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6pmReviews 392

3.1

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6pm Reviews Summary

The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.

This summary is generated by AI, based on text from customer reviews

service
79
value
78
shipping
78
returns
60
quality
77

We monitor reviews for authenticity

New York
1 review
3 helpful votes
Follow Barry D.
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I ordered two pairs of shoes on their site for my girlfriend on a Saturday night, and four days after(wed), they were delivered to my house. They shoes looked exactly like what I ordered online, eventhough i thought the finishing on one of them could have been much better but hey for that discounted price, no qualms, i was satisfied. I'll do business again with them in the nearest future.

Date of experience: December 11, 2013
California
3 reviews
7 helpful votes
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I've ordered for them multiple times at different times of the year, and the product is high-quality and prices are great. Granted, you need to do a bit of homework (I read product reviews and compare pricing before buying), but if you find a great deal then you get more than you pay for. I've not had any problems with their shipping or customer service, and would buy from them again in the future.

Date of experience: December 11, 2013
New York
1 review
4 helpful votes
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They overcharged me and refuse to refund the overage! And to return the items I would have to pay return shipping! Horrible customer service!

Date of experience: December 4, 2013
Massachusetts
100 reviews
131 helpful votes
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Great prices, great product, great selection. Fast and free shipping. I've bought more than 20 pairs of shoes from 6PM.com and have complete confidence in them. And they give added discounts when you buy to a certain leve with you.

Date of experience: November 14, 2013
Michigan
1 review
5 helpful votes
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I ordered 2 extra small North Face women jackets for my daughters. One was brand new with all the original tags. And the other one I recived had no tags, lint all over it was clearly used. I am shocked and very upset. I will never shop with them again.

Date of experience: November 9, 2013
Ohio
2 reviews
7 helpful votes
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I love shoes
November 9, 2013

I love shoes. My friend told be about this website... Great brands, good prices... I even ordered my wedding shoes in rhinestones from them., I got them for 40$ when in wedding stores the same brand was close to 400$... They were the same shoes, original box as well as fabric bag for this specific brand., I was so impressed with fast delivery, free shipping as well prices. When you love shopping, you have to find the best deal for every pair.

Date of experience: November 9, 2013
Massachusetts
1 review
2 helpful votes
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It's sad that the ratings for this were so low. I read all of them and I was pretty hesitant to order my boots from 6pm. But the prices were too good and added with the free shipping, I thought I would take a big breath and go ahead and order. I got my package yesterday and as I held my breath and opened it, I was surprised to see that... everything was perfect! The size was perfect, same color, same brand, same everything! I was pleased to get a pair of boots for such a good price. Definitely had no problems at all! And no, I am definitely not a 6pm employee.

Date of experience: November 7, 2013
Colorado
1 review
7 helpful votes
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They are terrible!
October 31, 2013

They are terrible! They ship for free but gouge you in returns. It's just a big scam. Don't ever shop there.

Date of experience: October 31, 2013
Canada
21 reviews
80 helpful votes
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Ordered some Osiris skate shoes, they fit great, got the shoes in time for Christmas. I love their return policy too, but didn't need it, im a happy shopper.

Date of experience: October 23, 2013
Illinois
2 reviews
5 helpful votes
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Awesome online shopping experience, north face jacket was as advertised sizing correct and the item was shipped fast! Will definitely shop this site again!

Date of experience: October 1, 2013
Oregon
1 review
3 helpful votes
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This site sucks!
September 21, 2013

This site sucks! I planned on purchasing two pairs of boots, but when I got on the site the next day the price had tripled. Really? What a hoax. I recently ordered a Marc Jacobs bracelet for $100 and when I received it, the clasp had scratches all over it and the inside of the bracelet looked as if it had been used. I returned it today and I have to pay to ship it back even though it's their fault for selling a scratched item. I'm hoping there won't be any issues with them refunding my money in a timely fashion like other posters have stated. I will not purchase from 6 pm again.

