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The company enjoys a mixed reputation, with customers appreciating the variety of brands and competitive pricing, particularly for shoes. However, significant concerns arise regarding customer service and return policies, including high return shipping costs and delays in processing refunds. Many customers report dissatisfaction with the responsiveness of support teams, particularly when issues arise. While some shoppers have had positive experiences with timely shipping and product quality, the overall sentiment indicates a growing frustration with the company's service approach, leading to suggestions that consumers may prefer competitors with more favorable return policies and customer care.
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I ordered two pairs of shoes on their site for my girlfriend on a Saturday night, and four days after(wed), they were delivered to my house. They shoes looked exactly like what I ordered online, eventhough i thought the finishing on one of them could have been much better but hey for that discounted price, no qualms, i was satisfied. I'll do business again with them in the nearest future.
I've ordered for them multiple times at different times of the year, and the product is high-quality and prices are great. Granted, you need to do a bit of homework (I read product reviews and compare pricing before buying), but if you find a great deal then you get more than you pay for. I've not had any problems with their shipping or customer service, and would buy from them again in the future.
They overcharged me and refuse to refund the overage! And to return the items I would have to pay return shipping! Horrible customer service!
Great prices, great product, great selection. Fast and free shipping. I've bought more than 20 pairs of shoes from 6PM.com and have complete confidence in them. And they give added discounts when you buy to a certain leve with you.
I ordered 2 extra small North Face women jackets for my daughters. One was brand new with all the original tags. And the other one I recived had no tags, lint all over it was clearly used. I am shocked and very upset. I will never shop with them again.
I love shoes. My friend told be about this website... Great brands, good prices... I even ordered my wedding shoes in rhinestones from them., I got them for 40$ when in wedding stores the same brand was close to 400$... They were the same shoes, original box as well as fabric bag for this specific brand., I was so impressed with fast delivery, free shipping as well prices. When you love shopping, you have to find the best deal for every pair.
It's sad that the ratings for this were so low. I read all of them and I was pretty hesitant to order my boots from 6pm. But the prices were too good and added with the free shipping, I thought I would take a big breath and go ahead and order. I got my package yesterday and as I held my breath and opened it, I was surprised to see that... everything was perfect! The size was perfect, same color, same brand, same everything! I was pleased to get a pair of boots for such a good price. Definitely had no problems at all! And no, I am definitely not a 6pm employee.
They are terrible! They ship for free but gouge you in returns. It's just a big scam. Don't ever shop there.
Ordered some Osiris skate shoes, they fit great, got the shoes in time for Christmas. I love their return policy too, but didn't need it, im a happy shopper.
Awesome online shopping experience, north face jacket was as advertised sizing correct and the item was shipped fast! Will definitely shop this site again!
This site sucks! I planned on purchasing two pairs of boots, but when I got on the site the next day the price had tripled. Really? What a hoax. I recently ordered a Marc Jacobs bracelet for $100 and when I received it, the clasp had scratches all over it and the inside of the bracelet looked as if it had been used. I returned it today and I have to pay to ship it back even though it's their fault for selling a scratched item. I'm hoping there won't be any issues with them refunding my money in a timely fashion like other posters have stated. I will not purchase from 6 pm again.
The Frye short boots I purchased here were on sale at the site (price went up almost immediately after I ordered), so the price was terrific for these usually $300+ boots. But when they arrived, they were not exactly a pair in color. I'm suspecting at least one of the shoes was a second because of the crooked stamp on the sole and some color blotches. The shipping was fast and the boots are near enough in color that I might keep them, just to avoid the high charge of sending them back! I'm on the fence about this place, as it was my first order and I leaped before I read the reviews. But saving a lot on decent-quality Fryes that will last a long time might make me keep them. I'd return them to Nordstrom or Zappos in a heartbeat and get another pair better matched. It's a hard call, and seeing how many other reviewers got skunked at this website, I'd say CAVEAT EMPTOR.
Used to be a great place to get deals but the last pair of shoes I ordered came in two different sizes. I'm a size 7 and the right shoe was 8. I requested a return which I had to pay for myself! Lost $10 because of their mistake. I don't think the customer service nor the people who pack and ship out the items are accountable for their mistakes if the customer has to pay for ALL returns even if its their mistake. Do not buy from them, they are very unreliable.
I ordered a swimsuit and it was exactly as described- I love it. It came in 5 days. However it was too big so I ordered the smaller size and will return one. I received great customer service and am very happy with my purchase and with the service.
