6pmReviews 392

I have ordered from 6pm items and they are way cheaper than the designer's website. I ordered designer brands, and compare it to other sites, and 6pm always has the best discounts. And they keep discounting as well. They have good selections. But get them when you can because they do sell out. I've never had a problem, so I have never dealt with customer service.

I ordered a Mara Hoffman bikini bottom and a rash guard from 6pm.com and the wrong item was sent. Instead I got the bikini top and rash guard with no bottoms. I called customer service and they let me keep the bikini top for free and overnighted the matching bottoms I originally ordered. Talk about great customer service! I've never had such a great experience.

I can't tell you how many times I've ordered from 6pm.com. And honestly, had it not been for their POOR CUSTOMER SERVICE, I would've given them 5 stars.

Their selection is okay (some classics are never in stock and that's irritating)
Their delivery time is great (sometimes earlier than expected)

Customer Service- simply put- SUCKS. I ordered 5 pairs of shoes and 2 were childrens. Long story short- a sole was hanging off and they wouldn't refund or give credit. The shoes were brand new- that made no sense to me.

Also- I had a coupon that when I applied it to my order- prior to checking out- it worked perfectly fine. I submitted my order within the specified time frame for this coupon but once I hit the confirmation button- the coupon nolonger worked. This too was addressed but customer services wouldn't listen or do anything about it.

If you ever have to contact customer service, be prepared for one pain in the a** phone call. No one actually listens to what you are saying and they just keep repeating the same thing over and over until you get so annoyed to want to hang up or scream at them. I had to call three times today and speak with two managers. When asking a question that should have a simple yes/no answer (ie- "can you please send me an email of the updated order so I have a copy of it and the changes) they give you this huge, longwinded, roundabout answer that usually has nothing to do with the question you asked. It's beyond frustrating. The prices are good, but that's also assuming you receive the correct item and it's in brand new condition. Too many times I've received the wrong items or they've arrived broken, missing pieces or even used. Defiantly shop around before you use this site, lot of the time you can find the same item at very comparable prices. As far as I'm concerned, paying an extra $10 is worth not having to deal with these people.

Another great shoe store! Free shipping! Low prices everyday and sale items are even cheaper!

I have bought several pairs of shoes from 6pm and have always had the best customer service, return policy and greatest selection. The downside of a no-frills shoe store includes no reviews, closeout styles, and limited sizing. The upside is super low prices and a huge selection to choose from! Any time I have had a problem, I could call and they made it right--be it price adjusting or return service. As a major shoe shopper, I always recommend this site and will remain a loyal shopper.

I ordered shoes from them, what I thought was a real bargain! They took my money quickly, and the shoes arrived, the wrong size! Called customer service immediately upon opening the box, and was told, sorry we don't have those shoes in your size in our warehouse. CS proceeded to tell me what size they do have. When I asked if I should cut off a few toes to fit into those sizes the CS person had a nice chuckle. This site sucks, I don't believe they ever had the advertised item.

I have ordered numerous items(mainly shoes) from 6pm and have never experienced what any of these negative reviewers mentioned. The items are shipped fast. I have never received an incorrect item or size or defective item. I have also returned several items and did NOT pay return shipping. I explained that I'm a loyal customer and purchase often and they always send a free return label. My return is processed usually within a week. I would give them 5 stars but because they don't "offer" free returns, that to me is a con.

I have ordered from 6pm several times and have always been satisfied with their products and services. However, I recently had the benefit of working with them on a particularly disastrous case and they came through with flying colors.

I was attempting to return several pairs of shoes, which FedEx was supposed to pick up from my doorstep. They wouldn't tell me when they were coming, so I just had to leave the box on the stoop in the middle of the city.

Unfortunately, the box was stolen before FedEx ever came. 6pm managed to refund me the entire value of all the stolen shoes with no questions asked. FedEx was not nearly as helpful, even though it was more their fault than anyone else.

Hi,

At first, before buying at 6pm.com I read reviews about it; made me a bit sceptical but I took a chance anyway. Most of all my clothing were bought online and before I had never had any problem buying on other websites. My first purchase at 6m.com was exactly as I ordered so I purchased futhermore. Since then I have bought more then 10 times on their website whether it was for shoes, shirts, accessories or even suits and I have NEVER been dissapointed regarding any of my purchases. They were all in very good condition and brand new. In my opinion I think that 6pm.com is the best and I will continue buying from them in the futur.

Bought 2 pairs of size 7m shoes. Neither the sling back or pump fit both 1 size too small! I only own size 7 shoes some are narrow. It looked better in the picture. They are cheap Chinese knock-offs and the worst thing is not exchanges and YOU pay shipping. Ipaid $13.38 to return by ground mail to Shepherdsville KY from California. I wasted my money! CS sent me the email right away - something tells me they are VERY use to people returning. I could have bought these shoes for regular price at Payless for $20-something dollars not $35 - $40 supposedly a sale price. I would never buy anything from this on-line site. I work too hard for my money.

Just to be clear about legitimacy of the website: Zappos owns 6pm.com and they sell older models that they canbnot sell on Zappos due to their contracts with retailers. If you do not want to believe me, here is the proof. Do a Google search for "who is database" then once you get there, type in 6pm.com and click who is. You will see that the Zappos is the company who bought this website and operate. They own the name and all other registries related with 6pm. Happy shopping! They are legit!

I've been working overseas for years. This 6PM.com has been an all-out life saver and a blessing. I order their incredibly discounted shoes, and they ship them via USPS to Afghanistan -- FREE! I'm able to order shoes & stuff for my family back home in Texas, too. The best thing yet -- these people have replaced items that inadvertantly got shipped to Afghanistan when they were actually needed in Texas. Yes -- 6PM.com replaced & re-shipped these items for FREE! They have great customer service agents, great prices, great selection, you name it. You simply can't find a better place to shop online.

I bought a pair of Gypsy Soule flip flops for 207. These are very expensive, and I have bought other pairs without a problem. I checked them over carefully, since they seemed slightly smaller than the size 9 I ordered. I started looking at the gems on the see ide, and one popped off. Then I noticed that the other crystals were set in a prong and firmly attached. Three of the crystals were barely hanging on. I glued them back on. The only thing I can ican assume is that they ended up on this site was was due to a manufacturing defect. I will definitely think twice before orderdering again.

They are worst when it comes to size accuracy. Their item description is not reliable. I also found out that they deliberately overwrite the actual size with the wrong size probably so you would keep on ordering to get your fit since they dont offer exchanges and returns are not free. This is a scam! I ordered a pair of shoes from them but to my dismay it doesnt fit. The return shipping is almost the same price as the item so there is no way Im gonna return them risking long delays and excuses from them. And to my surprise, when I double check the size tag, they just put a size 9 tag over the actual size 10 tag. I have a picture of it.