Date of experience: September 20, 2013
Washington
1 review
2 helpful votes
Follow Ava R.
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The Frye short boots I purchased here were on sale at the site (price went up almost immediately after I ordered), so the price was terrific for these usually $300+ boots. But when they arrived, they were not exactly a pair in color. I'm suspecting at least one of the shoes was a second because of the crooked stamp on the sole and some color blotches. The shipping was fast and the boots are near enough in color that I might keep them, just to avoid the high charge of sending them back! I'm on the fence about this place, as it was my first order and I leaped before I read the reviews. But saving a lot on decent-quality Fryes that will last a long time might make me keep them. I'd return them to Nordstrom or Zappos in a heartbeat and get another pair better matched. It's a hard call, and seeing how many other reviewers got skunked at this website, I'd say CAVEAT EMPTOR.

Date of experience: September 12, 2013
California
1 review
2 helpful votes
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Used to be a great place to get deals but the last pair of shoes I ordered came in two different sizes. I'm a size 7 and the right shoe was 8. I requested a return which I had to pay for myself! Lost $10 because of their mistake. I don't think the customer service nor the people who pack and ship out the items are accountable for their mistakes if the customer has to pay for ALL returns even if its their mistake. Do not buy from them, they are very unreliable.

Date of experience: September 8, 2013
California
3 reviews
2 helpful votes
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I ordered a swimsuit and it was exactly as described- I love it. It came in 5 days. However it was too big so I ordered the smaller size and will return one. I received great customer service and am very happy with my purchase and with the service.

Date of experience: August 30, 2013
NL
1 review
3 helpful votes
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I purchased Josef Seibel boots in a size 42 (11 in US) and received a 37 (about a 6-7 in US). When I called they said that they were out of stock... I called them off saying that they never planned on sending the right size because they never had it in the first place and wanted to charge me the $82 and then I would have to wait the 2 weeks for my money to be returned. The customer service rep ADMITTED that they never had the size 11 that I purchased! Be very careful with 6pm.com. Imagine if they do this to 10% of their clients -- they are making a fortune off of our money! Without paying finance charges for working with our hard earned dollars!

Date of experience: August 16, 2013
Washington
2 reviews
1 helpful vote
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Love this site!
July 30, 2013

Love this site! I love dc shoes our whole family wears them but looking for a good deal on them, saw this site n they have a good selection for a good price. Got them super fast and love the fact they don't charge shipping. The shoes where exactly what I wanted very pleased. So then when fathers day rolled around around I thought about this site bought a wallet and a dc belt. My husband loves them and the leather on both items is a very good quality. Love, love, love this site I really recommend buying from this site.

Date of experience: July 30, 2013
Washington
1 review
3 helpful votes
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This company Customer Service has much to be desired. They posted an Item on sale for one very good price. When I went to purchase this item. The price tripled. I sent an email calling them on this posting and was told "we don't price match" it was their own link! Customer Service was ABSOLUTELY no help. I asked to be provided with a Corporate Phone Number and was told "We are not allowed to give out that information" So people be aware that this American Based Company WILL NOT negotiate in good faith with it's customers or potential customers.

Date of experience: July 28, 2013
Florida
1 review
3 helpful votes
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I got the shoes within a week of placing my order online. It took 3 days to process and 2 days to ship. Shipping was fast and accurate.
The shoes that I got were exactly as pictured and are BEAUTIFUL! I am very happy with them except the width was said to be "medium" although it is a bit narrow for my feet (I don't have really wide feet, pretty average). I still love them though. My only other complaint is that the zipper doesn't run smoothly, but the shoes are still what I wanted and I'm still pretty happy about them.

Date of experience: July 26, 2013
Ohio
3 reviews
7 helpful votes
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Amazing site I purchased some shorts from here and they were 25 dollars cheaper here than anywhere else! Shipping was free and they arrived promptly. I will go to 6pm.com again to shop.

Date of experience: July 22, 2013
Alabama
1 review
0 helpful votes
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Its the best site to buy shoes in the whole wide world:)
Its a buyers paradise

Date of experience: July 13, 2013

From the business

Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!


6pm.com
Las Vegas, NV, United States
+15