I purchased Josef Seibel boots in a size 42 (11 in US) and received a 37 (about a 6-7 in US). When I called they said that they were out of stock... I called them off saying that they never planned on sending the right size because they never had it in the first place and wanted to charge me the $82 and then I would have to wait the 2 weeks for my money to be returned. The customer service rep ADMITTED that they never had the size 11 that I purchased! Be very careful with 6pm.com. Imagine if they do this to 10% of their clients -- they are making a fortune off of our money! Without paying finance charges for working with our hard earned dollars!
Love this site! I love dc shoes our whole family wears them but looking for a good deal on them, saw this site n they have a good selection for a good price. Got them super fast and love the fact they don't charge shipping. The shoes where exactly what I wanted very pleased. So then when fathers day rolled around around I thought about this site bought a wallet and a dc belt. My husband loves them and the leather on both items is a very good quality. Love, love, love this site I really recommend buying from this site.
This company Customer Service has much to be desired. They posted an Item on sale for one very good price. When I went to purchase this item. The price tripled. I sent an email calling them on this posting and was told "we don't price match" it was their own link! Customer Service was ABSOLUTELY no help. I asked to be provided with a Corporate Phone Number and was told "We are not allowed to give out that information" So people be aware that this American Based Company WILL NOT negotiate in good faith with it's customers or potential customers.
I got the shoes within a week of placing my order online. It took 3 days to process and 2 days to ship. Shipping was fast and accurate.
The shoes that I got were exactly as pictured and are BEAUTIFUL! I am very happy with them except the width was said to be "medium" although it is a bit narrow for my feet (I don't have really wide feet, pretty average). I still love them though. My only other complaint is that the zipper doesn't run smoothly, but the shoes are still what I wanted and I'm still pretty happy about them.
Amazing site I purchased some shorts from here and they were 25 dollars cheaper here than anywhere else! Shipping was free and they arrived promptly. I will go to 6pm.com again to shop.
Answer: Hi. Depending on different brands of shoes and boots, I normally order my normal size. Hope this helps a little.
Answer: Good Afternoon. We carry various sizes from many different brands. If you aware of your sizing in a particular brand, those will fit comfortably. All 6pm.com merchandise comes from the manufactures and would be true to size on their sizing system. If you are a bit uncertain if a shoe is going to fit, we can cross reference the brands sizing guidelines to your feet to see what size is the perfect fit. Did you have a particular item in question?
Answer: Hello Sanay. We hope you are having a great day today! All merchandise sold on 6pm.com is new, 100% authentic and we are an authorized retailers for all brands on our site. If you have additional questions, please feel free to reach out to us at 1.888.676.2660, 6AM - 8PM PST. Thank you!
Answer: Hi Lydia - Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. If you have additional questions, please don't hesitate to reach out to us directly at 1.888.676.2660, 6AM - 8PM PST. Thank you!
Answer: Hi! Thank you for your question. We sell only new and authentic product on 6pm.com. We are a sub-site of zappos.com and amazon.com. Let us know if you have any additional questions or feel free to give us a call: 1-888-676-2660! Thanks!
Answer: Hi Marcia - you are welcome to contact us at 1.888.676.2660, 6AM - 8PM PDT for assistance with your return. You can also visit our FAQ at the link below. We're sorry your shoes didn't quite work out for you! Please do not hesitate to reach out to us directly with any additional questions. Thank you! https://www.6pm.com/return-questions
Answer: Hi Lusine! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or [email protected]. Thank you!
Answer: Hi Meredith! We apologize for the delay in answering your question! Rest assured, all the merchandise we sell is new, 100% authentic and we are authorized retailers for the brands we carry. As with any brick and mortar store, we may have items returned but we have a team dedicated to checking returns prior to restocking. I hope this information is helpful and if you have any further questions or concerns, please don't hesitate to contact us directly at 1.888.676.2660, 6AM - 8PM PDT or [email protected]. Thank you!
Answer: Hi! It can take up to 1 day to process an order. Thank you!
Answer: Hi! All of our product is authentic, original and new. We buy directly from the manufacturer - no fakes or factory seconds on 6pm.com. We are also BBB accredited and have a safe shopping guarantee! Thank you and happy shopping!
Your premier destination for discount fashion. Save up to 75% off retail on authentic name brand styles for the whole family. Exclusive deals you won't find anywhere else on shoes, clothing, handbags and more!
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