

This is a legitimate website!
I am the pickiest, most efficient online buyer I know, and YES they are owned by Zappos, YES Zappos is owned by Amazon, and NO that does not mean that they, too, will have out-of-this-world quality or service. Think of it as the TJMax or the Ross of Amazon: Their products are likely at a lower price because they get deals with manufacturers-- possibly for defects or "seconds". And honestly, what are you complaining about at the price? You get what you pay for, so stop acting expecting silk napkins at McDonalds!
NOW, for my order:
I ordered on a weekend, I got my order in two parts; the first package arrived 3 days after ordering, the second one arrived 5 days after ordering. Everything was in there. All the brands were legit. I ordered brands such as Steve Madden, Lucky, the North Face, and LRG. All of it fit exactly the way I expected it to on the two people I ordered for--call me skilled at estimating sizes and actually checking charts, I suppose. But, yeah! I'll take a moment to jump on here and let y'all know this place can be trusted.

They don't let people review products. Annoying slightly, but only because it takes an extra few seconds to pull up an extra browser tab and look up the brand for a review somewhere else. I imagine they don't have that available as of now because a bunch of scared consumers who give them hundreds of dollars in a shoe shopping frenzy get a little scared after their stuff takes longer than 10 days (because they didn't know you aren't supposed to count weekends OR the time between order conf. And shipping conf.) and they start to write severe comments all over the place.

And the customer service... what can I say. They're small. You get what you pay for. Want somebody to roll out a red carpet? GO to AMAZON, then. But if you're just looking for legitimate crap to show up at your doorstep and you know how to measure your damn self (or you've already tried it on somewhere else--yeah, that's an actual thing.) Go ahead and order. Your money is going to a real business and you will receive real stuff.

I've been shopping at 6pm for at least 7 years now and I just love their great deals. They also have a pretty darn good inventory and free shipping too. Besides that, I recently contacted them because a pair of slippers I got for my granddaughter were defective and I hoped I could return them with a prepaid label instead of paying for the return shipping as I usually do when I need to return things to them; well, not only did they respond quickly but they said that since they didn't have the item for an exchange they would simply credit my original form of payment and I could donate the item or do whatever chose with it. That is a company I will always return to again and again. I'm happy - what more is there to say.

I'm really regretting the order I placed last night after reading all of these reviews. And the good ones sound a little too good to be true (were you people paid?! LOL)! I typically read reviews before any online purchase, but for some reason I didn't with this. However, for only $24, I suppose it was worth the risk. I don't know the laws, but NO ONE should be paying return shipping if they received an item they did not order. Sounds like this company is going to have a class action lawsuit if they don't stop charging shipping on items they should have never shipped to you in the first place. Why should a consumer pay for their mistake? If I ordered something that said it was leather, and that is not what I received, why is that my fault? Why should I be out any money? Stop giving in to this company and fight them. Even if s/h is only a few bucks, it is the principal of the matter! The expense should be on the business not the consumer! Why are we paying for their errors?

I ordered a pair of boots in size 5 ½ and 6pm shipped the incorrect size "5 times"! Each time I received the incorrect size (including 7 ½, 8 ½, 9 ½, 7 ½ again, and another 7 ½ the 5th time), I called customer service, they apologized, and reordered the correct size to be shipped to me. Eventually, a customer service supervisor refused to replace the shoes with the correct size, since they had no way of guaranteeing I would receive the correct size. No discount or alternative was offered for a different pair of shoes. To add insult to injury, my refund will take 10 business days – it has been a month since my original order.
The worst online shopping experience ever!

SELLING PLASTIC SHOES AS LEATHER?!

The item I ordered was Steve Madden M-Mott, SKU: #*******, Color: Black, size: 11.5, width: D - Medium. Product information for this item is listed as Pebbled leather upper. The item just arrived. It's not leather, it's polyurethane! That is not leather, that's plastic.

I also ordered Steve Madden M-Ashby, SKU: #*******, Color: Black, size: 11.5, width: D – Medium. Product information for this item is listed as leather upper. The item just arrived. It's not leather, it's polyurethane! No leather, also plastic.

The items I purchased were leather, the items I received were plastic.

This company is selling PLASTIC as leather!

This website is AMAZING! I cannot tell enough people about it. I typically buy shoes on their site, but have recently started by clothes and have been just as satisfied. First, they have major designers always on sale (I bought Frye boots for $150 originally $400+), their sale prices range from 30 to 75% off. Second, they give you free delivery and it has never taken me longer than 3 days to receive my items. Third, they have tons of inventory, you can find whatever you need on that site.

I generally don't fill these out but I've had a wonderful experience with this company. I was sent merchandise that was slightly defective (difficult to tell until you put them on as they were vibram 5 fingers) and I got an almost immediate response from customer service. They resolved the issue right away and credited me for the item. It's tough because they do not offer exchanges, as many have mentioned, but the customer service I've experienced is far superior to most online companies. As others have said, be sure of what you're getting, and you can find some great deals!

My husband and I were getting ready for our vacation and we needed some better shoes for him. He ordered 3 pair of shoes, all of which were correct, fit perfectly, and were very nice quality. Also, the shipping was quite fast, we were very pleased. Being so happy with the purchase, I decided to get my daughter's bathing suit and a couple of pairs of sandals from them as well to complete her wardrobe for the vacation, and I ordered within plenty of time. I waited, and waited, and waited. I kept careful track of my items online and saw that they weren't budging. It was about 2 days before my vacation after I had given them more than enough time that I contacted them and let them know my items had not yet arrived. I spoke to a lady first. She was very bland and non-helpful. It almost seemed like I was bothering her being on the phone. After I had no idea what she was talking about and got tired of dealing with her, I simply thanked her, hung up, and called back hoping for someone else. I spoke with a much nicer gentleman who was very helpful. I can't remember his name as of right now, but he did a quick check and told me that my items had been lost in the mail. He said if they didn't arrive by a certain time (which would be after the vacation) that they would give me a refund. I had to go get my daughter new items somewhere else, which I was upset about because I really wanted what I saw on their site instead of what I had to buy. We went on vacation, came back, and the items of course still hadn't arrived. Obviously at this point, I didn't need them, so I just called them and let them know I needed a refund. Thankfully, I got the same gentleman on the phone this time as I did before. He promptly apologized for the inconvenience and issued me a refund. I got the refund back quickly, but I am obviously not happy with the fact that the customer service isn't consistent and that I didn't get what I had paid for at all. As far as my experience, I would say 6pm is hit or miss, and just make sure if you're ordering for any special event or have a deadline to order well ahead of time so if you have any issues, you can get them resolved before it's time.

This is the worst site I have ever ordered from. Though they do have good prices, they don't send you the correct items. I ordered a pair of Frye boots, and when I opened the box I immediately saw that they were the wrong boots. Not even Frye boots, not genuine leather. They feel very cheap and look terrible. I called customer service and explained how disappointed I was, and their response was, "I am very sorry. We get many calls like this." If you get many calls with the same issue, don't you think you should try to fix your issues? Seriously, I am beyond disappointed. Also, he stated that it will take nearly a month to get my money refunded to me. THIS SITE IS A JOKE! BUYER BEWARE! I will never order from them again.

I have ordered 4 times from this site and TWO of the four times, they sent me the wrong item. Nothing even CLOSE to what I ordered. The first one, they wouldn't give me a refund until I sent item back and IIIII HAD TO PAY THE RETURN SHIPPING. I thought it must have been a fluke, and ordered again from them because they have a wide array of swimwear. This time, wrong item again, only apologized for the inconvenience, IS paying for the return, but now what I orig ordered is not available!
They really REALLY STINK.